server problem?

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

server problem?

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> server problem?

Page: [1]

Message

<< Older Topic Newer Topic >>

server problem? - 3/7/2012 9:01:14 AM

sillyflower

Posts: 3509
Joined: 8/4/2010
From: Back in Blighty
Status: offline

I can't log in - error 99 every time

_____________________________

web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

Post #: 1

RE: server problem? - 3/7/2012 9:04:41 AM

vlcz

Posts: 387
Joined: 8/24/2009
From: Spain
Status: offline

Same problem here

(in reply to sillyflower)

Post #: 2

RE: server problem? - 3/7/2012 9:25:14 AM

Vorsteher

Posts: 251
Joined: 4/1/2000
Status: offline

The Mysql Servers are down. Take a look to slitherine.com.

_____________________________

(in reply to vlcz)

Post #: 3

RE: server problem? - 3/7/2012 11:45:36 AM

Vorsteher

Posts: 251
Joined: 4/1/2000
Status: offline

quote:

It's been a night of fighting at Slitherine's servers house, but we came out victorious. After a few hours of panic and troubles, which affected all of Slitherine's ring of sites, all databases are now restored and we are up an running again.

Unfortunately some of the data got lost, as the attack came just before the daily back ups started, so all is reverted to the previous day's back up. All multiplayer and forum posts after midnight of the 5th are unfortunately lost and will need to be replayed or re-posted.

As of now the PBEM system is still offline as we are synching back the over 15GB of data of all players games, so it will take another two or three hours before we can get it back live again.

We are sorry for the inconvenience this may have caused and we understand how frustrating it can be to lose your progress in the games, but we did our best to get everything back to normal as swiftly as possible. And thanks to anybody that worked late (very late) to help us in the fight!

_____________________________

(in reply to Vorsteher)

Post #: 4

RE: server problem? - 3/7/2012 11:50:19 AM

Elladan

Posts: 300
Joined: 8/18/2005
From: Manchester, UK
Status: offline

Thanks for forwarding that info Vorsteher. That situation is exactly why I'm not a big fan of server games

(in reply to Vorsteher)

Post #: 5

RE: server problem? - 3/7/2012 4:02:51 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi everyone,

We're very sorry that this incident involved some lost data from the PBEM server. The announcement above is correct, and u
unfortunately reverting to the previous day's backup was the best we could do.

This is the first time this has happened and we'll be doing our best to make sure it's the last.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Elladan)

Post #: 6

RE: server problem? - 3/7/2012 8:01:38 PM

sillyflower

Posts: 3509
Joined: 8/4/2010
From: Back in Blighty
Status: offline

Aha
I wondered why it lost my last turn :(

these things happen i suppose

_____________________________

(in reply to Erik Rutins)

Post #: 7

RE: server problem? - 3/9/2012 4:51:44 AM

Seminole

Posts: 2105
Joined: 7/28/2011
Status: offline

Is it still not possible to get in?

Getting error:

Login Failure : Error [3205472]

(in reply to sillyflower)

Post #: 8

RE: server problem? - 3/9/2012 6:34:26 AM

Vorsteher

Posts: 251
Joined: 4/1/2000
Status: offline

Slitherine is down again. mmh, DOS attack ?

_____________________________

(in reply to Seminole)

Post #: 9

RE: server problem? - 3/9/2012 10:26:15 AM

Elladan

Posts: 300
Joined: 8/18/2005
From: Manchester, UK
Status: offline

Let's hope we don't lose turns again

(in reply to Vorsteher)

Post #: 10

RE: server problem? - 3/9/2012 11:57:23 AM

elmo3

Posts: 5820
Joined: 1/22/2002
Status: offline

Posted by Iain at The Wargamer:

quote:

Hi guys,

we've come under further sustained malicious attacks. We have had to bring down the site while we repair the damage.

We're working round the clock to get it all back up and running. Thankyou for your patience. We expect to be back online this afternoon.

Iain

_____________________________

We don't stop playing because we grow old, we grow old because we stop playing. - George Bernard Shaw

WitE alpha/beta tester
Sanctus Reach beta tester
Desert War 1940-42 beta tester

(in reply to Elladan)

Post #: 11

RE: server problem? - 3/9/2012 12:02:19 PM

Vorsteher

Posts: 251
Joined: 4/1/2000
Status: offline

see it in General Discussion forum. Hope the attacker is caught.

_____________________________

(in reply to elmo3)

Post #: 12

RE: server problem? - 3/9/2012 4:48:22 PM

mmarquo

Posts: 1376
Joined: 9/26/2000
Status: offline

Is there anyway possible to have the turns saved in some uncrackable save format to our computers as a backup to the server?

Marquo

(in reply to Vorsteher)

Post #: 13

RE: server problem? - 3/9/2012 6:15:09 PM

Peltonx

Posts: 7250
Joined: 4/9/2006
Status: offline

quote:

ORIGINAL: Vorsteher

see it in General Discussion forum. Hope the attacker is caught.

Any attacker thats any good will be using someone esles computer like yours or mine.

Knowing where the attack is coming from is just the first of many steps to find where the attack started from.

The only thing that can be done is finding a way to stop the attack.

