Matrix Games Forums

 Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Bugg repporting tool

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [Current Games From Matrix.] >> [World War II] >> Team Assault: Baptism of Fire >> Tech Support >> Bugg repporting tool Page: [1]
Login
Message << Older Topic   Newer Topic >>
Bugg repporting tool - 3/30/2012 10:23:34 AM   
nomet

 

Posts: 32
Joined: 3/29/2012
Status: offline 		This is not something yuo have to do but it helps us alot to sort issues.If you get a bug and report in on our reporter tool. The bug will reach the programmers directly.
http://www.zeal-work.com/Mantis/

Cheers
Robin
Post #: 1
RE: Bugg repporting tool - 4/2/2012 4:56:51 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		That's great.
I have reported a problem on 1st april(no joke).
I feel in that case really bad as I can't go past the Loading screen.
May I have a rough idea on when that problem will be taken in charge.

(in reply to nomet)
Post #: 2
RE: Bugg repporting tool - 4/2/2012 6:24:57 PM   
nomet

 

Posts: 32
Joined: 3/29/2012
Status: offline 		So you never make it past the loading screen?

(in reply to samarobriva)
Post #: 3
RE: Bugg repporting tool - 4/2/2012 8:14:58 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		Absolutely !
That's frustrating

(in reply to nomet)
Post #: 4
RE: Bugg repporting tool - 4/3/2012 5:48:33 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		still no activity !

(in reply to samarobriva)
Post #: 5
RE: Bugg repporting tool - 4/3/2012 5:59:56 PM   
Xerkis


Posts: 115
Joined: 9/6/2008
Status: offline
quote:

ORIGINAL: samarobriva

Absolutely !
That's frustrating

Just something to try here. . . . The loading screen can seem to take a really long time and seems like it’s not doing anything when it actually is. Just something to try let it go for awhile - just to see what happens - even like a few minutes (it doesn't take that long but just to see)

(in reply to samarobriva)
Post #: 6
RE: Bugg repporting tool - 4/3/2012 6:05:24 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		I did
but as soon as the loading scrren is seen I hear an error message
In fact there is an error message and there is a box message hidden that says
Microsoft visual c++ runtime library

this application has requested the Runtime to terminate in an unusual way....

(in reply to Xerkis)
Post #: 7
RE: Bugg repporting tool - 4/3/2012 6:11:46 PM   
Xerkis


Posts: 115
Joined: 9/6/2008
Status: offline 		Ah yes - does this link sound about the same?
basically this other player reloaded from scratch and all was fine
http://www.slitherine.com/forum/viewtopic.php?f=166&t=33191

(in reply to samarobriva)
Post #: 8
RE: Bugg repporting tool - 4/3/2012 7:05:48 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		So I did again.
I tried to install the game on different drive
I reinstall directx, Framework 4 and Visual C++ 2010 x86
Pc rebooted before, after....
The problem remains the same
Microsoft visual c++ runtime library

this application has requested the Runtime to terminate in an unusual way

(in reply to Xerkis)
Post #: 9
RE: Bugg repporting tool - 4/3/2012 7:39:50 PM   
Xerkis


Posts: 115
Joined: 9/6/2008
Status: offline
quote:

ORIGINAL: samarobriva

So I did again.
I tried to install the game on different drive
I reinstall directx, Framework 4 and Visual C++ 2010 x86
Pc rebooted before, after....
The problem remains the same
Microsoft visual c++ runtime library

this application has requested the Runtime to terminate in an unusual way

Very sorry for your troubles.
That – unfortunately – is all that I know of at this point to try. Obviously if I come up with more, I will let you know right away. But hopefully someone from Zeal can straighten this out as soon as possible.

(in reply to samarobriva)
Post #: 10
RE: Bugg repporting tool - 4/4/2012 11:53:19 AM   
nomet

 

Posts: 32
Joined: 3/29/2012
Status: offline 		I'm sending the programmer over to this thread! Its a bit hard couse we have 3 forums and somtimes we miss to see witch tech in all of them. You said you installed C++ 2010 this should be 2008 both can be installed at the same time. Have you tried to install the 2008?

(in reply to Xerkis)
Post #: 11
RE: Bugg repporting tool - 4/4/2012 12:06:30 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		That's usually a problem related with the version of Visual C++ library.
I usually have 2005, 2008 and 2010 version always installed.
This and .Net Framework are always a pain in the ass.

(in reply to nomet)
Post #: 12
RE: Bugg repporting tool - 4/4/2012 1:04:37 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		I used the one given in the install !
Different release of c++ 2008 are installed
x86
9.0.21.022
9.0.30.729
9.0.30729.17
9.0.30729.6161
x64
9.0.21.022
9.0.30729.17
9.0.30729.4148
9.0.30729.6161

(in reply to VPaulus)
Post #: 13
RE: Bugg repporting tool - 4/4/2012 1:49:02 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		At least in the beta the game was working with these installed:



Also you can probably see the log error in Windows Event viewer.
Do you know how to do that?

