1.0.0 release not updating

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All Forums >> [New Releases from Matrix Games] >> World in Flames >> Tech Support >> 1.0.0 release not updating

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1.0.0 release not updating - 11/8/2013 12:52:53 PM

boshar

Posts: 34
Joined: 4/1/2003
From: the Netherlands
Status: offline

The update program fails. I will include the log below. I saw a direct link tot the update in this forum and will update using the direct download.

Update.log

[11/08/2013 14:39:38] Error Script: Download Server Script > On Start, Line 114 (3618)
[11/08/2013 14:39:38] Success Display screen: Download Server Script Failed
[11/08/2013 14:39:41] Success Run client data event: Client Script
[11/08/2013 14:39:41] Notice Exit update process (Return code: 5)
[11/08/2013 14:42:36] Success Update started: C:\Matrix Games\World in Flames\update.exe
[11/08/2013 14:42:36] Notice Update engine version: 3.0.0.0
[11/08/2013 14:42:36] Notice Product: World in Flames, version %ProductVer%
[11/08/2013 14:42:36] Success Language set: Primary = 9, Secondary = 1
[11/08/2013 14:42:36] Success Include script: _TU20_Global_Functions.lua
[11/08/2013 14:42:36] Success Display screen: Welcome
[11/08/2013 14:42:38] Success Display screen: Download Server Script
[11/08/2013 14:42:41] Error An error occurred when trying to download the server file. Server ID: TrueUpdate Server 1 : An error occurred when trying to open the FTP file. (3618)
[11/08/2013 14:42:41] Error De server heeft uitgebreide informatie teruggestuurd.
(3618)
[11/08/2013 14:42:41] Error Server Returned Extended Information: 200 Type set to I
200 PORT command successful
213 6240
425 Unable to build data connection: Connection refused
(0)
[11/08/2013 14:42:41] Error Script: Download Server Script > On Start, Line 114 (3618)
[11/08/2013 14:42:41] Success Display screen: Download Server Script Failed
[11/08/2013 14:42:44] Success Run client data event: Client Script
[11/08/2013 14:42:44] Notice Exit update process (Return code: 5)

Post #: 1

RE: 1.0.0 release not updating - 11/8/2013 12:56:13 PM

Mundy

Posts: 2869
Joined: 6/26/2002
From: Neenah
Status: offline

You could go get the patch manually and run it.

http://www.matrixgames.com/products/latestdownloads.asp

Ed-

_____________________________

(in reply to boshar)

Post #: 2

RE: 1.0.0 release not updating - 11/8/2013 1:16:05 PM

Snydly

Posts: 46
Joined: 10/4/2006
Status: offline

Thanks for the tip ... yeah last night it wouldn't update for me as well. The manual patch fixed the issue. Now if I could just learn to not be toooooo hasty on the first turn of Barbarossa ... and get all my best armor flipped on first turn ... grrrr

_____________________________

Looking forward to playing my favorite board game WIF on the computer.

(in reply to Mundy)

Post #: 3

RE: 1.0.0 release not updating - 11/8/2013 2:00:38 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Boshar and Snydly,

Were you trying to update from the released 1.00 or from the Essen Early Access release? What operating systems are you running and do you have any security/firewall software that might interfere with the automatic updates check? Did you see a request from Windows Firewall to allow the updater to run?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Snydly)

Post #: 4

RE: 1.0.0 release not updating - 11/8/2013 7:59:43 PM

boshar

Posts: 34
Joined: 4/1/2003
From: the Netherlands
Status: offline

Hi Erik,

I tried to update from the regular 7 november version. My OS situation is complicated. Im running Windows 7 Professional but its in a VM (using Parallels) on my iMac running OS X 10.9 Mavericks. I just did a little test and disabled the firewall in Windows and on the Mac but the update program failed again. I'll add the error log below.

[11/08/2013 21:54:08] Success Update started: C:\Matrix Games\World in Flames\update.exe
[11/08/2013 21:54:08] Notice Update engine version: 3.0.0.0
[11/08/2013 21:54:08] Notice Product: World in Flames, version %ProductVer%
[11/08/2013 21:54:08] Success Language set: Primary = 9, Secondary = 1
[11/08/2013 21:54:08] Success Include script: _TU20_Global_Functions.lua
[11/08/2013 21:54:08] Success Display screen: Welcome
[11/08/2013 21:54:10] Success Display screen: Download Server Script
[11/08/2013 21:54:13] Error An error occurred when trying to download the server file. Server ID: TrueUpdate Server 1 : An error occurred when trying to open the FTP file. (3618)
[11/08/2013 21:54:13] Error De server heeft uitgebreide informatie teruggestuurd.
(3618)
[11/08/2013 21:54:13] Error Server Returned Extended Information: 200 Type set to I
200 PORT command successful
213 6240
425 Unable to build data connection: Connection refused
(0)
[11/08/2013 21:54:13] Error Script: Download Server Script > On Start, Line 114 (3618)
[11/08/2013 21:54:13] Success Display screen: Download Server Script Failed
[11/08/2013 21:54:17] Success Run client data event: Client Script
[11/08/2013 21:54:17] Notice Exit update process (Return code: 5)

(in reply to Erik Rutins)

Post #: 5