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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> Bug Reporting

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Bug Reporting - 12/5/2014 9:21:24 AM

RedLancer

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Joined: 11/16/2005
From: UK
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One and All

Whilst we have in testing fixed more than the odd bug or two I can't promise that there won't be a few more. Naturally we are dedicated to addressing any new bugs you may find as quickly as possible.

If you do spot a bug it is much quicker for us to find and fix in the code if you provide a save from which we can repeat the bug happening rather than one after the event - especially if you help with some clear instructions as to what occurred.

In any event if you do spot what you think is a problem then post whatever you can and we'll do our best.

Thank you

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John
WitE2 Asst Producer
WitE & WitW Dev

Post #: 1

RE: Bug Reporting - Cologne on the wrong side of the Rhine - 12/5/2014 5:15:59 PM

Rainer

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline

deleted and moved (see next post).

< Message edited by Rainer -- 12/5/2014 6:35:09 PM >

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WitP/AE
1.7.11.26b
Data base changes by Andy Mac October 16, 2012
Scen #1 Allied vs AI Level Hard Daily Turns
Art Mods by TomLabel and Reg
Topo Map by chemkid

WitW / Torch
1.01.37 - 1.01.44 beta

(in reply to RedLancer)

Post #: 2

RE: Bug Reporting - Cologne on the wrong side of the Rhine - 12/5/2014 5:33:29 PM

Rainer

Posts: 1210
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline

Message moved to its own thread ("City of Cologne on wrong side of the Rhine").

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WitP/AE
1.7.11.26b
Data base changes by Andy Mac October 16, 2012
Scen #1 Allied vs AI Level Hard Daily Turns
Art Mods by TomLabel and Reg
Topo Map by chemkid

WitW / Torch
1.01.37 - 1.01.44 beta

(in reply to Rainer)

Post #: 3

RE: Bug Reporting - Cologne on the wrong side of the Rhine - 12/13/2014 11:04:54 AM

truhn

Posts: 3
Joined: 5/31/2013
Status: offline

Am trying to understand Player's Handbook, but on Page 7 under Unit Bar (5.2.3)no Unit Bar shows up on the Left Side when I left click a unit. Please can anyone help? I do not want to continue without gong over ALL the rules so I have clarity.
Thanks.

(in reply to Rainer)

Post #: 4

RE: Bug Reporting - Cologne on the wrong side of the Rhine - 12/14/2014 11:27:08 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

The unit bar appears on the right had side of the screen. That's a mistake in the player's handbook.

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All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to truhn)

Post #: 5

RE: Bug Reporting - Windows Loading Cursor - 1/6/2015 3:17:52 AM

Dante Fierro

Posts: 330
Joined: 2/23/2012
From: Idaho Falls
Status: offline

This is a minor interface bug, but somewhat confusing when you first load the game. It may be dependent on my pc rig, but you might check it out anyway:

1. Click on "Play Gary Grigsby's War in the West. Windows Loading Cursor (round, with light circling) shows up while loading.
2. You see in game load bar. When finished screen switches to "War In the West" Options Menu & Tabs.
3. Click on Pick Scenario. Panel of available scenarios display.
4. Click on "Introductory Scenario - Operation Husky". Text description of scenario displays.
5. Click on "Load the Selected Scenario" Windows Loading Cursor displays AND Pop-Up with "Enter Folder name for the game saves"
*MINOR BUG* 6. At this point, the Windows Loading Cursor remains active, i.e. the normal pointer cursor does not re-appear after the pop-up displays. This confused me at first, and I waited awhile for the Loading Cursor to stop but it never did.

7. After waiting some time, I decided even with the "Windows Loading Cursor" still active, to click on the check mark on the "Enter Folder name" popup.

8. The game map for Husky loads, and Automatic Air Directive Creation panel pops up, the cursor returns to normal pointer cursor. All is good.

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RE: Bug Reporting - Windows Loading Cursor - 1/6/2015 8:01:51 AM

Helpless

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Yes, you are right. Cursor is set to wait status when you are loading the save file. I've reset cursor to normal arrow when folder dialog pops up.

Btw, it is better to post a separate thread as it may get lost here.

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Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Dante Fierro)

Post #: 7

RE: Bug Reporting - Windows Loading Cursor - 1/6/2015 3:49:49 PM

Dante Fierro

Posts: 330
Joined: 2/23/2012
From: Idaho Falls
Status: offline

quote:

ORIGINAL: Helpless

Yes, you are right. Cursor is set to wait status when you are loading the save file. I've reset cursor to normal arrow when folder dialog pops up.

Btw, it is better to post a separate thread as it may get lost here.