(in reply to samarobriva)
Post #: 14
RE: Bugg repporting tool - 4/5/2012 7:04:46 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-03T18:07:03.000000000Z" />
<EventRecordID>86228</EventRecordID>
<Channel>Application</Channel>
<Computer>Frédéric-PC</Computer>
<Security />
</System>
- <EventData>
<Data>TA.exe</Data>
<Data>0.0.0.0</Data>
<Data>4f61ea36</Data>
<Data>MSVCR90.dll</Data>
<Data>9.0.30729.6161</Data>
<Data>4dace5b9</Data>
<Data>40000015</Data>
<Data>0005beae</Data>
<Data>17c4</Data>
<Data>01cd11c481e8f258</Data>
<Data>C:\Program Files (x86)\Slitherine\Team Assault\TA.exe</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll</Data>
<Data>d0700378-7db7-11e1-b37e-20cf3019ad1a</Data>
</EventData>
</Event>

(in reply to VPaulus)
Post #: 15
RE: Bugg repporting tool - 4/5/2012 10:00:20 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		It seems to be a problem with Visual C++.
Try this patch:
Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26368

(in reply to samarobriva)
Post #: 16
RE: Bugg repporting tool - 4/6/2012 3:47:36 AM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		Still the same

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-04-06T02:38:35.000000000Z

EventRecordID 86342

Channel Application

Computer Frédéric-PC

Security


- EventData

TA.exe
0.0.0.0
4f61ea36
MSVCR90.dll
9.0.30729.6161
4dace5b9
40000015
0005beae
1060
01cd139e4f66ef28
C:\Program Files (x86)\Slitherine\Team Assault\TA.exe
C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
9ac4fcf9-7f91-11e1-82c0-20cf3019ad1a


Attachment (1)

(in reply to VPaulus)
Post #: 17
RE: Bugg repporting tool - 4/6/2012 4:16:39 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I cannot understand why your Visual C++ packages have different size from mine
Maybe TA's programmer can help you further. There's the possibility of you having to uninstall all the Visaul C+ packages and then install some of them again. Damn M$.
I'll definitely keep this thread under my watch.

< Message edited by VPaulus -- 4/6/2012 4:18:01 AM >

(in reply to samarobriva)
Post #: 18
RE: Bugg repporting tool - 4/7/2012 12:01:05 PM   
nomet

 

Posts: 32
Joined: 3/29/2012
Status: offline 		I will send the programmer in here when he gets back on Tuesday! (Easter and all)

(in reply to VPaulus)
Post #: 19
RE: Bugg repporting tool - 4/11/2012 2:32:13 PM   
Laxen

 

Posts: 21
Joined: 4/3/2012
Status: offline 		I'm not a programmer but I got a message from one;

We also thought at first that the problem was due to version issues of the Visual C redist... but since this has been tried out we must do more research on the subject to find a solution. We will look deeper into this, but right now there is unfortunately nothing we can do.

_____________________________

Rasmus Davidsson
Lead Designer at ZEAL Game Studio

(in reply to nomet)
Post #: 20
RE: Bugg repporting tool - 4/18/2012 1:29:52 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		Hello it has been more than more two weeks that I have bought that game and I'm still waiting on a answer to have that software to work !

(in reply to Laxen)
Post #: 21
RE: Bugg repporting tool - 4/18/2012 1:30:48 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		Hello it has been more than more two weeks that I have bought that game and I'm still waiting on a answer to have that software to work !

(in reply to Laxen)
Post #: 22
RE: Bugg repporting tool - 4/18/2012 1:37:53 PM   
Xerkis


Posts: 115
Joined: 9/6/2008
Status: offline 		I'm very sorry to hear this.
I do hope that this is solved very soon a well.

< Message edited by Xerkis -- 4/18/2012 1:39:56 PM >

(in reply to samarobriva)
Post #: 23
RE: Bugg repporting tool - 4/18/2012 1:50:12 PM   
Laxen

 

Posts: 21
Joined: 4/3/2012
Status: offline 		We've had this issue and other issues like it reported on Mantis (our bug tracking service). We appreciate that the issues are reported so that we're made aware of them, but these types of crashes are hard to track down and we're doing what we can. We're working on it, but unfortunately we have not yet found a solution to it. Thank you for still having the interest up :)

_____________________________

Rasmus Davidsson
Lead Designer at ZEAL Game Studio

(in reply to Xerkis)
Post #: 24
RE: Bugg repporting tool - 4/18/2012 3:07:03 PM   
samarobriva

 

Posts: 71
Joined: 4/8/2006
Status: offline 		I'm not trying to be cynical but my interest is that at some point I gave some € to have the use of that software.
So my interest is to have that software to run.
I'm just surprised that I have no request for other informations
Did I give all that was requested ?

(in reply to Laxen)
Post #: 25
RE: Bugg repporting tool - 4/30/2012 1:36:42 PM   
Toubib

 

Posts: 3
Joined: 4/30/2012
Status: offline 		Hello
I ve got the same probleme like Samarobriva.

I download and install the game today whith no problem but when I want to play, I can't go past the Loading screen ...!!

I need your help
Sorry for my english

Samarobriva, voici mon adresse mail
arthemusg@yahoo.fr
Si tu as trouvé une solution cela m'interresse. Je suis un Samarobrivien, peut être habitons nous la
même région .......
Post #: 26
RE: Bugg repporting tool - 4/30/2012 5:24:44 PM   
Toubib

 

Posts: 3
Joined: 4/30/2012
Status: offline 		This problem seems to be know but there is no solution for the moment.
You can find information on SlITHERINE 's Forum.
I hope a solution will be found soon

Sorry for my English

(in reply to Toubib)
Post #: 27
RE: Bugg repporting tool - 5/3/2012 6:31:05 PM   
Toubib

 

Posts: 3
Joined: 4/30/2012
Status: offline 		There is someone here ??

(in reply to Toubib)
Post #: 28
Page:   [1]
All Forums >> [Current Games From Matrix.] >> [World War II] >> Team Assault: Baptism of Fire >> Tech Support >> Bugg repporting tool Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.797