Updater not working

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Updater not working

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> World in Flames >> Tech Support >> Updater not working

Page: [1]

Message

<< Older Topic Newer Topic >>

Updater not working - 11/26/2014 7:00:45 PM

fearlessdylan

Posts: 18
Joined: 11/26/2014
Status: offline

Hi,

The updater has not been working for me (after following the instructions listed in the updater fix thread stickied to tech support).

I am currently running version 1.0.0 (fresh install).

The updater tells me there is a new version available (v1215) but hangs when finished downloading (tried several times over a 48 period). Firewalls and anti-virus have been deactivated as per thread instructions.

Thank you,

Dylan

Running windows 8.1 (on surface pro 3)

Actually, the updater doesn't exactly "hang" (it hangs only for a few moments), but then displays this message:

Error:
Unable to download file.
An error occured when downloading information from the server.

Attached the update log.

Attachment (1)

< Message edited by fearlessdylan -- 11/26/2014 8:17:43 PM >

Post #: 1

RE: Updater not working - 11/26/2014 10:17:04 PM

paulderynck

Posts: 8201
Joined: 3/24/2007
From: Canada
Status: offline

It does sound like an anti-virus problem. Could there be one still running?

_____________________________

Paul

(in reply to fearlessdylan)

Post #: 2

RE: Updater not working - 11/27/2014 5:58:56 AM

fearlessdylan

Posts: 18
Joined: 11/26/2014
Status: offline

can't tell that one is,i disabled the only one i'm aware of and nothing else reported through my task manager or services.

if you're saying that the result i reported is particular to anti-virus (only and always) then i'll take your word and see if i can dig up what's going on on my end.

i registered for the public beta though which seems like the best way to stay current.

thank you,
dylan

(in reply to paulderynck)

Post #: 3

RE: Updater not working - 11/27/2014 8:23:37 AM

stuart3

Posts: 193
Joined: 9/4/2014
Status: offline

I get this as a general problem with Matrix's games if I try to update from a game's launch screen. I have never seen it as a major issue as downloading the update from the forum has always worked for me.

(in reply to fearlessdylan)

Post #: 4

RE: Updater not working - 11/27/2014 6:31:54 PM

paulderynck

Posts: 8201
Joined: 3/24/2007
From: Canada
Status: offline

That's a good alternative. For me, the only time the updater didn't work from the launch screen is about 7 months ago when there was a widespread problem with it.

_____________________________

Paul

(in reply to stuart3)

Post #: 5