[RESOLVED] scenario not licensed

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[RESOLVED] scenario not licensed

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED] scenario not licensed

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[RESOLVED] scenario not licensed - 9/7/2016 3:03:35 PM

supermarina

Posts: 49
Joined: 4/29/2006
From: Naples, Italy
Status: offline

Hi friends,

I just bought the Live scenarios pack from the Matrix website. After the installation, however, the scenarios ("Old grudges never die" and the two "Brexit") appear listed as "not licensed" and when I try to launch one of them the game trasnfers me on the website page (from where I bought them) in order to obtain the...license.

any suggestions?
Thanks in advance!
Emilio

< Message edited by Sunburn -- 11/15/2016 11:14:38 AM >

Post #: 1

RE: scenario not licensed - 9/7/2016 3:06:39 PM

mikmykWS

Posts: 11524
Joined: 3/22/2005
Status: offline

Hi Emilio

If you had an older version of the game please make sure you've updated. Please hit the update button on the launcher. If you still have an issue you may need to reinstall the game. You can do this from the original disk. If you don't have that you can reach out to Matrix support to see what their current options are.

Please let us know how it goes and how we can help!

Mike

_____________________________

(in reply to supermarina)

Post #: 2

RE: scenario not licensed - 9/7/2016 3:31:01 PM

supermarina

Posts: 49
Joined: 4/29/2006
From: Naples, Italy
Status: offline

Hi Mike,
thank you for the response.
I had the latest update available before trying to launch the Live scenarios...
I will try to reinstall the game as you suggest and I'll report back the result.

thank you!

E.

(in reply to mikmykWS)

Post #: 3

RE: scenario not licensed - 9/7/2016 6:10:48 PM

supermarina

Posts: 49
Joined: 4/29/2006
From: Naples, Italy
Status: offline

It's OK, Mike.

Reinstalled and updated again. Everything is fine now.
Thanks a lot !