Semi-Game Freeze

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All Forums >> [New Releases from Matrix Games] >> Brother against Brother: The Drawing of the Sword >> Tech Support >> Semi-Game Freeze

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Semi-Game Freeze - 6/7/2017 2:12:05 PM

William049

Posts: 18
Joined: 1/18/2017
Status: offline

Often while moving units, the game freezes up....and I cannot select another unit
I must then hit the Windows key on my laptop, then click on the game icon to return and the freeze clears.
Never had a full crash or unrecoverable freeze up.

Just wondering if this is a bug or something that can be fixed.

I am using Windows 10 Home, latest edition and the game is patched to the latest available.
Thanks in advance for any help.

< Message edited by William049 -- 6/7/2017 2:16:43 PM >

Post #: 1

RE: Semi-Game Freeze - 6/7/2017 2:36:16 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

no one else has posted the same error and many of us also are on windows 10

Could you please attach a DxDiag report file to your message / reply?

Please attach a DxDiag report fie.
How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message
7, if your new and can't / don't have permission etc, then copy paste into a reply

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)

(in reply to William049)

Post #: 2

RE: Semi-Game Freeze - 6/7/2017 8:23:17 PM

William049

Posts: 18
Joined: 1/18/2017
Status: offline

I used the Windows game compatibility diagnostic program which suggested playing in Windows 8 mode.
I allowed Windows to make the change and it seems to have cleared up the problem.
Before the change all scenarios had the semi-freeze. Afterwards I played 2 scenarios without problem.

(in reply to zakblood)

Post #: 3

RE: Semi-Game Freeze - 6/8/2017 5:47:38 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

glad your sorted then, enjoy the game

(in reply to William049)

Post #: 4

RE: Semi-Game Freeze - 7/24/2017 12:36:05 AM

cdcool