Yes - I realized after the post that it shouldn't be in this thread. Doh! I think I just lost three morale points.

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(in reply to Helpless)

Post #: 8

RE: Bug Reporting - Multiplayer Save Game not updated c... - 3/5/2015 3:22:50 AM

rseiler254

Posts: 3
Joined: 3/1/2015
Status: offline

I finished my turn in Multiplayer and saved it. After the turn was saved it still says updated last by my opponent. When I click on the game it says it is not my turn. Haven't gotten a turn back from my opponent so I wonder if he/she is having the same problem. Is there any way to fix this? Sandy vs rseiler254.

(in reply to Dante Fierro)

Post #: 9

RE: Bug Reporting - Multiplayer Save Game not updated c... - 3/5/2015 2:48:50 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

What are the usernames for the players in the game?

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All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to rseiler254)

Post #: 10

RE: Bug Reporting - Multiplayer Save Game not updated c... - 3/6/2015 1:13:00 AM

rseiler254

Posts: 3
Joined: 3/1/2015
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rseiler254 and sandy

(in reply to Joel Billings)

Post #: 11

RE: Bug Reporting - 3/30/2015 2:55:54 AM

USSFife

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Joined: 3/30/2015
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Not really a bug but the picture for the 82nd AB rifle squad show French troops no american G.I.s. Great game.

(in reply to RedLancer)

Post #: 12

RE: Bug Reporting - 7/4/2015 5:16:36 PM

zakblood

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Joined: 10/4/2012
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v1.00.44Beta testing the editor to move units then saved it, loaded the game and played first tutorial (modified) so all units are all ready across the sea and in place, first turn on 3rd attack game froze and didn't respond so had to control alt del to get out of it, waited first for 10 mins to see if it was stuck in a loop, no event viewer message or log made, game doesn't seem to save error logs either, but have screen shots of freeze, playing it normally now and it and see if it's me or something else, as i'd guess most who have installed the beta don't do tutorials again maybe during testing a beta?

game settings are on easy with all at 200% for a more easy learning for me

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< Message edited by zakblood -- 7/4/2015 6:16:52 PM >

(in reply to USSFife)

Post #: 13

RE: Bug Reporting - 7/4/2015 5:17:20 PM

zakblood

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last one

if there is a log file somewhere, as i've had a quick look i'll upload that to...

first move so save will be of little use maybe? as tbh there's only the start setup but does do it each time as i've tested that as well, so easy to redo... all 3 yellow units in the area get attacked in turn, 3rd attack locks game up...

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< Message edited by zakblood -- 7/4/2015 6:19:44 PM >

(in reply to zakblood)

Post #: 14

RE: Bug Reporting - 7/4/2015 5:56:33 PM

zakblood

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2nd attempt, same locked up, so will try the real version and not a modded one and check results

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< Message edited by zakblood -- 7/4/2015 6:56:47 PM >

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Post #: 15

RE: Bug Reporting - 7/5/2015 5:16:57 AM

zakblood

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lets see if we can upload zip or rar files here then

saves from latest crash, number 12 so far

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< Message edited by zakblood -- 7/5/2015 6:18:01 AM >

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Post #: 16

RE: Bug Reporting - 7/5/2015 5:43:47 AM

Joel Billings

Posts: 32265
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From: Santa Rosa, CA
Status: offline

Can you provide a save with specific instructions on how to recreate a crash, or are these random and not repeatable.

I'd guess it has something to do with your changing the scenario, but then it's odd it's crashing during combat.

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All understanding comes after the fact.
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Post #: 17

RE: Bug Reporting - 7/5/2015 5:50:40 AM

zakblood

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clean install, none modified version also tested, same error posted above ^^

all i've used or changed is settings posted in here http://www.matrixgames.com/forums/tm.asp?m=3878961

post 16

only other thing used for none standard game play is reds counters, now trying fresh install, updated to latest, with none beta version, and no counters and will see results today, ty for reply, will post results

quote:

Can you provide a save with specific instructions on how to recreate a crash, or are these random and not repeatable.

I'd guess it has something to do with your changing the scenario, but then it's odd it's crashing during combat.

yes if needed to question one, and answer to question 2 is, it's not a modded one now used, as that crashed on turn one every time, this is standard none modded husky tutorial with latest beta used and crashed on turn 3 ,now uninstalled and tried to wipe left over files and found some locked and hidden, but sorted that, now re trying with fresh install with nothing added, a virgin install only, with latest none beta update installed only, testing it now...

