Before posting about a crash bug

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All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> Before posting about a crash bug

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Before posting about a crash bug - 11/21/2017 5:33:48 PM

ralphtricky

Posts: 6685
Joined: 7/27/2003
From: Colorado Springs
Status: offline

It helps if you can provide either a save game where I can hit end turn, a description of exactly how to reproduce the problem or the CrashLog from Documents/My Games/The Operational Art of War IV.

Thanks,
Ralph

< Message edited by Tamas -- 11/24/2017 5:38:42 AM >

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Ralph Trickey
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Blog: http://operationalwarfare.com
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Post #: 1

RE: Before posting about a crash bug - 2/18/2018 4:02:53 AM

fastfrank

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline

can't figure out how to copy & paste save file into this reply....

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Post #: 2

RE: Before posting about a crash bug - 7/7/2018 2:53:51 PM

former sailor

Posts: 51
Joined: 8/18/2008
Status: offline

I have a crash log to send to you. Can you send me an email address so I can attach the file? Thanks, Pat

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Post #: 3

RE: Before posting about a crash bug - 7/7/2018 3:01:57 PM

larryfulkerson

Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline

quote:

ORIGINAL: former sailor

I have a crash log to send to you. Can you send me an email address so I can attach the file? Thanks, Pat

Yes, please send it to fulkersonlarry60(at)gmail(dot)com

thanks. I'll see that it get's to Ralph.

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Post #: 4

RE: Before posting about a crash bug - 7/8/2018 11:59:48 PM

former sailor

Posts: 51
Joined: 8/18/2008
Status: offline

Done. Thanks

(in reply to larryfulkerson)

Post #: 5

RE: Before posting about a crash bug - 1/10/2021 3:06:19 PM

JDJimbo

Posts: 2
Joined: 2/10/2019
Status: offline

I keep having a problem with games crashing without any set pattern, the scenario just crashes and goes back to the main screen. I have resorted to saving my games every 5 minutes but would like to know if there is a fix as it is annoying. I bought my PC about a year ago, plenty of memory and good graphics card. Any help would be appreciated.

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Post #: 6

RE: Before posting about a crash bug - 1/10/2021 5:16:25 PM

Lobster

Posts: 5104
Joined: 8/8/2013
From: Third rock from the Sun.
Status: offline

Several things you can try.
If it is installed on a drive that is not the default drive uninstall and install on the default drive.
Get the Steam key and try running it through Steam. Since some people have a hate on for Steam do this one last.

Go to the .exe file and try running compatibility tool. Just right click the .exe file and pick properties at the bottom. You will get a window with Compatibility as a tab:

Attachment (1)

< Message edited by Lobster -- 1/10/2021 5:17:45 PM >

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Post #: 7