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Windows 10 cannot launch game - 11/1/2016 10:30:25 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		I have windows 10 version 1607
After I clicked "play command modern air naval operations" on the launcher, it just freezes at the loading screen with the ship launching a missile, waited for 30 minutes and nothing happened
Uninstalled Nahmic, didn't work
Disabled steam overlay, didn't work
Post #: 1
RE: Windows 10 cannot launch game - 11/1/2016 10:49:42 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		Did you work through the command not launching stuff in the strings above?
If you disable your AV does it run?

Mike

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Post #: 2
RE: Windows 10 cannot launch game - 11/1/2016 11:09:35 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		I have installed all the prerequisites, installed newest video drivers, deleted command.ini, still nothing happens
I have the steam version so it is always the newest version
My antivirus is always off

< Message edited by JamitovHymem -- 11/1/2016 11:12:16 PM >

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Post #: 3
RE: Windows 10 cannot launch game - 11/2/2016 1:55:29 AM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		You may want to try verifying the files. Instructions for that here:

http://www.matrixgames.com/forums/tm.asp?m=3913597

Alternatively try reinstalling the whole thing.

Thanks

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Post #: 4
RE: Windows 10 cannot launch game - 11/2/2016 2:32:33 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		Verified the game files, nothing happened
I have already reinstalled the game three times

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Post #: 5
RE: Windows 10 cannot launch game - 11/2/2016 3:35:15 AM   
kevinkins


Posts: 2257
Joined: 3/8/2006
Status: offline 		What do you see in the Task Manager? That is, after hitting control - alt - del when Command stops at the splash screen?

Kevin

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Post #: 6
RE: Windows 10 cannot launch game - 11/2/2016 3:37:25 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		Command(32bit)

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Post #: 7
RE: Windows 10 cannot launch game - 11/2/2016 4:28:31 AM   
kevinkins


Posts: 2257
Joined: 3/8/2006
Status: offline 		Do you see any message under Command in task manager like "not responding"?

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Post #: 8
RE: Windows 10 cannot launch game - 11/2/2016 4:34:35 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		If I try to click on the loading screen then it shows not responding
If I don't click on it, then it doesn't

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Post #: 9
RE: Windows 10 cannot launch game - 11/2/2016 11:17:56 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Please try Step 1 and Step 2 from this guide:
http://support.techland.pl/support/solutions/articles/4000042574-permission-to-write-to-the-selected-folder-run-the-game-and-steam-as-the-administrator

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Post #: 10
RE: Windows 10 cannot launch game - 11/2/2016 9:11:50 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: VPaulus

Please try Step 1 and Step 2 from this guide:
http://support.techland.pl/support/solutions/articles/4000042574-permission-to-write-to-the-selected-folder-run-the-game-and-steam-as-the-administrator


Still doesn't work
Running both in administrator mode
If I run through steam it freezes as usual
If I run from the file when steam is on it tells me that steam client is not running

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Post #: 11
RE: Windows 10 cannot launch game - 11/2/2016 9:35:22 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		Are you using a Chinese-locale version of Windows 10?

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Post #: 12
RE: Windows 10 cannot launch game - 11/2/2016 9:40:03 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: Sunburn

Are you using a Chinese-locale version of Windows 10?


No, just a regular English version

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Post #: 13
RE: Windows 10 cannot launch game - 11/2/2016 9:42:48 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		When you fire up Command and it crashes is there any relevant crash / exception event on the event log?

< Message edited by Sunburn -- 11/2/2016 9:43:53 PM >

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Post #: 14
RE: Windows 10 cannot launch game - 11/2/2016 9:44:44 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: Sunburn

When you fire up Command and it silently crashes is there any relevant crash event on the event log?


Nope, it just freezes forever
No crash log or anything
If I click on the loading screen then it tell you that the program is not responding

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Post #: 15
RE: Windows 10 cannot launch game - 11/2/2016 9:45:05 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		Can you try to update on the latest version (v1.11 SR6 as of today) and try this again? Thanks.

