Usernames in conflict: merging usernames to a single login

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Usernames in conflict: merging usernames to a single login

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Usernames in conflict: merging usernames to a single login - 9/28/2017 7:17:56 PM

Generalisimo

Posts: 36
Joined: 7/23/2004
Status: offline

A number of users were experiencing issues when logging in since we moved to the Unified Login System. This results from users having different accounts in different parts of the system. We tried to automatically merge these accounts but a number need to be manually resolved and we took a step further to solve this problem.

So now when you login on the Matrix Games site, if we detect you have used a different username in another part of the system, you will see a new form that will allow you to do one of these options:
1) merge your multiple usernames to one of your usernames (only possible if there is no conflict with another username in another part of the system) or
2) select a new username to merge everything to.
This will ensure you can login to all parts of our system with a single unified username.

If you suffer this problem (you have multiple usernames and you are not sure which one to use), it is very important that you merge to a single username to remove this problem completely.

Most users are fine and you will not need to do anything but we're hoping this will resolve any login issues for the small number affected. If you have any questions or problems please let us know.

< Message edited by Generalisimo -- 9/28/2017 8:21:14 PM >

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Fernando Turi
Slitherine IT Developer