So pissed off :-(

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So pissed off :-( - 8/23/2011 4:21:56 PM

JudgeDredd

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Joined: 11/14/2003
From: Scotland
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Came on holiday to Holland. No TV so thought I'd bring the laptop and at last get into GG:WitE....only to find when I got here that I did not have it installed since I rebuilt the machine!

Nevermind...I'll re-download...I have the order details. Erm-...no you won't - this was bought from Plimus. Nevermind - they have a Find Your Order bit...oh - but it wants the last 4 digits of the card used - and it was bought through Paypal. Nevermind...Plimus support as it is will be on it as soon as I let them know. Low and behold, 2 hours later I get a link....erm...but it doesn't work. It keeps erroring (through IE and GetRight). Nevermind - I'll let them know...aaaaahhhhh...another link...erm, broke and a message saying they are letting the vendor know.

I've already contact Matrix.

Oh well...I'm only really angry wiht me for not making sure it was installed!

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Post #: 1

RE: So pissed off :-( - 8/23/2011 5:17:53 PM

Josh

Posts: 2576
Joined: 5/9/2000
From: Leeuwarden, Netherlands
Status: offline

Uhm, welcome to Holland then?

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Post #: 2

RE: So pissed off :-( - 8/23/2011 5:42:23 PM

JudgeDredd

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Joined: 11/14/2003
From: Scotland
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I do intend to sight see Josh - Arnhem, Amsterdam canals, Anne Franks house - maybe Nijmegen too...and lots of cycling...but I wanted this game for the nights. I don't want you to think I was going to sit in my holiday home and do nothing.

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Post #: 3

RE: So pissed off :-( - 8/23/2011 6:10:50 PM

warspite1

Posts: 41353
Joined: 2/2/2008
From: England
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quote:

ORIGINAL: JudgeDredd

...but I wanted this game for the nights.....

Warspite1

I take it Mrs JD is not with you then

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Post #: 4

RE: So pissed off :-( - 8/23/2011 8:08:00 PM

ilovestrategy

Posts: 3611
Joined: 6/11/2005
From: San Diego
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Ugh. I've already gone round and round with Plimus.

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Post #: 5

RE: So pissed off :-( - 8/23/2011 10:25:50 PM

L�tzow

Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline

Just visited findmyorders page und figured out that the "download again" option is a fake. That is simply not acceptable for todays standard anymore. I can list plenty of indie publishers operating professional webstores (with GOG being the most well-known).

Matrix should really put some more efforts into this concern. It's almost a year they're with Plimus now.

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Post #: 6

RE: So pissed off :-( - 8/23/2011 11:37:25 PM

Daniel Heath

Posts: 6
Joined: 3/29/2000
Status: offline

Hello

I have already sent you new links for War in the East and I Panzer Corp incase you wanted to play that.

Daniel

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Post #: 7

RE: So pissed off :-( - 8/23/2011 11:39:33 PM

Daniel Heath

Posts: 6
Joined: 3/29/2000
Status: offline

Hello

The order Digital River system can be a little bit of an issue but that why we have Help Desk. If you ordered anything since last November you should be able to go to My Order page found at http://www.matrixgames.com\support and be able to download right from there. Again if not you can use that same page to open a help Desk ticket.

Daniel

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Post #: 8

RE: So pissed off :-( - 8/23/2011 11:41:40 PM

ezzler

Posts: 863
Joined: 7/4/2004
Status: offline

Amsterdam. Stag party favourite. The Banana bar, museum of , erm..certain things. The live entertainment. Cafes and bars.
Stories that can never be told.

But when a mate visits with the missus, its always the same.

"How was it?"
"ohh..good..you know..relaxing"

pause.. then you ask..

"Anne franks house?"
"Oh yes..and the Rembrandt museum and the tulip fields.."

