Matrix Games Forums

 Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Error when trying to install new version

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> Error when trying to install new version Page: [1]
Login
Message << Older Topic   Newer Topic >>
Error when trying to install new version - 12/25/2014 4:18:54 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		Hi! I have problem when trying to install new version. I am getting irsetup message:
Encountered a sharing violation while accessing C:Matrix Games\Command Modern Air Naval Operations\PreRequisites\directx_mar2009_redist\Apr2005_d3dx_9_25_x86.cab.
What to do with it, any help?

_____________________________

C/MANO - The Digital Wargame of the Year
Post #: 1
RE: Error when trying to install new version - 12/25/2014 4:27:44 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		I know it is a stupid suggestion, but something is holding on to the dx3 installer it looks like. Have you tried rebooting?

(in reply to ziolo)
Post #: 2
RE: Error when trying to install new version - 12/25/2014 4:27:57 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		I meant dx9

(in reply to thewood1)
Post #: 3
RE: Error when trying to install new version - 12/25/2014 4:49:11 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		I rebooted, but still getting
Encountered a sharing violation while accessing C:Matrix Games\Command Modern Air Naval Operations\PreRequisites\directx_mar2009_redist\Apr2005_d3dx_9_25_x64.cab


_____________________________

C/MANO - The Digital Wargame of the Year

(in reply to thewood1)
Post #: 4
RE: Error when trying to install new version - 12/28/2014 1:40:51 AM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		What version are you installing when this happens? The base game or the update? If update which one?

Thanks!

Mike

_____________________________


(in reply to ziolo)
Post #: 5
RE: Error when trying to install new version - 1/2/2015 7:19:44 AM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		bump

_____________________________

Facebook
Twitter

(in reply to mikmykWS)
Post #: 6
RE: Error when trying to install new version - 2/23/2015 10:03:36 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline
quote:

ORIGINAL: mikmyk

What version are you installing when this happens? The base game or the update? If update which one?

Thanks!

Mike

Mike,
I was busy last months at work. Now I returned to CMANO. The same problem persists. Still getting message:
till getting
Encountered a sharing violation while accessing C:Matrix Games\Command Modern Air Naval Operations\PreRequisites\directx_mar2009_redist\Apr2005_d3dx_9_25_x64.cab

I was running Game of the year edition when it started crashing. I tried to re-install the 1.06 version. All in vain.
I also tried fresh start from scratch, uninstalled the CMANO and tried to install it again. But still getting the same message. I can not install the game again now... What is going on? Have you ever heard about this kind of problem? Many thanks in advance for help.




Attachment (1)

_____________________________

C/MANO - The Digital Wargame of the Year

(in reply to mikmykWS)
Post #: 7
RE: Error when trying to install new version - 2/23/2015 11:08:00 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		That error is telling you that there is something accessing one of the files in your direct x install folder so its preventing it from continuing.

First make sure no other applications are running while you install command or direct x. This includes Command

Next try and run the update manually. As long as you installed everything using installation defaults you should find the dxsetup.exe file here.

C:\Matrix Games\Command Wargame of the Year Edition\PreRequisites\directx_mar2009_redist\DXSETUP.exe

If that still doesn't work you can try downloading directly from microsoft

http://support.microsoft.com/kb/179113

If that still doesn't work please try and run direct x diagnostics using the instructions in the link below. Attach the results so we can take a look.

http://www.matrixgames.com/forums/tm.asp?m=3416272

_____________________________


(in reply to ziolo)
Post #: 8
RE: Error when trying to install new version - 2/24/2015 10:09:24 AM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		Thanks Mike, I will try tonight!

(in reply to mikmykWS)
Post #: 9
RE: Error when trying to install new version - 2/24/2015 10:47:37 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		Mike, I tried and got the same message again in the middle of the installation process. I was trying to install from the installation DVD I got when purchased the game. (I have uninstalled CMANO yesterday on one of my tries).
In location C:\Matrix Games\Command Wargame of the Year Edition\PreRequisites\directx_mar2009_redist\ I could not find any DXSETUP.exe .
I run the "dxdiag" tool to check the version of DirectX I had installed on my laptop and it stated that the DirectX 11 had been already on my computer.
I have attached the txt file generated by dxdiag.

