Cannot change system preferences

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All Forums >> [New Releases from Matrix Games] >> Conflict of Heroes Series >> Tech Support >> Cannot change system preferences

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Cannot change system preferences - 7/3/2017 3:42:24 PM

Pzrjager

Posts: 27
Joined: 6/23/2017
Status: offline

I cannot change the system preferences. I'm playing on 1080p with Windows 10.

Matrix forums won't allow me to upload a picture or post a link to imgur... Please check the Steam forums for this game. I made a post there with a picture of what I see in the system preferences. My steam username is Carnifex.

Post #: 1

RE: Cannot change system preferences - 7/3/2017 4:27:01 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Your posting restrictions were removed. You can now post a screenshot or a link.

(in reply to Pzrjager)

Post #: 2

RE: Cannot change system preferences - 7/3/2017 11:00:37 PM

Pzrjager

Posts: 27
Joined: 6/23/2017
Status: offline

Thank you. This is what I see: http://i.imgur.com/xx8B03T.png

I do not see any "accept" or "save" button to confirm my setting changes.

(in reply to VPaulus)

Post #: 3

RE: Cannot change system preferences - 7/4/2017 12:48:05 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Could you please attach a DxDiag report file to your message?

How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your post

(in reply to Pzrjager)

Post #: 4

RE: Cannot change system preferences - 7/4/2017 7:52:43 AM

Pzrjager

Posts: 27
Joined: 6/23/2017
Status: offline

Here's the DxDiag report file.

Attachment (1)

(in reply to VPaulus)

Post #: 5

RE: Cannot change system preferences - 7/4/2017 9:54:45 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

The issue is probably caused by your System DPI being set at 150%.
Try setting the User DPI to 100%. Check the guide below (OPTION ONE):
https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html

Setting the User DPI is not the same as setting the System DPI, but it might work.

(in reply to Pzrjager)

Post #: 6

RE: Cannot change system preferences - 7/5/2017 1:46:58 PM

Pzrjager

Posts: 27
Joined: 6/23/2017
Status: offline

That solutions works, thanks. I actually found someone had the same issue in a thread on this forum.

Is it possible to turn off smoke, i.e. when tanks are destroyed? For someone reason it kills my FPS. Turning off animations doesn't seem to change it.

(in reply to VPaulus)

Post #: 7

RE: Cannot change system preferences - 7/5/2017 9:31:04 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

I don't know a way to disable it. Have you tried lowering some of the graphic settings?

(in reply to Pzrjager)

Post #: 8

RE: Cannot change system preferences - 7/5/2017 11:04:26 PM

Pzrjager

Posts: 27
Joined: 6/23/2017
Status: offline

Yes. Is there a way to talk to the developer?

(in reply to VPaulus)

Post #: 9

RE: Cannot change system preferences - 7/6/2017 6:12:30 PM

ericbabe

Posts: 11927
Joined: 3/23/2005
Status: offline

Developer here. There is no way to turn off the animations inside the game, but one can modify the file Content/Particles/EmitterSettings.xml to turn down the amount of smoke. Edit this in a text editor and change the following tags:

<Smoke1Number>50</Smoke1Number>
<Smoke2Number>50</Smoke2Number>
<SmokeColumnNumber>200</SmokeColumnNumber>

You can try smaller values for these and see what works for you on your system.

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