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< Message edited by zakblood -- 7/5/2015 6:55:13 AM >

(in reply to Joel Billings)

Post #: 18

RE: Bug Reporting - 7/5/2015 6:12:36 AM

zakblood

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here you go, all in picture format with saves so yes it's repeatable and easy to recreate a crash

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< Message edited by zakblood -- 7/5/2015 7:12:55 AM >

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Post #: 19

RE: Bug Reporting - 7/5/2015 6:13:09 AM

zakblood

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with saves as well as set points, good luck

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< Message edited by zakblood -- 7/5/2015 7:13:31 AM >

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Post #: 20

RE: Bug Reporting - 7/5/2015 6:17:23 AM

zakblood

Posts: 22687
Joined: 10/4/2012
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if it can be broken, i'll break it, if game supported logs maybe would be easier to see what was causing the error?

but hopefully with my pictures of settings and saves it's easy enough to follow as just done it twice and got same result both times, so checked it before uploading, WITE works fine, and are testing other battles and tutorials atm without the same errors either, latest amd drivers, windows 8.1 with no errors, clean install or windows and game and both up to date in all respects, good luck and hope it helps some.

event viewer logged it as well as a exe hang btw just for information

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< Message edited by zakblood -- 7/5/2015 7:25:47 AM >

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Post #: 21

RE: Bug Reporting - 7/5/2015 6:27:58 AM

zakblood

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run as admin, from a admin account

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< Message edited by zakblood -- 7/5/2015 7:28:11 AM >

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Post #: 22

RE: Bug Reporting - 7/5/2015 6:50:24 AM

zakblood

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Joined: 10/4/2012
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here's my DxDiag report just in case you ask or need it, drivers are latest none beta release version

easy to sort and fix as already done it myself tbh, just ran in windows compatibility mode and used windows 7 instead of the default as i'm a windows 8.1 user, again setting it to run as admin, and all works well in base game and in the latest beta build, so info again is just for info, it may or may not fully support windows 8.1 or 10 out of the box without minor alterations for some users without using compatibility mode on some hardware, tested four pc's with same and all work, all different hardware and cards installed, but 3 out of the 4 are all windows 8.1 pc's...

mind you using compatibility mode in windows 8.1 also makes AI turn on a i7 with 16gb of ram run slow, with turn time for AI moves being slower than none compatibility mode use.

spoke too soon it seems with another crash / lockup :)

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< Message edited by zakblood -- 7/5/2015 8:06:26 AM >

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Post #: 23

RE: Bug Reporting - 7/5/2015 7:06:35 AM

zakblood

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here's the screen again, last one tbh

locked up on AI turn on as you can see occupy front line, and hangs for ever and a day.

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< Message edited by zakblood -- 7/5/2015 8:08:10 AM >

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Post #: 24

RE: Bug Reporting - 7/5/2015 7:48:55 AM

zakblood

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seems it's a sound issue as looking through all the solutions for errors, and trying a few of them with no success, renaming the sound folder seems so far to have sorted it, and now without sound game also is much quicker while the AI is thinking and making it's move, air is rapid to the point of jumping backwards and forwards all over the place at break next speeds, but O/S install was only a month or so ago, so no idea how a codec got broken or misplaced in that time, unless vga driver update broke it :(

fixed a few broken files and sorted, sounds now work and turned back on (folder renamed back to normal)

game pre beta patch and after latest beta patch tested working for 10 turns each, so seems to be fixed and stable now i've sorted out any errors at my end, my bad

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< Message edited by zakblood -- 7/5/2015 10:21:02 AM >

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Post #: 25

RE: Bug Reporting - 7/5/2015 1:59:17 PM

Helpless

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Unfortunately sound compatibility issue is quite common.

Here is a thread with similar report http://www.matrixgames.com/forums/tm.asp?m=3843024

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Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to zakblood)

Post #: 26

RE: Bug Reporting - 7/5/2015 2:25:19 PM

zakblood

Posts: 22687
Joined: 10/4/2012
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yes got the info off a older post after having the same issue, turned off sound now with re naming sound folder as it's crashed again, well froze on me, so can do with out sound, until i re do the pc in a few weeks time with a upgrade and o/s re install or may just install windows 10 on it as it's out of the 29th so not long to wait, image it and then can re install at will, thanks for the reply...

< Message edited by zakblood -- 7/5/2015 5:13:57 PM >

(in reply to Helpless)

Post #: 27

RE: Bug Reporting - 7/26/2015 2:28:15 PM

GPNelson

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Scenarios will not load.

(in reply to RedLancer)

Post #: 28

RE: Bug Reporting - 7/26/2015 4:01:23 PM

Helpless

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I remember there was such issue in the very early versions on so PC, but it was solved. What version do you run?

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