Cant order

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> Cant order

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Cant order - 11/26/2011 6:26:24 AM

torontorock

Posts: 42
Joined: 2/22/2011
Status: offline

Not sure if this is the right place to post but i'll give er a shot. I'm tryingto orer legends but when I get to the order screens the drop down menus aren't working for me so I can't give my info. Anyone else having this problem?

Post #: 1

RE: Cant order - 11/26/2011 6:40:21 AM

elliotg

Posts: 3597
Joined: 9/10/2007
Status: offline

That's not something I can help you with directly, but I've forwarded this to the Matrix staff, so they'll reply at some point. That may be a while though considering it's pretty late in the US now.

All I can suggest is trying a different web browser - maybe it's some browser issue?

Elliot

(in reply to torontorock)

Post #: 2

RE: Cant order - 11/26/2011 6:46:16 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Torontorock,

What kind of internet browser and version are you using?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to elliotg)

Post #: 3

RE: Cant order - 11/28/2011 5:40:51 PM

torontorock

Posts: 42
Joined: 2/22/2011
Status: offline

I tried ordering without putting the correct expiry date from my card (that's what used the drop down menus) and it worked, so I'm good now. Internet explorer7 version 7.0.6002.18005 by the way.

(in reply to Erik Rutins)

Post #: 4