(in reply to L�tzow)

Post #: 9

RE: So pissed off :-( - 8/24/2011 1:44:26 AM

junk2drive

Posts: 12907
Joined: 6/27/2002
From: Arizona West Coast
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When my wife went there, the first place our friends took her was the red light district.

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Post #: 10

RE: So pissed off :-( - 8/24/2011 2:32:34 AM

bairdlander2

Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
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quote:

ORIGINAL: Daniel Heath

Hello

The order Digital River system can be a little bit of an issue but that why we have Help Desk. If you ordered anything since last November you should be able to go to My Order page found at http://www.matrixgames.com\support and be able to download right from there. Again if not you can use that same page to open a help Desk ticket.

Daniel

What if its something you ordered 2 or 3 years ago.Thats where I have been having problems as I dont have the last 4 digits of the credit card I used as it was compromised and has been replaced.

(in reply to Daniel Heath)

Post #: 11

RE: So pissed off :-( - 8/24/2011 2:33:40 AM

bairdlander2

Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline

I dont understand why my registered serial numbers for my games is not good enough for a re download(which I paid extra for)

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Post #: 12

RE: So pissed off :-( - 8/24/2011 3:44:36 AM

Daniel Heath

Posts: 6
Joined: 3/29/2000
Status: offline

Hello

If your having a problem open a Help Desk ticket and I do my best to help. Ask not get not

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Post #: 13

RE: So pissed off :-( - 8/24/2011 8:14:43 AM

jomni

Posts: 2827
Joined: 11/19/2007
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This happened to me recently.

Why not just a page with links for redownloads tagged to your profile? Actually we already have this when you login the Members Club under the My Orders section. It is supposed to list all your games bought after Nov 2010. But not all the games are there. I only see one game. Matrix needs to fix this.

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Post #: 14

RE: So pissed off :-( - 8/24/2011 12:42:03 PM

htuna

Posts: 591
Joined: 1/19/2009
From: Boston, MA
Status: offline

It's still better than being at work Judge!!!

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Post #: 15

RE: So pissed off :-( - 8/24/2011 4:28:21 PM

JudgeDredd

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Joined: 11/14/2003
From: Scotland
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First off, I was really annoyed at myself. Plimus reacted very quickly and the download link? Well, I tried it about 30 minutes later and it worked just fine...so perhaps there was a problem with the shared public AP I was using. Thank you to Matrix and Plimus for your quick response.

Second, I don't get why I cannot download my games ANY time from my registered games folder....I know there is tech support, but at the end of the day having a link in the members area to games that I have bought would be much more convenient.

At the end of the day though - it was my fault and the old argument could easily be thrown in here that if I had bought a DVD from a store, then I wouldn't be able to go back a year later and say I'd lost my disk, can I have a copy. However, having said that, just because it doesn't happen in other instances or with other companies, it would be a nice feature for Matrix to offer their customers who have registered their games

I always remember buying a game with a registration card in it - and registered it only to find 0 benefits at all in doing so - is today any different? I see we get access to members area stuff for registered
games - but a nice download link would be a big plus.

Anyway - all's well and I've got my game and I went for a very nice long cycle round Wassenaar and will likely cycle down to Den Hague tomorrow morning. The weather has been rubbish (another reason why I was desperate to get the game installed) and I'm here with family - so no smoking, no drinking and no red light area...just plain good old fashioned family fun

And Josh, your fellow countrymen and women are very polite and friendly.

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RE: So pissed off :-( - 8/24/2011 8:55:01 PM

Josh

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From: Leeuwarden, Netherlands
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Thx Judge, I take that as a compliment from someone who's living in one of the most beautiful countries of the world. Not that I've seen them *all* but quite a lot, and Scotland is breathtaking. Besides, the whiskey and salmon is out-stand-ing!
And indeed this has to be one of the worst "summers" we had in many years, unfortunately for you.

