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Can't register the game on Matrix's Members page?

 
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Can't register the game on Matrix's Members page? - 6/26/2011 9:56:57 AM   
Canuck_jp


Posts: 169
Joined: 10/6/2003
From: Tokyo, Japan
Status: offline 		Just got this game in the recent half price sale. I'm trying to register the serial under my member account but it tells me I have an invalid serial. Now I realize that I bought it from Slitherine but it says "Matrix Games" right on the game and Matrix did merge with Slitherine right? So can I register this game here?

Also what is Slitherine's re-download policy by the way?
Post #: 1
RE: Can't register the game on Matrix's Members page? - 6/26/2011 2:55:51 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Canuck35,

Slitherine's download policy is the same as ours. You should be able to register it here, I'm guessing we just forgot to upload the Slitherine store serial numbers to the Members Club. That should be fixed on Monday. By the way, those coupons work in our store too.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Canuck_jp)
Post #: 2
RE: Can't register the game on Matrix's Members page? - 6/26/2011 5:46:51 PM   
Clipper1968


Posts: 445
Joined: 7/22/2004
From: LA, Ca
Status: offline
quote:

ORIGINAL: Erik Rutins

By the way, those coupons work in our store too.

Regards,

- Erik


Thanks for the info Erik.
Just picked up the boxed edition for CC:LSA through Matrix store using the Slitherine coupon for only € 24.00. That's a bargain and I highly recommand people that are willing a boxed edition to purchase through Matrix as the coupon only apply to the download version through the Slitherine store. Well done Matrix.
Own now the complete CC Matrix edition series. You made my day.

Nevertheless just a small issue...I was able to download the game directly through the purchasing page and also noted my serial number but have not yet received the email with the serial number and the downloading link. Only get a confirmation email from Paypal. Maybe a problem with the store...or do I have to wait a bit longer before getting those email? The last time I have purchased I recall getting those email immediately.

< Message edited by Pumba1968 -- 6/26/2011 6:40:59 PM >

_____________________________

"s'instruire pour vaincre"

(in reply to Erik Rutins)
Post #: 3
RE: Can't register the game on Matrix's Members page? - 7/9/2011 10:49:19 AM   
Canuck_jp


Posts: 169
Joined: 10/6/2003
From: Tokyo, Japan
Status: offline 		Well I finally was able to get the game registered but now after downloading the latest beta patch it tells me that my serial key is not valid!  Can I get that patch from Slitherine?

(in reply to Clipper1968)
Post #: 4
RE: Can't register the game on Matrix's Members page? - 7/9/2011 11:35:20 AM   
Dennistoun


Posts: 233
Joined: 10/17/2007
From: Perth, Scotland.
Status: offline
quote:

ORIGINAL: Canuck35

Well I finally was able to get the game registered but now after downloading the latest beta patch it tells me that my serial key is not valid!  Can I get that patch from Slitherine?


Well Canuck, I have been blighted with that problem since I installed the CC games. Only yesterday in fact - but I just promptly ignored it - as I always do when it does happen - and click on the desktop shortcut and I get it going. It doesn't happen all the time (and I don't know why it happens in the first place) but when it does I simply try again.

(in reply to Canuck_jp)
Post #: 5
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