What the heck? Bluesnap

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What the heck? Bluesnap - ughh

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What the heck? Bluesnap - ughh - 11/23/2016 11:42:01 AM

demyansk

Posts: 2840
Joined: 2/20/2008
Status: offline

Always have problems getting the pay pal to work with matrix and slitherine. I get the access denied from Bluesnap, can we get this fixed?

< Message edited by demjansk -- 11/23/2016 11:51:47 AM >

Post #: 1

RE: What the heck? Bluesnap - ughh - 11/23/2016 2:17:45 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Sorry you are having problems but can you let us know exactly what has gone wrong? When are you getting this message? is this during the purchase process or when trying to download or something else?

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Director
Matrix Games

(in reply to demyansk)

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RE: What the heck? Bluesnap - ughh - 11/23/2016 2:18:10 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

Sorry about that, we are investigating the issue. Would you be able to take a screenshot of the error page and email it to support@slitherine.co.uk? That would help to pinpoint the cause. Thanks.

(in reply to demyansk)

Post #: 3

RE: What the heck? Bluesnap - ughh - 11/23/2016 2:43:57 PM

demyansk

Posts: 2840
Joined: 2/20/2008
Status: offline

Hi Guys,

I tried with Firefox and another browser and it did the same thing as this morning. I was trying to pay through paypal. I bet it will work if I use a credit card. I think I had the same problem last week.

By the way, does anyone know why a screenshot saves the picture as a png instead of a jpeg file?

Attachment (1)

< Message edited by demjansk -- 11/23/2016 2:49:25 PM >

(in reply to valeryvdr)

Post #: 4

RE: What the heck? Bluesnap - ughh - 11/23/2016 2:50:53 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

by default it's a png, but if you save as, you can change to anything you like in paint

Attachment (2)

< Message edited by zakblood -- 11/23/2016 2:52:51 PM >

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Post #: 5

RE: What the heck? Bluesnap - ughh - 11/23/2016 3:56:41 PM

Qwixt

Posts: 902
Joined: 6/19/2006
Status: offline

I wonder if you have some firewall issue or adblocker issue that is blocking bluesnap. I was able to use paypal just now.

I would try with a recent version of IE since their website is ASP.NET based. I noticed that if I have difficulties here that I see errors in IE that I do not see in other browsers.

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RE: What the heck? Bluesnap - ughh - 11/23/2016 4:00:09 PM

demyansk

Posts: 2840
Joined: 2/20/2008
Status: offline

I have the landlocked on I'll check on it

(in reply to Qwixt)

Post #: 7

RE: What the heck? Bluesnap - ughh - 11/23/2016 4:10:16 PM

Alan Sharif

Posts: 1108
Joined: 8/1/2001
From: UK.
Status: offline

I am unable to pay for games via Paypal either. The order is completed, but when I click on the 'Pay with Paypal' button the system fails to connect with paypal. No error messages or anything, just unable to move beyond this screen.

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A Sharif

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Post #: 8

RE: What the heck? Bluesnap - ughh - 11/23/2016 8:30:37 PM

demyansk

Posts: 2840
Joined: 2/20/2008
Status: offline

Okay, I tried again using IE and had the same problem with PayPal. Therefore, I went back to using Firefox and paid with a credit card, same process and it works. The problem has to be with the communication with Paypal and BlueSnap.

Try a credit card and it should work fine. Hopefully, they can fix this, not good for business

(in reply to Alan Sharif)

Post #: 9

RE: What the heck? Bluesnap - ughh - 11/24/2016 2:02:52 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Hi guys - Bluesnap assure us this was a temporary issue and it is resolved. Can you retry and let us know how it goes?

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Iain McNeil
Director
Matrix Games

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RE: What the heck? Bluesnap - ughh - 11/24/2016 4:08:10 PM

Hotschi

Posts: 548
Joined: 1/18/2010
From: Austria
Status: offline

Just right now, you can't even enter a coupon-code, so I can't test bluesnap.

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- Wavell's reply to Churchill, after the latter complained about faint-heartedness, as he discovered that British casualties in the evacuation from Somaliland had been only 260 men.

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RE: What the heck? Bluesnap - ughh - 11/24/2016 4:15:17 PM

Hotschi

Posts: 548
Joined: 1/18/2010
From: Austria
Status: offline

And now, everything is fine, both entering coupon code and paying with Paypal (Euros) worked, downloading the new game - thanks for looking into the issue.

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Post #: 12