RE: 1.05 Runtime c++ error

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> RE: 1.05 Runtime c++ error

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RE: 1.05 Runtime c++ error - 10/6/2011 2:14:07 PM

Helpless

Posts: 15793
Joined: 8/27/2004
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quote:

Something changed between 1.04 and 1.05 that is in conflict with my machine/system

The only big change which could be relevant here was increased size of the raw save data - battle details were added.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to michaelm75au)

Post #: 31

RE: 1.05 Runtime c++ error - 10/6/2011 2:32:50 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: michaelm

I don't have the game available at the moment, but does it save into a different nameor slot each time.
In other words, is it saving over an existing game save or is it creating a new save file each time.

If it is saving over same name, you might try using a different name or deleting the old save before it saves the new one just to see if that makes any difference - might be a save access issue.

Each "auto save" is saving into a different name slot, something like "Save turn 002 6-26-1941 So". If i delete all the content in the Save folder, the game will still crash with the same error when trying to save.

Going to try with disabled AV...

(in reply to michaelm75au)

Post #: 32

RE: 1.05 Runtime c++ error - 10/6/2011 3:13:59 PM

traemyn

Posts: 135
Joined: 1/21/2005
Status: offline

During the AV-disable test, make sure to go into Task Manager and kill any services that relate to it. I don't know how many times at my job a user 'disables' their AV and it still leaves some sort of scanning service running.

Also, you could try download Process Monitor from www.microsoft.com and capture a log during the crash. You can filter on the WiTE .exe and just see if it gives you any clues as to what files the game is accessing right before the crash. Odd example, but I just used this the other day on Red Orchestra 2 and it pointed me to the cause of the crashing which was having a USB headset plugged into my machine (wacky I know).

Also check Windows Event Viewer for any relevant messages/errors during the time of the crash.

(in reply to Jajusha)

Post #: 33

RE: 1.05 Runtime c++ error - 10/6/2011 3:42:58 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: traemyn

During the AV-disable test, make sure to go into Task Manager and kill any services that relate to it. I don't know how many times at my job a user 'disables' their AV and it still leaves some sort of scanning service running.

Also, you could try download Process Monitor from www.microsoft.com and capture a log during the crash. You can filter on the WiTE .exe and just see if it gives you any clues as to what files the game is accessing right before the crash. Odd example, but I just used this the other day on Red Orchestra 2 and it pointed me to the cause of the crashing which was having a USB headset plugged into my machine (wacky I know).

Also check Windows Event Viewer for any relevant messages/errors during the time of the crash.

Repeated it 3 times to make sure.
In Process Monitor, a normal save(In 1.04 version) looks like this:
...
CloseFile| C:\Program Files(x86)\WarEast\Dat\save\EventLog(Turn 001 6-22-1941 So).txt
Create File C:\Program Files(x86)\WarEast\Dat\save\Save turn 001 6-22-1941 So.sav
WriteFile C:\Program Files(x86)\WarEast\Dat\save\Save turn 001 6-22-1941 So.sav
...
And then it continues with WriteFile Operations

When the game crashes in 1.05, the log in the Process Monitor is this:
...
CloseFile| C:\Program Files(x86)\WarEast\Dat\save\EventLog(Turn 001 6-22-1941 So).txt
Create File C:\Program Files(x86)\WarEast\Dat\save\Save turn 001 6-22-1941 So.sav
QueryNameInformation File C:\Windows\SysWOW64\msvcr71.dll
...
And the log stops there just as the game crashed.

(in reply to traemyn)

Post #: 34

RE: 1.05 Runtime c++ error - 10/6/2011 4:16:33 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

Uninstalled my Anti-Virus, restarted the PC. 1.05 version still crashes at save game.

(in reply to Jajusha)

Post #: 35

RE: 1.05 Runtime c++ error - 10/6/2011 4:56:15 PM

traemyn

Posts: 135
Joined: 1/21/2005
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The Result for the msvcr71.dll line isn't File Not Found right?

Also, what is the version of the msvcr71.dll in that SysWow64 folder?

< Message edited by traemyn -- 10/6/2011 4:57:49 PM >

(in reply to Jajusha)

Post #: 36

RE: 1.05 Runtime c++ error - 10/6/2011 5:02:13 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: traemyn

The Result for the msvcr71.dll line isn't File Not Found right?

Also, what is the version of the msvcr71.dll in that SysWow64 folder?

The result is SUCCESS

Version is 7.10.3052.4

(in reply to traemyn)

Post #: 37

RE: 1.05 Runtime c++ error - 10/6/2011 8:54:25 PM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

Can you do such trick:

1. Copy WarInTheEast.exe from the 1.05 to some folder.
2. Copy Dat folder from 1.05 to some folder
3. Remove (uninstall) all WITE installation
4. Install 1.04
5. Copy (overwrite) WarIntheEast.exe and Dat folder to just installed WITE 1.04
6. Try to run and see if it is crashing on save.

