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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Barbarossa >> Tech Support >> VISA Payment

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VISA Payment - 11/24/2015 6:07:02 PM

schmolywar

Posts: 178
Joined: 12/12/2010
Status: offline

I put my name in the the billing info where it says in red; Required. It wont progress from there, even with all my info input.

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"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

Post #: 1

RE: VISA Payment - 11/24/2015 6:11:05 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

have you tried a different browser?

which one do you use now? what operating system, all questions support may ask, please wait as someone will reply from support, may not be straight away but they will answer.

i'm not support, just a member like yourself

(in reply to schmolywar)

Post #: 2

RE: VISA Payment - 11/24/2015 6:11:09 PM

Ostwindflak

Posts: 668
Joined: 1/23/2014
From: New Hampshire
Status: offline

Is your card expired or maybe was cancelled?

(in reply to schmolywar)

Post #: 3

RE: VISA Payment - 11/24/2015 6:14:09 PM

schmolywar

Posts: 178
Joined: 12/12/2010
Status: offline

Ok I fixed it by using a few more spacebar presses in my name section :-)

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(in reply to Ostwindflak)

Post #: 4

RE: VISA Payment - 11/24/2015 9:42:56 PM

xeroluck

Posts: 14
Joined: 10/13/2013
Status: offline

Had the same issue, had to add a space to the end of my name. weird.

(in reply to schmolywar)

Post #: 5

RE: VISA Payment - 11/24/2015 10:45:53 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Thanks! I've reported the issue.

(in reply to xeroluck)

Post #: 6

RE: VISA Payment - 11/25/2015 12:11:45 AM

mattyb1972

Posts: 20
Joined: 5/26/2010
Status: offline

Im having VISA problems too. Tried adding extra spaces,different browsers, logging in and out refreshing etc etc comes up with the same crd denied. Every thing is entered correctly card has not expired or been cancelled, any ideas

(in reply to VPaulus)

Post #: 7

RE: VISA Payment - 11/25/2015 1:10:10 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Please try our Slitherine store:
http://www.slitherine.com/games/DC3

(in reply to mattyb1972)

Post #: 8

RE: VISA Payment - 11/25/2015 2:00:46 AM

mattyb72

Posts: 3
Joined: 11/24/2015
Status: offline

Still no joy

(in reply to VPaulus)

Post #: 9

RE: VISA Payment - 11/25/2015 3:35:52 AM

mattyb1972

Posts: 20
Joined: 5/26/2010
Status: offline

Update, have tried both slitherine and matrix carts, no success ,even tried another computer no success, I can confirm my card is valid, has funds and has not been cancelled (although after a lot of unsuccessful purchases maybe it will be) is this a problem with the new cart system or am I missing something, is there any other way to purchase?

(in reply to mattyb72)

Post #: 10

RE: VISA Payment - 11/25/2015 3:37:43 AM

mattyb1972

Posts: 20
Joined: 5/26/2010
Status: offline

Sorry, not way but site

(in reply to mattyb1972)

Post #: 11

RE: VISA Payment - 11/25/2015 9:25:14 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

At the moment no, but in a couple of weeks it will be available via Amazon. If you contact support then they may be able to track your order in the system and work out why it is failing.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to mattyb1972)

Post #: 12

RE: VISA Payment - 11/25/2015 9:48:26 AM

mattyb1972

Posts: 20
Joined: 5/26/2010
Status: offline

ok,ill try again tomorrow,today tried 3 different computers,with 3 diff os,antivirus and fiddled with vpn settings,but still same message,any plans for steam release?

(in reply to IainMcNeil)

Post #: 13