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Another CTD with demo issue

 
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Another CTD with demo issue - 5/11/2011 6:24:44 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		I have similar problems to what have been described here. I have several game logs available and I've uploaded the latest here.

I really can't make heads or tails of the logs.

I start the demo, select either the tutorial or the scenario and hit next on the start new game button and I crash to desktop with no error messages.

Attachment (1)
Post #: 1
RE: Another CTD with demo issue - 5/11/2011 6:51:27 PM   
Mobius


Posts: 10339
Joined: 6/30/2006
From: California
Status: offline 		From the looks of the log it looks like the game can't find your data files when loading.

See what's in your Data/ArmouredUnits/IL-2 SHTURMOVIK folder.

< Message edited by Mobius -- 5/11/2011 6:58:51 PM >

(in reply to 88mmshock)
Post #: 2
RE: Another CTD with demo issue - 5/11/2011 8:12:42 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		That is very wierd as that folder only contains some icons, no files as do the othersl That's quite wierd.



< Message edited by mfr -- 5/11/2011 8:15:01 PM >

(in reply to Mobius)
Post #: 3
RE: Another CTD with demo issue - 5/11/2011 8:41:13 PM   
Mobius


Posts: 10339
Joined: 6/30/2006
From: California
Status: offline 		Those are the right files. The aircraft model only needs the .x and the il2.dds skin file.



< Message edited by Mobius -- 5/11/2011 8:42:32 PM >

(in reply to 88mmshock)
Post #: 4
RE: Another CTD with demo issue - 5/11/2011 8:58:59 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		I wonder why that gives an error in the game log?

(in reply to Mobius)
Post #: 5
RE: Another CTD with demo issue - 5/11/2011 9:02:01 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi mfr,

Did you have any errors during the installation? Have you already tried uninstalling, re-downloading and reinstalling?

Regards,

- Erik


_____________________________

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to 88mmshock)
Post #: 6
RE: Another CTD with demo issue - 5/12/2011 12:24:28 AM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Hi Erik,

Yes I uninstalled the demo, redownloaded it and reinstalled it. There were no errors. The net installation said the first time that it was updating and the second time it said it was repairing. It finished successfully.

(in reply to Erik Rutins)
Post #: 7
RE: Another CTD with demo issue - 5/12/2011 4:45:40 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		It appears the errors are occuring when the game is trying to load data from folders.

Any new ideas?

< Message edited by mfr -- 5/12/2011 4:48:22 PM >

(in reply to 88mmshock)
Post #: 8
RE: Another CTD with demo issue - 5/12/2011 5:35:09 PM   
rickier65

 

Posts: 14231
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: mfr

It appears the errors are occuring when the game is trying to load data from folders.

Any new ideas?


If you still have the downlaoded executable, can you check the file properties and make sure it hasn't been flagged to be 'blocked'. I just redownloaded the Demo again yesterday, and I notice on my system I had to 'unblock' the file before installing.

Also, if you are asked to reboot during installation, make sure you wait until you are totally finished with the install. If I recall, the first time I installed, I made the mistake of rebooting when prompted by Windows to restart when either .Net or Directx was installed, with the result being that the other component did not install. I'm not sure if this reboot message appears on other systems as well.

Thanks
rick

(in reply to 88mmshock)
Post #: 9
RE: Another CTD with demo issue - 5/12/2011 6:27:42 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		I don't see anything obvious in the properties that would indicate it is blocked. Can you be specific on where to check this?

Do you know of a way to check of .Net has been properly installed?

Disregard as I just found the selection. I'll try the unblocking and see if that works.

< Message edited by mfr -- 5/12/2011 6:29:32 PM >

(in reply to rickier65)
Post #: 10
RE: Another CTD with demo issue - 5/12/2011 6:45:48 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi mfr,

Can you give this a try please.

Microsoft recommends this tool to remove the damaged components: http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 88mmshock)
Post #: 11
RE: Another CTD with demo issue - 5/12/2011 6:51:08 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Erik,

I'll give it a try. Unblocking didn't work.

(in reply to Erik Rutins)
Post #: 12
RE: Another CTD with demo issue - 5/12/2011 11:13:40 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Erik, that solution seems like a last ditch effort. Since the demo is the only thing I'm having trouble with I'd better hold off.

What is the function of the .Net in the demo?

Are you thinking that some other component of .Net is at fault other than the version that the demo installs?


(in reply to 88mmshock)
Post #: 13
RE: Another CTD with demo issue - 5/13/2011 12:06:35 AM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline


Here are the .net framework versions installed on my system. The first is 32 bit, the second is 64 bit.
You can see that version 4.0.303... was installed today from the demo installer.

I also did a sfc/scannow of my system and there were no errors detected.

(in reply to 88mmshock)
Post #: 14
RE: Another CTD with demo issue - 5/13/2011 12:06:55 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi mfr,

.NET is basically a runtime framework for certain modern applications and games, just like DirectX and it's just as safe to install. Panzer Command is programmed in C# and thus needs the .NET framework. All versions of Windows starting with Windows Vista already include the .NET Framework as part of the OS. All out installer does is update it to 4.0. This is something Microsoft created and it's completely safe for all versions of Windows.

Ostfront requires .NET 1.1 and 4.0 in order to run.

The repair tool is one that we've used before with customers and it's safe, but you can always backup before using it if you have any concerns. It's always a good idea to backup.

The reason I suggested it is that we have rarely seen systems where the .NET configuration was somehow messed up and caused .NET applications to crash. I'm not sure what causes that, perhaps an incomplete installation or update at some point. The only solution we've found for those cases is to use that repair tool.

