RE: Bought game no email/code?

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII War in Europe >> RE: Bought game no email/code?

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RE: Bought game no email/code? - 11/17/2016 6:53:13 PM

RealChuckB

Posts: 284
Joined: 9/29/2003
Status: offline

quote:

ORIGINAL: VPaulus

I have just checked and I'm not able to reproduce the issue.
Doesn't the cursor arrow even turn into hand when you hover it over the Paypal button, like always do with a link?
Have you checked if any your Internet security programs isn't blocking the access to PayPal page?

Yes, turns into hand, screen slightly moves and that's it. Now tried Chrome and Explorer under Windows; no third party issue on my end, I'm sure of that.
Is the PayPal integration done as a pop-up? It shouldn't be (but then again, this is BlueSnap ...)

(in reply to VPaulus)

Post #: 31

RE: Bought game no email/code? - 11/17/2016 7:14:43 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

No pop-up. It's a call to a asp script.
Anyway I've reported to the web admins.

(in reply to RealChuckB)

Post #: 32

RE: Bought game no email/code? - 11/17/2016 7:54:12 PM

n0kn0k

Posts: 564
Joined: 6/23/2007
Status: offline

quote:

ORIGINAL: VPaulus

No pop-up. It's a call to a asp script.
Anyway I've reported to the web admins.

quote:

VPaulus

VPaulus I've found out my issue.
I've posted it in the beta forums if you can check that topic.
It's beta related. ;)

(in reply to VPaulus)

Post #: 33

RE: Bought game no email/code? - 11/17/2016 8:03:11 PM

RealChuckB

Posts: 284
Joined: 9/29/2003
Status: offline

quote:

ORIGINAL: n0kn0k

quote:

ORIGINAL: VPaulus

No pop-up. It's a call to a asp script.
Anyway I've reported to the web admins.

quote:

VPaulus

VPaulus I've found out my issue.
I've posted it in the beta forums if you can check that topic.
It's beta related. ;)

Well, I can't access the beta forum but since I was not a member of the beta team, it's unlikely that this resolves my issue

(in reply to n0kn0k)

Post #: 34

RE: Bought game no email/code? - 11/17/2016 8:06:38 PM

n0kn0k

Posts: 564
Joined: 6/23/2007
Status: offline

quote:

ORIGINAL: Chuck B

quote:

ORIGINAL: n0kn0k

quote:

ORIGINAL: VPaulus

No pop-up. It's a call to a asp script.
Anyway I've reported to the web admins.

quote:

VPaulus

VPaulus I've found out my issue.
I've posted it in the beta forums if you can check that topic.
It's beta related. ;)

Well, I can't access the beta forum but since I was not a member of the beta team, it's unlikely that this resolves my issue

Correct my friend. My message was directed at VPaulus.
Good luck with your issue though.

(in reply to RealChuckB)

Post #: 35

RE: Bought game no email/code? - 11/17/2016 8:09:01 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

for anyone who is still having an issue related to this topic, please contact support

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with more support or information on the issue

(in reply to n0kn0k)

Post #: 36

RE: Bought game no email/code? - 11/17/2016 8:18:31 PM

RealChuckB

Posts: 284
Joined: 9/29/2003
Status: offline

Seriously, this is getting slightly ridiculous. After deciding to skip PayPal and pay with card, I got another error message "oops, something went wrong ..."

Plimus should get it's act together, I'm buying stuff online almost daily and this is the hardest one I have come across in a LONG time (granted, Battlefront still hast the worst store

)

Attachment (1)

(in reply to zakblood)

Post #: 37

RE: Bought game no email/code? - 11/17/2016 8:40:34 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

Hi guys, sorry for the issue with the PayPal, we are looking into it. In a mean time, if you got an error during a PayPal transaction, please check in your PayPal account if you have been charged or not, before posting another order. If you have been charged, you will get an email from BlueSnap with your transaction details including serial and download link.

(in reply to RealChuckB)

Post #: 38

RE: Bought game no email/code? - 11/17/2016 8:43:50 PM

RealChuckB

Posts: 284
Joined: 9/29/2003
Status: offline

... and the fun continues. Tried PayPal again and got this error message now:

Attachment (1)

(in reply to RealChuckB)

Post #: 39

RE: Bought game no email/code? - 11/17/2016 9:29:50 PM

Numdydar

Posts: 3211
Joined: 2/13/2004
Status: offline

I got this error earlier today but I still got the download link and the receipt for my purchase as an fyi.

(in reply to RealChuckB)

Post #: 40

RE: Bought game no email/code? - 11/17/2016 10:42:19 PM

RealChuckB

Posts: 284
Joined: 9/29/2003
Status: offline

quote:

ORIGINAL: valeryvdr

Hi guys, sorry for the issue with the PayPal, we are looking into it. In a mean time, if you got an error during a PayPal transaction, please check in your PayPal account if you have been charged or not, before posting another order. If you have been charged, you will get an email from BlueSnap with your transaction details including serial and download link.

Hi - after several more attempts I was now able to buy the game using my credit card but only after I selected the option "store credit card for future purchases". This is --for me, as the customer-- the worst possible option, as I hate to give companies like Plimus my credit card information.

I can only urge you to have a serious talk with Plimus to make sure they straighten things out, this is not acceptable (I have been working in the e-commerce industry for a long time and know what I'm talking about ...)

(in reply to valeryvdr)

Post #: 41

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