This will let us test if there is any installer related issues.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Jajusha)

Post #: 38

RE: 1.05 Runtime c++ error - 10/6/2011 10:09:02 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: Helpless

Can you do such trick:

1. Copy WarInTheEast.exe from the 1.05 to some folder.
2. Copy Dat folder from 1.05 to some folder
3. Remove (uninstall) all WITE installation
4. Install 1.04
5. Copy (overwrite) WarIntheEast.exe and Dat folder to just installed WITE 1.04
6. Try to run and see if it is crashing on save.

This will let us test if there is any installer related issues.

Okies...
1) Copied WarInTheEast.exe and Full Dat(980MB) folder from 1.05 version to my desktop
2) Uninstalled WITE
3) Removed files that stayed behind during the uninstall (Manuals, Save files, WiteFontConfig and scripRec)
4) Installed WITE 1.0
5) Updated to 1.04.40
6) Moved WarInTheEast.exe and full Dat folder from desktop to WITE folder, overwriting everything.

Hmm, game version reports as 1.04.40, but i guess that's expected.
Game does crash at autosave at end of turn.

(in reply to Helpless)

Post #: 39

RE: 1.05 Runtime c++ error - 10/6/2011 10:18:45 PM

Helpless

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Joined: 8/27/2004
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This becomes more thrilling than all AAR's..

Just in case, can you post your dxdiag?

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Jajusha)

Post #: 40

RE: 1.05 Runtime c++ error - 10/6/2011 10:29:32 PM

Jajusha

Posts: 249
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Status: offline

Here you go:
http://www.pastebin.ca/2087465

Attrition losses look a bit high

(in reply to Helpless)

Post #: 41

RE: 1.05 Runtime c++ error - 10/7/2011 2:23:32 AM

gingerbread

Posts: 2994
Joined: 1/4/2007
From: Sweden
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http://msdn.microsoft.com/en-us/library/abx4dbyh%28vs.71%29.aspx

In short, might work if you place a copy of msvcr71.dll in your ..\Matrix Games\Gary Grigsby's War in the East\ folder, i.e. the same folder as the .exe.

(in reply to Jajusha)

Post #: 42

RE: 1.05 Runtime c++ error - 10/7/2011 8:24:10 AM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: gingerbread

http://msdn.microsoft.com/en-us/library/abx4dbyh%28vs.71%29.aspx

In short, might work if you place a copy of msvcr71.dll in your ..\Matrix Games\Gary Grigsby's War in the East\ folder, i.e. the same folder as the .exe.

Sadly, that did not work.

(in reply to gingerbread)

Post #: 43

RE: 1.05 Runtime c++ error - 10/7/2011 10:06:15 AM

Helpless

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Joined: 8/27/2004
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Did you try to disable sound folder? Ex, copy sound to nosound.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Jajusha)

Post #: 44

RE: 1.05 Runtime c++ error - 10/7/2011 11:01:15 AM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: Helpless

Did you try to disable sound folder? Ex, copy sound to nosound.

That did it! Renamed the sound folder (disabling sounds in the game), and i'm now able to save/end turns. Restarted the game twice and still no problems.

(in reply to Helpless)

Post #: 45

RE: 1.05 Runtime c++ error - 10/7/2011 11:52:39 AM

Helpless

Posts: 15793
Joined: 8/27/2004
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quote:

That did it! Renamed the sound folder (disabling sounds in the game), and i'm now able to save/end turns. Restarted the game twice and still no problems.

It looks like famous conflict with installed codecs and filters.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Jajusha)

Post #: 46

RE: 1.05 Runtime c++ error - 10/7/2011 11:59:26 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Helpless

quote:

That did it! Renamed the sound folder (disabling sounds in the game), and i'm now able to save/end turns. Restarted the game twice and still no problems.

It looks like famous conflict with installed codecs and filters.

Have you, perhaps, installed some kind of "Codec Pack" onto your PC "Jajusha"?

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Helpless)

Post #: 47

RE: 1.05 Runtime c++ error - 10/7/2011 12:24:01 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

quote:

ORIGINAL: Apollo11

Hi all,

quote:

ORIGINAL: Helpless

quote:

That did it! Renamed the sound folder (disabling sounds in the game), and i'm now able to save/end turns. Restarted the game twice and still no problems.

It looks like famous conflict with installed codecs and filters.

Have you, perhaps, installed some kind of "Codec Pack" onto your PC "Jajusha"?

