Tech Support - Read Me before Posting

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All Forums >> [New Releases from Matrix Games] >> Order of Battle : World War II >> Tech Support >> Tech Support - Read Me before Posting

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Tech Support - Read Me before Posting - 4/30/2015 4:58:47 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Welcome to the Order of Battle Tech Support forum.

If you are having an issue with the game, please try and follow these posting guidelines to enable us to most quickly solve it.

* Always start a new thread for a new issue
* Please include the version and build information seen top left on the initial loading screen.
* Provide details of your machine (operating system, CPU, video card) - sending the DirectX diagnostics as explained below handles all this for you.
* What problems do you see. E.g. which screen you are looking at, which buttons did you press to repeat the problem. How does the game go wrong.
* A Directx Dialog (DxDiag) file - see below for instructions on how to generate a DxDiag file.
* Autosave files
* Log files (output_log.txt)
* options.dat file

Please Zip all the files and attach them to your message.

How to get a DxDiag file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

Auto Saves

The game creates Autosaves in the Docs\My Games\Order of Battle - Pacific\SaveGames folder. There are both Autosave.sav and Autosave (End Turn).sav files, the first is created at the start of your turn, the latter on clicking end turn.
If something weird happens during your turn, it is useful to have the Autosave + instructions on how to repeat it (if possible at all).
If something happens during the AI turn, send us the (End Turn) autosave.
If you zip the sav files you should be able to attach them to forum posts.

Log File

If the game freezes or crashes completely, please send us the log file.
It is called output_log.txt and sits in the Order of Battle - Pacific_Data folder in the game's root folder.

options.dat file

Can be founded at:
\Documents\My Games\Order of Battle - Pacific\Settings