Should I reinstall the DirectX 11 forcibly? Is the file corrupt or so? Or is it something else?

Attachment (1)

(in reply to mikmykWS)
Post #: 10
RE: Error when trying to install new version - 2/24/2015 11:46:10 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		Its definitely direct x. Try and reinstall it.

Mike

_____________________________


(in reply to ziolo)
Post #: 11
RE: Error when trying to install new version - 2/25/2015 11:48:48 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		Hi Mike,
I tried to re-install the DirectX but it is a part of SP1 pack at Microsoft site download page and as such the installer says that this SP1 has been already installed on my machine.
I tried and installed DirectX components from separate link and got message that it has been installed, see attached.

Attachment (1)

(in reply to mikmykWS)
Post #: 12
RE: Error when trying to install new version - 2/25/2015 11:50:46 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		I run installer from PC-DVD and get almost the same message that yesterday, slightly different details.

Attachment (1)

(in reply to mikmykWS)
Post #: 13
RE: Error when trying to install new version - 2/25/2015 11:53:59 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		I run dxdiag again after installation failed.
What am I doing wrong?

Attachment (1)

(in reply to mikmykWS)
Post #: 14
RE: Error when trying to install new version - 2/26/2015 12:04:10 AM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		The other pre-requisite program gives a message that is not required as already the same version has been installed.

Attachment (1)

(in reply to mikmykWS)
Post #: 15
RE: Error when trying to install new version - 2/26/2015 6:21:11 AM   
Marder


Posts: 242
Joined: 10/25/2013
Status: offline 		I found the following answer in a forum:

"The only other thing I can suggest is clearing your temp directory if the problem is in fact reading from there rather than writing to the new location.
The usual OS disk cleanup tool (right click on a drive in explorer, pick properties, then disk cleanup on the general tab) should have an option to do this."

Maybe use Ccleaner, too. Seems like the C:MANO DVD copies temp-files to c:\ and cannot access them. (maybe of win8.1 c:\ protection or another instance running in the background)
Try rightklicking the cmano-setup and run as admin.
Check Taskmanager for weird things, too.

(in reply to ziolo)
Post #: 16
RE: Error when trying to install new version - 2/26/2015 12:17:40 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline 		Maybe I missed it being commented on...make sure you follow the instructions on dx and make sure you install dx9 from the disc/download. installing dx11 will not help. dx9 contains specific libraries that are needed for games built on dx9. I saw you mention dx11 install and that has me concerned you aren't installing from the disc/download.

(in reply to Marder)
Post #: 17
RE: Error when trying to install new version - 3/21/2015 12:55:30 AM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline 		Thanks everybody for advice.
Tonight I managed to re-install CMANO v.107 and it works fine. At last.
I installed first on my wife's PC, to check how it goes and... did not get any error message. Her compa has Macafee AV. Then I simply disabled the anti-virus Trend MicroSA on my PC and managed to re-install the program!

Therefore the principle cause of all my problems was... my anti-virus...

_____________________________

C/MANO - The Digital Wargame of the Year

(in reply to thewood1)
Post #: 18
RE: Error when trying to install new version - 3/21/2015 12:25:36 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		Sorry for all the troubles Ziolo but glad you got it sorted. We'll try and get in touch with McAfee and see if they'll look into it.

Mike

_____________________________


(in reply to ziolo)
Post #: 19
RE: Error when trying to install new version - 3/21/2015 2:08:33 PM   
ziolo


Posts: 63
Joined: 3/27/2014
From: United Kingdom
Status: offline
quote:

ORIGINAL: mikmyk

Sorry for all the troubles Ziolo but glad you got it sorted. We'll try and get in touch with McAfee and see if they'll look into it.

Mike


Hi Mike, I am so happy to have CMANO back! You have mentioned McAfee but that AV on my wife's laptop did not give any problems. It was the TREND MICRO Safety Agent anti-virus on my Dell work-station.

Anyway it is good to know, in the first instant with problem like mine, try to switch off AV during installation.

_____________________________

C/MANO - The Digital Wargame of the Year

(in reply to mikmykWS)
Post #: 20
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> Error when trying to install new version Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

7.875