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starting game problems - 4/22/2015 6:09:54 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		When I start a scenario it exits back to the main game menu. At the bottom of the screen there are two game icons; when I click on one of the icons the scenario starts up.
Also, when playing a scenario, I get a slow moving screen and choppy movement.
Post #: 1
RE: starting game problems - 4/22/2015 7:38:28 PM   
ericbabe


Posts: 11927
Joined: 3/23/2005
Status: offline 		Did you update the game to the latest version? What you're describing is a problem we were seeing on some systems before the patch. If you have updated, would you mind posting your DxDiag report so I can see whether there might be something system-specific involved?


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Post #: 2
RE: starting game problems - 4/23/2015 5:19:36 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		How can I produce DxDiag report?

(in reply to ericbabe)
Post #: 3
RE: starting game problems - 4/23/2015 5:47:35 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

(in reply to bosbes)
Post #: 4
RE: starting game problems - 4/23/2015 5:48:54 PM   
821Bobo


Posts: 2311
Joined: 2/8/2011
From: Slovakia
Status: offline 		I have the same problem. Game v.1.01
DxDiag attached.

Attachment (1)

(in reply to bosbes)
Post #: 5
RE: starting game problems - 4/23/2015 11:14:40 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		@821Bobo

You need to install a proper driver for your ATI 5800 graphic card.
You can download the driver from the site below:
http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

You should also update your audio drivers. What's the brand and the model of your motherboard?
Have you installed any of the motherboard drivers, or have you just installed Windows and then updated it?

< Message edited by VPaulus -- 4/24/2015 12:19:05 AM >

(in reply to 821Bobo)
Post #: 6
RE: starting game problems - 4/24/2015 4:02:06 PM   
ericbabe


Posts: 11927
Joined: 3/23/2005
Status: offline 		If you're getting crashes at very high resolutions (>2000 width), please try lowering the width to something like 1920 or 1900 and see whether that solves the issue. Very large resolution displays have caused an issue like this for at least one other customer.

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Post #: 7
RE: starting game problems - 4/24/2015 5:07:51 PM   
821Bobo


Posts: 2311
Joined: 2/8/2011
From: Slovakia
Status: offline
quote:

ORIGINAL: VPaulus

@821Bobo

You need to install a proper driver for your ATI 5800 graphic card.
You can download the driver from the site below:
http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

You should also update your audio drivers. What's the brand and the model of your motherboard?
Have you installed any of the motherboard drivers, or have you just installed Windows and then updated it?


Updating drivers did not help.
Regarding MB, I have ASUS M4A89GTD PRO/USB3

It is only minor issue not affecting the game play at all. Maybe the next patch will help.

(in reply to VPaulus)
Post #: 8
RE: starting game problems - 4/24/2015 5:23:28 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: 821Bobo
ASUS M4A89GTD

Anyway, you should have the motherboard drivers updated. You cna downloaded them from Asus site:
http://www.asus.com/Motherboards/M4A89GTD_PROUSB3/HelpDesk_Download/

Specially the sound driver... it might be useful for other games as well.

< Message edited by VPaulus -- 4/24/2015 6:23:52 PM >

(in reply to 821Bobo)
Post #: 9
RE: starting game problems - 4/24/2015 5:41:54 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		See inclosed file.

Attachment (1)

(in reply to VPaulus)
Post #: 10
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