Not receiving Liscence Key

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Not receiving Liscence Key

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> Not receiving Liscence Key

Page: [1]

Message

<< Older Topic Newer Topic >>

Not receiving Liscence Key - 11/24/2017 3:39:01 PM

majgentob

Posts: 14
Joined: 11/24/2017
Status: offline

Ordered the game via Slitherine but the licence key has not yet showed up in the registered email account. How long can this take?

Post #: 1

RE: Not receiving Liscence Key - 11/24/2017 3:41:47 PM

joey

Posts: 1408
Joined: 5/8/2004
From: Johnstown, PA
Status: offline

Mine was received in a few seconds. How long has it been?

(in reply to majgentob)

Post #: 2

RE: Not receiving Liscence Key - 11/24/2017 3:47:25 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

check you spam folder, as soon as you get the link to download, you should also have the serial number as well, as always if it hasn't come in a few hours, contact support at

http://www.matrixgames.com/support/

(in reply to joey)

Post #: 3

RE: Not receiving Liscence Key - 11/24/2017 3:52:26 PM

majgentob

Posts: 14
Joined: 11/24/2017
Status: offline

about an hour

(in reply to joey)

Post #: 4

RE: Not receiving Liscence Key - 11/24/2017 3:59:12 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

welcome to the forum btw, and no it should be quicker than that normally, have you received any mail at all?

leave it another hour then try support and open up a support ticket, name and order number, email signed up to etc as it will all be needed as proof of purchase etc

(in reply to majgentob)

Post #: 5