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Install problem!

 
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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> Install problem! Page: [1]
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Install problem! - 6/12/2014 6:22:53 PM   
Grimnirsson


Posts: 132
Joined: 12/25/2011
Status: offline 		Folks, my wife has a problem with installing the game and she also can't post here (although she is registered and has her games registered in the members area, she's getting an error when trying to log in to the forums...) so she asked over at the Slitherine forum. But I suppose the music is playing here so I'm crossposting it here - we need help to be able to get some PbEM going! :)

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Hi, I just bought the (German) retail version of War in the East, but I cannot install the game.

When I launch the installer, I accept the Licence Agreement, then I'm prompted for my licence key (which is accepted), for a game save folder, and a shortcut location. Then, the installing process starts, but is interrupted after a few seconds by the following prompt:

http://www.slitherine.com/forum/download/file.php?id=7950


The German text reads: "Unable to open the following executable installation file:"

I found one thread about this problem, but the solution ("change the shortcut path") didn't work for me.

I tried to install the game with full administrative permissions, or in compatibility mode, but nothing worked. I also tried to change the game path to a different partition, which didn't make a difference - the game obviously has a problem writing into the C:/Windows/Gary Grigsby's War in the East folder (which is created correctly).

Other games, like Fields of Glory, Panzer Corps, Time of Fury, or TOAW don't have any problems writing into the C:/WIndows directory, their folders appear correctly and contain the uninstall.exe. War in the East is the only game that has this problem.

My system: i5 with 4 GB RAM, Windows 7 64 Bit.

Thank you for help and suggestions!
Hiimori
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA

Posts: 14
Joined: 05 Dec 2011 21:58

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Post #: 1
RE: Install problem! - 6/12/2014 6:35:21 PM   
Denniss

 

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline 		Please try again with antivirus off, it may be temporarily blocked by AV while checking the file.

(in reply to Grimnirsson)
Post #: 2
RE: Install problem! - 6/12/2014 6:42:25 PM   
Grimnirsson


Posts: 132
Joined: 12/25/2011
Status: offline 		She already tried that...turning antivirus off didn't help :(

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(in reply to Denniss)
Post #: 3
RE: Install problem! - 6/13/2014 2:46:35 PM   
Hiimori

 

Posts: 7
Joined: 1/22/2012
Status: offline 		Running windows in safe mode did the trick!

I just finished the installation, now I'm ready for some serious counter-pushing

(in reply to Grimnirsson)
Post #: 4
RE: Install problem! - 6/13/2014 4:28:01 PM   
Grimnirsson


Posts: 132
Joined: 12/25/2011
Status: offline 		And it seems you do have access to the forums again too :)

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(in reply to Hiimori)
Post #: 5
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