[RESOLVED] Black Gold Blitz Download error

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[RESOLVED] Black Gold Blitz Download error

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED] Black Gold Blitz Download error

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[RESOLVED] Black Gold Blitz Download error - 12/11/2017 2:51:41 PM

Raikkonen

Posts: 117
Joined: 11/27/2010
Status: offline

Just bought Black Gold Blitz. When I try to download, I get an error message that it's infected with Win32:PUP-gen [PUP] from AVG. I didn't get this message from previous Command Live! downloads. Has this happened to anyone else? I could just disable AVG and download, but wanted to check first.

< Message edited by Dimitris -- 12/22/2017 6:23:22 AM >

Post #: 1

RE: Black Gold Blitz Download error - 12/12/2017 10:36:52 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Our software is thoroughly checked before we distribute it to our customers. Unfortunately you're being a victim of a false positive from your Anti-virus system. A false positive occurs when the Anti-virus software mistakenly flags an innocent file as being infected.
I suggest you to disable your anti-virus system during the download and the installation of the game.

(in reply to Raikkonen)

Post #: 2

RE: Black Gold Blitz Download error - 12/21/2017 7:24:22 AM

Dimitris

Posts: 13282
Joined: 7/31/2005
Status: offline

Has this been resolved ?

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(in reply to VPaulus)

Post #: 3

RE: Black Gold Blitz Download error - 12/21/2017 4:11:59 PM

Raikkonen

Posts: 117
Joined: 11/27/2010
Status: offline

Yes - originally I clicked the download link, which was an executable. That triggered the anti virus. I found a link, I think in the list of my account, that downloaded as a ZIP file, which didn't trigger the anti virus. Problem solved!

(in reply to Dimitris)

Post #: 4