Is It All A Con???

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Is It All A Con???

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Is It All A Con??? - 4/27/2011 7:24:45 AM

innerlander

Posts: 19
Joined: 3/8/2011
Status: offline

I purchased 2 games from Matrix on the 13th April - their physical Version, Download with Disk.
I was sent the Serial numbers by7 Email, and downloaded the 2 games.
I have heard NOTHING since about the 2 games on Disk to be sent.
I cannot find a way on the Matrix Site to send them an Email asking about these games.
I tried contacting Plimus Sales, but they sweear they have never heard of me.
Does anyone know what I can do to rectify this situation?
I am beginning to believe Matrix is just a business milking gamers.
Thanks for any help in advance.

Post #: 1

RE: Is It All A Con??? - 4/27/2011 9:29:07 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

You should go to the help desk and open an issue, telling them your order number and they'll sort you out ASAP.

http://www.matrixgames.com/members/

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to innerlander)

Post #: 2

RE: Is It All A Con??? - 4/27/2011 11:42:17 AM

innerlander

Posts: 19
Joined: 3/8/2011
Status: offline

Hi,
Thank you for the above advice. Have put it to good use, and am awaiting reply.
Thanks again.