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Got the serial number but I can't download

 
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Got the serial number but I can't download - 11/7/2013 7:16:15 PM   
herulf

 

Posts: 19
Joined: 12/23/2005
From: Barcelona, Catalonia
Status: offline 		Anyone from Matrix can check it, plz??

Post #: 1
RE: Got the serial number but I can't download - 11/7/2013 7:17:14 PM   
sanderz

 

Posts: 862
Joined: 1/8/2009
From: Devon, England
Status: offline 		what happened when you clicked on the download link? any error messages?

(in reply to herulf)
Post #: 2
RE: Got the serial number but I can't download - 11/7/2013 7:17:24 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Herulf,

Did you see the download link on the final order complete page? Did you receive the order confirmation e-mail with the download link? What exactly is happening when you try to download?

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to herulf)
Post #: 3
RE: Got the serial number but I can't download - 11/7/2013 7:20:09 PM   
herulf

 

Posts: 19
Joined: 12/23/2005
From: Barcelona, Catalonia
Status: offline 		Got an error that my credit card can't be charged, but it was really changed and I got a serial number in my account.
When I go to My Orders there is a link but I doesn't work. I get this message:

Cannot download

This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support.

(in reply to Erik Rutins)
Post #: 4
RE: Got the serial number but I can't download - 11/7/2013 7:27:54 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		That is extremely odd. Can you e-mail me your order number at erikr@matrixgames.com please?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to herulf)
Post #: 5
RE: Got the serial number but I can't download - 11/7/2013 7:43:28 PM   
herulf

 

Posts: 19
Joined: 12/23/2005
From: Barcelona, Catalonia
Status: offline 		I.ll send you full explanations in a couple of hours. Thank you Erik !

(in reply to Erik Rutins)
Post #: 6
RE: Got the serial number but I can't download - 11/7/2013 7:59:53 PM   
herulf

 

Posts: 19
Joined: 12/23/2005
From: Barcelona, Catalonia
Status: offline 		E-mail sent Erik !

(in reply to herulf)
Post #: 7
RE: Got the serial number but I can't download - 11/7/2013 8:08:50 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I just replied - it looks like your order was in fact not completed. No serial number or download link was sent as the order was not completed. Payment was declined, though we don't know why - it could be your bank was surprised if you don't normally have charges from our payment processor showing up. Best bet is to call your bank and ask them why the payment did not go through.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to herulf)
Post #: 8
RE: Got the serial number but I can't download - 11/7/2013 10:26:24 PM   
herulf

 

Posts: 19
Joined: 12/23/2005
From: Barcelona, Catalonia
Status: offline 		I tried again using Paypal and everything is OK now and I'm downloading the game.

I'll keep an eye for the first credit card charge I got to take it back if needed.

Thanks.

(in reply to Erik Rutins)
Post #: 9
RE: Got the serial number but I can't download - 11/7/2013 11:13:27 PM   
gw15


Posts: 919
Joined: 3/21/2010
Status: offline 		Did not receive confirmation email. Have order number and serial number because I bought the game on another PC and did not want to downlaod at that time. Now I want to download but no confirmation email was ever sent. Plimus site does not allow you to download from their site unless you sign in as a vendor.

(in reply to herulf)
Post #: 10
RE: Got the serial number but I can't download - 11/7/2013 11:24:37 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Hi boomerang,

I have resent the download link and the email notifications.

(in reply to gw15)
Post #: 11
RE: Got the serial number but I can't download - 11/8/2013 12:40:15 AM   
gw15


Posts: 919
Joined: 3/21/2010
Status: offline 		Thanks! That was fast!

(in reply to VPaulus)
Post #: 12
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