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Post #: 16
RE: Windows 10 cannot launch game - 11/2/2016 9:48:38 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: Sunburn

Can you try to update on the latest version (v1.11 SR6 as of today) and try this again? Thanks.


Tried already, still doesn't work

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Post #: 17
RE: Windows 10 cannot launch game - 11/3/2016 12:24:19 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Attach a DxDiag report file to your post.

How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

(in reply to JamitovHymem)
Post #: 18
RE: Windows 10 cannot launch game - 11/3/2016 12:47:17 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		Here



Attachment (1)

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Post #: 19
RE: Windows 10 cannot launch game - 11/3/2016 1:15:15 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Please try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services (except those related with Steam).
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and re-enable those services, one by one, until you find the program causing the problem.
A tutorial on how to do this can be found below:
https://us.battle.net/support/en/article/shutting-down-background-applications

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Post #: 20
RE: Windows 10 cannot launch game - 11/3/2016 2:14:35 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: VPaulus

Please try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services (except those related with Steam).
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and re-enable those services, one by one, until you find the program causing the problem.
A tutorial on how to do this can be found below:
https://us.battle.net/support/en/article/shutting-down-background-applications



Tried that but still didn't work :(
Since it runs fine on my windows 8 laptop I guess I will just play it on there
Thank you for spending your time helping me

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Post #: 21
RE: Windows 10 cannot launch game - 11/3/2016 10:39:49 AM   
bradinggs


Posts: 362
Joined: 7/17/2013
Status: offline 		JamitovHymem, is there a log file in the steam directory? You'll find the logs in a Logs directory off of the Command folder in steamapps/common/command...


< Message edited by bradinggs -- 11/3/2016 10:41:18 AM >

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Post #: 22
RE: Windows 10 cannot launch game - 11/3/2016 10:58:42 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: bradinggs

JamitovHymem, is there a log file in the steam directory? You'll find the logs in a Logs directory off of the Command folder in steamapps/common/command...



There is one


Attachment (1)

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Post #: 23
RE: Windows 10 cannot launch game - 11/3/2016 11:45:12 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		It seems to be related with permissions.
What's the game folder path?

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Post #: 24
RE: Windows 10 cannot launch game - 11/4/2016 12:17:36 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: VPaulus

It seems to be related with permissions.
What's the game folder path?


E:\SteamLibrary\steamapps\common\Command Modern Air Naval Operations
Not sure exactly if that is actually related to why I cannot launch the game tho
The time shown on there isn't the first time that I tried to launch the game
Could have happened when I was testing different solutions

< Message edited by JamitovHymem -- 11/4/2016 12:21:24 AM >

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Post #: 25
RE: Windows 10 cannot launch game - 11/4/2016 12:24:16 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		You could try to install in a different Steam library in C drive.

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Post #: 26
RE: Windows 10 cannot launch game - 11/4/2016 12:54:37 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: VPaulus

You could try to install in a different Steam library in C drive.



Tried that
Nope

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Post #: 27
RE: Windows 10 cannot launch game - 11/4/2016 2:18:42 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		How have you installed Windows 10? Was an upgrade from a previous Windows version or was a clean install?

(in reply to JamitovHymem)
Post #: 28
RE: Windows 10 cannot launch game - 11/4/2016 2:56:23 AM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline
quote:

ORIGINAL: VPaulus

How have you installed Windows 10? Was an upgrade from a previous Windows version or was a clean install?


Clean Install

(in reply to VPaulus)
Post #: 29
RE: Windows 10 cannot launch game - 11/11/2016 8:15:45 PM   
JamitovHymem

 

Posts: 47
Joined: 7/4/2016
Status: offline 		I tried uninstalling windows 10 and then reinstalling it
Now it works fine
Thank you guys :D

(in reply to JamitovHymem)
Post #: 30
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