Regards,

- Erik



_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 88mmshock)
Post #: 15
RE: Another CTD with demo issue - 5/13/2011 5:32:22 AM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Well I removed 1.1 which showed errors when using a verification tool and reinstalled it but it does not fix the problem

Out of curiosity, did the PC winter storm demo require 1.1? I was able to run that one ok.

(in reply to Erik Rutins)
Post #: 16
RE: Another CTD with demo issue - 5/13/2011 5:40:11 AM   
junk2drive


Posts: 12907
Joined: 6/27/2002
From: Arizona West Coast
Status: offline 		Yes it did.

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(in reply to 88mmshock)
Post #: 17
RE: Another CTD with demo issue - 5/13/2011 3:48:19 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Well that's curious then because I could install and run that ok. So I'm not sure this is a .net problem.

I did use the tool that Erik provided and removed all the .net versions except 4.0. Then I reinstalled 1.1.
I did read in several forums that it was unnecessary to have 1.1 on Win 7 machines because .net 4.0 contains all previous versions.

Can anyone who is running the demo on Win 7 tell me what .net versions they have?

(in reply to junk2drive)
Post #: 18
RE: Another CTD with demo issue - 5/13/2011 10:49:40 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi mfr,

I'm going to ask the developer to chime in on this one with any ideas he has. I think we should go back to those error messages, as the fact that you're getting that far and that the repair tool is not reporting any other issues suggests that .NET is fine.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 88mmshock)
Post #: 19
RE: Another CTD with demo issue - 5/14/2011 2:26:21 AM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Thanks Erik. I notice that it crashes both when I select tanks in the force screen and when I hit next I believe it is to start a new game. The errors indicate that it is having a problem accessing the data.

(in reply to Erik Rutins)
Post #: 20
RE: Another CTD with demo issue - 5/14/2011 9:12:29 PM   
Mad Russian


Posts: 13256
Joined: 3/16/2008
From: Texas
Status: offline 		BUMP.

_____________________________

The most expensive thing in the world is free time.

Founder of HSG scenario design group for Combat Mission.
Panzer Command Ostfront Development Team.
Flashpoint Campaigns: Red Storm Development Team.

(in reply to 88mmshock)
Post #: 21
RE: Another CTD with demo issue - 5/16/2011 6:42:06 PM   
Mad Russian


Posts: 13256
Joined: 3/16/2008
From: Texas
Status: offline 		Any resolution here yet?

Good Hunting.

MR


_____________________________

The most expensive thing in the world is free time.

Founder of HSG scenario design group for Combat Mission.
Panzer Command Ostfront Development Team.
Flashpoint Campaigns: Red Storm Development Team.

(in reply to Mad Russian)
Post #: 22
RE: Another CTD with demo issue - 5/16/2011 10:30:54 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		Not yet.

(in reply to Mad Russian)
Post #: 23
RE: Another CTD with demo issue - 5/16/2011 10:43:29 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi mfr,

I'm sorry for the delay. I've raised the issue with the developer and we'll get back to you as soon as possible.

Have you already tried the regional hotfix as well?

Regards,

- Erik

< Message edited by Erik Rutins -- 5/16/2011 10:44:28 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 88mmshock)
Post #: 24
RE: Another CTD with demo issue - 5/16/2011 10:48:57 PM   
Mobius


Posts: 10339
Joined: 6/30/2006
From: California
Status: offline 		mfr, the blocked exe doesn't seem to have prevented anyone from installing a working demo .exe. But there always is a first time.
I did have a problem about a year back of installing a blocked zip patch. So that is the concern.
I have Vista so it may not affect your Win7.
You have to first uninstall the demo then unblock the demo file. Then install again.

But what kind of key board/character set are you using BTW? We had problems with non-English.

The Blocked would look like this:





Attachment (1)

_____________________________

All your Tanks are Belong to us!
panzer

(in reply to 88mmshock)
Post #: 25
RE: Another CTD with demo issue - 5/16/2011 10:53:45 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Sorry, my brain is still a bit fuzzy from being sick for the last week plus. Can you e-mail me at erikr@matrixgames.com please? I'll e-mail you a hotfix that should work for the demo. The posted one is only for the full release.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Mobius)
Post #: 26
RE: Another CTD with demo issue - 5/17/2011 4:59:35 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline 		@Mobius: I have unblocked the demo.exe (It did not download as a zip) and reinstalled the demo (after first installing it.), with no success.

@Erik, emai sent.



< Message edited by mfr -- 5/17/2011 5:01:01 PM >

(in reply to Erik Rutins)
Post #: 27
RE: Another CTD with demo issue - 5/17/2011 10:57:38 PM   
Mobius


Posts: 10339
Joined: 6/30/2006
From: California
Status: offline 		Just a couple other things.
What kind of keyboard/character set are you using?

If you go to the 'Panzer Command Ostfront Demo' folder and right click the folder. Selecting properties at the bottom of the General menu does it have an 'Unblock' button?


_____________________________

All your Tanks are Belong to us!
panzer

(in reply to 88mmshock)
Post #: 28
RE: Another CTD with demo issue - 5/17/2011 11:44:19 PM   
88mmshock

 

Posts: 67
Joined: 2/14/2002
Status: offline

No block on the bottom.

I have a Logitech usb KB. It's English (US)

< Message edited by mfr -- 5/18/2011 12:29:22 AM >

(in reply to Mobius)
Post #: 29
RE: Another CTD with demo issue - 5/18/2011 12:31:24 AM   
Mobius


Posts: 10339
Joined: 6/30/2006
From: California
Status: offline 		That's good.

What about the actual game folder under Matrix?

< Message edited by Mobius -- 5/18/2011 12:32:25 AM >

_____________________________

All your Tanks are Belong to us!
panzer

(in reply to 88mmshock)
Post #: 30
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