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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> game crash

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game crash - 4/13/2016 2:10:48 AM

steverodgers801

Posts: 180
Joined: 3/15/2007
Status: offline

I have the latest windows, ive updated to the latest patch, but my game wont start now. I was having issues earlier in that if I started a new scenario( I'm learning the game) I had to delete the saved game and restart. Now even that wont work, the game crashes as soon as it starts the air turn, playing allies easy, Dday start.

Post #: 1

RE: game crash - 4/13/2016 6:20:58 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)

(in reply to steverodgers801)

Post #: 2

RE: game crash - 4/13/2016 6:15:17 PM

steverodgers801

Posts: 180
Joined: 3/15/2007
Status: offline

Ive run it and it insists that my windows and audio driver are outdated even though Ive updated them

(in reply to zakblood)

Post #: 3

RE: game crash - 4/13/2016 6:54:11 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

can you post it and attach it to here and zip it up so we can have a look?