Leo "Apollo11"

Installed "K-Lite codec pack" in March this year. I can try to unistall and/or update it and report on it if it helps debugging this.

(in reply to Apollo11)

Post #: 48

RE: 1.05 Runtime c++ error - 10/7/2011 12:35:50 PM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Jajusha

quote:

ORIGINAL: Apollo11

quote:

ORIGINAL: Helpless

quote:

That did it! Renamed the sound folder (disabling sounds in the game), and i'm now able to save/end turns. Restarted the game twice and still no problems.

It looks like famous conflict with installed codecs and filters.

Have you, perhaps, installed some kind of "Codec Pack" onto your PC "Jajusha"?

Installed "K-Lite codec pack" in March this year. I can try to unistall and/or update it and report on it if it helps debugging this.

All such "Codec Packs" have tendency to do more harm than good in some cases... I prefer and recommend individual codec installation...

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Jajusha)

Post #: 49

RE: 1.05 Runtime c++ error - 10/7/2011 5:36:51 PM

Jajusha

Posts: 249
Joined: 12/21/2010
Status: offline

I can confirm it was indeed the Codec pack that was crashing the game. The game runs fine (.30 and .32 version) without the codec pack installed.

(in reply to Apollo11)

Post #: 50

RE: 1.05 Runtime c++ error - 10/7/2011 7:04:18 PM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Jajusha

I can confirm it was indeed the Codec pack that was crashing the game. The game runs fine (.30 and .32 version) without the codec pack installed.

I knew it...

Leo "Apollo1"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Jajusha)

Post #: 51

RE: 1.05 Runtime c++ error - 10/7/2011 11:48:56 PM

pompack

Posts: 2582
Joined: 2/8/2004
From: University Park, Texas
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And can you imagine what Leo's advice would have cost if you approached him in a professional instead of a forum context

(in reply to Apollo11)

Post #: 52

RE: 1.05 Runtime c++ error - 10/8/2011 12:07:12 AM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

quote:

And can you imagine what Leo's advice would have cost if you approached him in a professional instead of a forum context

Naw.. the labar iz chieap hear..

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to pompack)

Post #: 53

RE: 1.05 Runtime c++ error - 10/8/2011 9:43:13 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Helpless

quote:

And can you imagine what Leo's advice would have cost if you approached him in a professional instead of a forum context

Naw.. the labar iz chieap hear..

Not as cheap as it used to be (thank God

) but nonetheless cheaper than in USA for example...

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Helpless)

Post #: 54

RE: 1.05 Runtime c++ error - 2/18/2012 6:38:07 PM

Daveion Steel

Posts: 47
Joined: 8/27/2009
Status: offline

I appear to have a simular issue, but do not know how to disable sound in game to see if this will fix my game crashing.

What happens to me is that sometimes the sound from a battle continues to loop and repeat until the game crashes.

this issue has only started recently after Firefox has updated it self, I'm not saying that the issue is due to Firefox updating but I have not changed anything else manually, also MS also just did a few automatic updates, I'm running XP SP3.

Anyway, how do I turn off the sound? I have turned it down to zero in game and the issue persists.

Thanks.

(in reply to Apollo11)

Post #: 55

RE: 1.05 Runtime c++ error - 2/18/2012 6:39:28 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

You should rename your sound directory that is inside the dat directory.

_____________________________

All understanding comes after the fact.
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(in reply to Daveion Steel)

Post #: 56

RE: 1.05 Runtime c++ error - 2/18/2012 7:37:32 PM

Daveion Steel

Posts: 47
Joined: 8/27/2009
Status: offline

Thanks for fast reply, unfortunately this did not fix my issue. error report is as follows...

AppName: warintheeast.exe AppVer: 1.0.5.59 ModName: warintheeast.exe
ModVer: 1.0.5.59 Offset: 001b004a

(in reply to Joel Billings)

Post #: 57

RE: 1.05 Runtime c++ error - 2/18/2012 9:38:22 PM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Daveion Steel

Thanks for fast reply, unfortunately this did not fix my issue. error report is as follows...

AppName: warintheeast.exe AppVer: 1.0.5.59 ModName: warintheeast.exe
ModVer: 1.0.5.59 Offset: 001b004a

Can you update to the the latest WitE and then try?

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Daveion Steel)

Post #: 58

RE: 1.05 Runtime c++ error - 2/19/2012 1:39:06 AM

roth2006

Posts: 4
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Status: offline

Got VC++ 2010 at 10.0.40219 version

(in reply to michaelm75au)

Post #: 59

RE: 1.05 Runtime c++ error - 2/19/2012 3:44:58 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

I do suggest trying to reinstall. Other than that, it will take someone more technical then me to figure out what might be going on.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to roth2006)

Post #: 60