Shadowbane had the same issue and was never able to really stop the attacks. the attacks lagged down the servers during major battles and one sides ping rate.

I am guessing this issue can be defended easly enough as lag is not an issue.

_____________________________

Beta Tester WitW & WitE

(in reply to Vorsteher)

Post #: 14

RE: server problem? - 3/9/2012 8:09:30 PM

Seminole

Posts: 2105
Joined: 7/28/2011
Status: offline

Still unable to login, although slitherine's forum suggests they're back up.
Anyone else getting error 99?

(in reply to Peltonx)

Post #: 15

RE: server problem? - 3/9/2012 11:32:26 PM

CheerfullyInsane

Posts: 199
Joined: 12/5/2010
From: Birkerod, Denmark
Status: offline

Looks like they're back up and running.
Least I could get in.

EDIT: Turns are lost though....

< Message edited by CheerfullyInsane -- 3/9/2012 11:36:00 PM >

_____________________________

"Something is always wrong, Baldrick. The fact that I'm not a millionaire aristocrat with the sexual capacity of a rutting rhino is a constant niggle"
- Edmund Blackadder

(in reply to Seminole)

Post #: 16

RE: server problem? - 3/9/2012 11:52:31 PM

ragtopcars_slith

Posts: 66
Joined: 8/2/2004
Status: offline

got in... then tried to save and server error!

(in reply to CheerfullyInsane)

Post #: 17

RE: server problem? - 3/10/2012 2:31:43 AM

Peltonx

Posts: 7250
Joined: 4/9/2006
Status: offline

Seems to be working now, but I lost 2 turns in one game.

Lol going to hold off on server games for a while until they get this fixed.

I did turn 67 2 times, turn 68 3 times before they saved. I played turn 69 it saved first time. I opened it up today and its back on turn 68 heheh

Ground hog day all week. I wait until next weekend before playing another server turn I think.

Pelton

< Message edited by Pelton -- 3/10/2012 2:43:10 AM >

_____________________________

Beta Tester WitW & WitE

(in reply to ragtopcars_slith)

Post #: 18

RE: server problem? - 3/10/2012 2:52:14 AM

CheerfullyInsane

Posts: 199
Joined: 12/5/2010
From: Birkerod, Denmark
Status: offline

Same here, all server games are going into hiatus over the week-end.

_____________________________

"Something is always wrong, Baldrick. The fact that I'm not a millionaire aristocrat with the sexual capacity of a rutting rhino is a constant niggle"
- Edmund Blackadder

(in reply to Peltonx)

Post #: 19

RE: server problem? - 3/10/2012 5:33:00 AM

Seminole

Posts: 2105
Joined: 7/28/2011
Status: offline

I was able to log in and save my turn. It had been waiting since wed. So nothing lost.
It was also rain, so I had little to do/risk.

(in reply to CheerfullyInsane)

Post #: 20

RE: server problem? - 3/10/2012 10:00:37 AM

Michael T

Posts: 4443
Joined: 10/22/2006
From: Queensland, Australia.
Status: offline

I lost a beautiful encirclement and then could not replicate it :(

_____________________________

(in reply to Seminole)

Post #: 21

RE: server problem? - 3/10/2012 1:23:01 PM

mmarquo

Posts: 1376
Joined: 9/26/2000
Status: offline

Can the server saved games be converted into pbem format?

Marquo

(in reply to Michael T)

Post #: 22

RE: server problem? - 3/10/2012 3:05:00 PM

Markhillard0

Posts: 9
Joined: 3/2/2012
Status: offline

Am gettin g tired of repeating my moves. when will the server issues be fixed?

(in reply to sillyflower)

Post #: 23

RE: server problem? - 3/10/2012 4:24:49 PM

blastpop

Posts: 395
Joined: 11/27/2005
From: Connecticut
Status: offline

quote:

ORIGINAL: Markhillard0

Am gettin g tired of repeating my moves. when will the server issues be fixed?

Once they hang the perp from the nearest yardarm

(in reply to Markhillard0)

Post #: 24

RE: server problem? - 3/10/2012 4:31:18 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi everyone,

The server issue was resolved yesterday. Per the post on the main page and the announcement forum, we are very sorry for the turns that were lost and the inconvenience through the malicious attack on the Slitherine server. We believe everything is fixed now and we have the server now backing up multiple times per day (instead of once per day) to make sure that any similar situation in the future, should it ever happen, will result in much less than a day of lost turns.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to blastpop)

Post #: 25

RE: server problem? - 3/12/2012 10:51:54 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Hi guys

it should all be working now. To avoid any confusion, if you are still having issues could you open a new thread so I can see which issues were related to the server attack and are now fixed and which are still ongoing. Once again apologies for the inconvenience.

Iain

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Erik Rutins)

Post #: 26

RE: server problem? - 3/12/2012 1:23:27 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

If you get an issue logging in let us know your username by mailing it to info@slitherine.co.uk with your desired password and we'll reset your password.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to IainMcNeil)

Post #: 27

RE: server problem? - 3/17/2012 4:34:10 PM

giangks

Posts: 1
Joined: 3/17/2012
Status: offline