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Help Desk Issue - 10/30/2013 9:17:28 PM

crapgame_slith

Posts: 3
Joined: 10/26/2013
Status: offline

Howdy all, I have been trying to re-install TOAW on a new laptop. I got it years ago via download and had it on my PC. I transferred the file folder to a flashdrive and attempted to put it on my laptop. All files transferred but when I attempted to install the game, I received an Error 200 code, something about registration number. I cannot find where to enter a registration code as no dialogue boxes appear. OK, I then go to the Help Desk and try to open a ticket. It won't allow me to type a description of the problem in the free text box and does not provide a drop down menu for help subject. I tried to submit .doc and .txt files describing the problem and they were both rejected claiming I had not filled out the top of the ticket properly, even though all boxes were filled. Any ideas? I am running Windows 8 and trying to conduct these actions in Explorer if that makes any difference.

I would love to be able to just re-download the game but can't get Help Desk response since I cannot submit a ticket. Tried posting a thread in the TOAW Support forum but no joy there either. So here I am with my tale of woe. Any help is much obliged...

Post #: 1

RE: Help Desk Issue - 10/31/2013 12:29:39 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Hi,

If you are using Internet Explorer please activate the compatibility view. This way you'll be able to insert text in the description box.
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10-win-7

(in reply to crapgame_slith)

Post #: 2