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Post #: 17

RE: So pissed off :-( - 8/29/2011 7:41:43 AM

shenzhuzhubin

Posts: 5
Joined: 8/29/2011
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happy

Coach Purses

Coach outlet

Coach Factory Outlet

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Post #: 18

RE: So pissed off :-( - 8/29/2011 9:04:45 AM

Hanal

Posts: 2312
Joined: 11/1/2003
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Reported..to be snared!

Attachment (2)

< Message edited by J P Falcon -- 8/29/2011 9:05:19 AM >

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Post #: 19

RE: So pissed off :-( - 8/29/2011 10:49:32 AM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
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quote:

ORIGINAL: JudgeDredd
Came on holiday to Holland.

Yeah, I would be pissed off too if I had to spend my holiday in Holland <ducks>

Greetz,

Eddy Sterckx

(in reply to JudgeDredd)

Post #: 20

RE: So pissed off :-( - 8/29/2011 11:03:19 AM

Phatguy

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
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I was in Amsterdam just this past weekend...More specifically, Schiphol Airport overnight with attached overpiced hotel....Not what I would consider the highlight of my trip.... Next time I might actually reconnoitre the red light district on a fact finding mission....

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RE: So pissed off :-( - 8/29/2011 11:33:00 AM

sprior

Posts: 8596
Joined: 6/18/2002
From: Portsmouth, UK
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quote:

ORIGINAL: JudgeDredd

Came on holiday to Holland. No TV so thought I'd bring the laptop and at last get into GG:WitE....only to find when I got here that I did not have it installed since I rebuilt the machine!

Nevermind...I'll re-download...I have the order details. Erm-...no you won't - this was bought from Plimus. Nevermind - they have a Find Your Order bit...oh - but it wants the last 4 digits of the card used - and it was bought through Paypal.

Blimus!

Attachment (1)

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RE: So pissed off :-( - 8/29/2011 11:57:46 AM

Phatguy

Posts: 1348
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From: Buffalo,ny
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quote:

ORIGINAL: sprior

quote:

ORIGINAL: JudgeDredd

Came on holiday to Holland. No TV so thought I'd bring the laptop and at last get into GG:WitE....only to find when I got here that I did not have it installed since I rebuilt the machine!

Nevermind...I'll re-download...I have the order details. Erm-...no you won't - this was bought from Plimus. Nevermind - they have a Find Your Order bit...oh - but it wants the last 4 digits of the card used - and it was bought through Paypal.

Blimus!

How is it possible to not have tv these days in europe? I've been to places that have outdoor crappers that had sattelite tv......

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Post #: 23

RE: So pissed off :-( - 8/29/2011 12:36:44 PM

sprior

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From: Portsmouth, UK
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quote:

How is it possible to not have tv these days in europe? I've been to places that have outdoor crappers that had sattelite tv......

Not all holiday homes have TV, even less in English.

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RE: So pissed off :-( - 8/29/2011 12:42:43 PM

Phatguy

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
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quote:

ORIGINAL: sprior

quote:

How is it possible to not have tv these days in europe? I've been to places that have outdoor crappers that had sattelite tv......

Not all holiday homes have TV, even less in English.

strange.........guess im so used to 5 or 6 tvs in every house....

I love foreign tv, even when I dont understand it.Can watch for hours.......

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RE: So pissed off :-( - 8/29/2011 12:48:44 PM

sabre1

Posts: 1928
Joined: 8/15/2001
From: CA
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LOL, I don't own a TV, and do not have cable.

You would be amazed at how much more things you get done that way.

On topic, I agree with JD. It would be nice to be able to DL your games from the members area when needed.

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Post #: 26

RE: So pissed off :-( - 8/29/2011 2:21:44 PM

parusski

Posts: 4804
Joined: 5/8/2000
From: Jackson Tn
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quote:

ORIGINAL: sterckxe

quote:

ORIGINAL: JudgeDredd
Came on holiday to Holland.

Yeah, I would be pissed off too if I had to spend my holiday in Holland <ducks>

Greetz,

Eddy Sterckx

Ya LOL.

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