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All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> 2 (?) in one save Page: [1]
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2 (?) in one save - 5/24/2018 5:22:31 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		having a repeatable problem in TOAW IV Cobra France. Map goes to black during every combat; more significant is that game vanishes in round 2 of the German (AI) turn. Tried increasing the delay in player options for movement & combat by 10x, maps seemed to only blacken while moving to new center, game did not blow up on round 2 for the Germans, instead lasted to round 8. Have zipped dx diag, crash file and save file but cannot figure out how to attach files to email.

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RE: 2 (?) in one save - 5/25/2018 1:52:22 AM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline 		Zip the file up and then attach it via the "click here to upload" found
in the lower left of the "reply to message" dialog that you use to post
things.




Attachment (1)

< Message edited by larryfulkerson -- 5/25/2018 1:56:12 AM >

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If we're all created in the image of god then why aren't we all invisible?

(in reply to fastfrank)
Post #: 2
RE: 2 (?) in one save - 5/25/2018 2:46:43 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		only 1 file per msg

Attachment (1)

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(in reply to larryfulkerson)
Post #: 3
RE: 2 (?) in one save - 5/25/2018 2:48:17 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		2nd

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(in reply to fastfrank)
Post #: 4
RE: 2 (?) in one save - 5/25/2018 2:52:26 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		game is last round of turn 13, AI playing Germans. Just order completing combats and ack German turn. Thx

(in reply to fastfrank)
Post #: 5
RE: 2 (?) in one save - 5/25/2018 2:55:05 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		trying again

Attachment (1)

(in reply to fastfrank)
Post #: 6
RE: 2 (?) in one save - 5/25/2018 2:56:24 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		hopefully....

Attachment (1)

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(in reply to fastfrank)
Post #: 7
RE: 2 (?) in one save - 5/25/2018 3:00:25 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		pls advise if you did not get crashlog, save file and dxdiag file. Don't know how anything could seem so hard until someone shows the secret key. Thx

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Post #: 8
RE: 2 (?) in one save - 6/3/2018 5:43:24 AM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline 		I'm crestfallen......my explaination failed completely.

_____________________________

If we're all created in the image of god then why aren't we all invisible?

(in reply to fastfrank)
Post #: 9
RE: 2 (?) in one save - 6/3/2018 6:00:11 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		au contraire, you gave me enough to experiment with the remaining details. While I wait for tech support to solve, I've been experimenting (grasping at straws without any sound rationale) to try to find a workaround. Just increased delay for movement & combat displays by a factor of 100. German turn ran to completion. Side effect was I was falling asleep watching everything move at speed of molasses in Winter. This does suggest a timing issue is causing Win10 to kill TOAW IV....

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(in reply to larryfulkerson)
Post #: 10
RE: 2 (?) in one save - 6/3/2018 6:04:09 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		Amend that. A timing issue might be causing TOAAW IV to vanish during execution.

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Post #: 11
RE: 2 (?) in one save - 6/3/2018 6:14:32 AM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline
quote:

ORIGINAL: fastfrank
Amend that. A timing issue might be causing TOAAW IV to vanish during execution.

I would be inclined to report that as a bug to the tech support section. They
might be able to help you with that. I'm a newbie when it comes to today's
computers. Ask me something about a mainframe though. I was doing mainframe
stuff way back when it first came out. The budget was so low that they couldn't
afford the characters for the decimal digits for '1' and '0', but since we had
to pay for the 'L' and 'O' keys anyway they thought it might be okay to use the
lowercase 'l' for the number one and the Cap 'O' for the number zero. It was
working out for about six months before they finally capitulated and bought us
some proper digits. I had to go through the program code converting from 'o'
( lower case 'O' ) to '0' and so on. Then a US agency with three initials
offered to hire me and the rest is history. But I digress.

< Message edited by larryfulkerson -- 6/3/2018 10:29:05 AM >

_____________________________

If we're all created in the image of god then why aren't we all invisible?

(in reply to fastfrank)
Post #: 12
RE: 2 (?) in one save - 6/3/2018 6:33:43 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		So how do I send this to tech support? I was assuming they scan this forum page continually....

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(in reply to larryfulkerson)
Post #: 13
RE: 2 (?) in one save - 6/3/2018 10:33:43 AM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline
quote:

ORIGINAL: fastfrank

So how do I send this to tech support? I was assuming they scan this forum page continually....

I would open an entirely new thread in the tech support section and just report what happened
and mention that you are running WIN10. I've seen posts about WIN10 but I don't remember
what the problem was or what fixed it.

_____________________________

If we're all created in the image of god then why aren't we all invisible?

(in reply to fastfrank)
Post #: 14
RE: 2 (?) in one save - 6/4/2018 1:02:38 PM   
hingram


Posts: 129
Joined: 2/6/2002
From: SW Virginia
Status: offline 		The Windows version is probably irrelevant. I am running under Windows 10 on 2 separate machines without a problem.
When you installed the game, did you accept the defaults? Are you running as an Administrator on the machine and did you install the game under that same userid? Have you installed the patch?

< Message edited by hingram -- 6/4/2018 1:04:52 PM >

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Hank

If you aren't part of the solution, there is good money to be made prolonging the problem.

(in reply to larryfulkerson)
Post #: 15
RE: 2 (?) in one save - 6/5/2018 4:30:34 AM   
fastfrank

 

Posts: 81
Joined: 5/19/2016
From: Puget Sound, Wash, US
Status: offline 		To your very valid questions, I accepted all defaults, Installed and running as admin, yes patch installed as admin.
Win 10 probably not the issue, used compatibility wizard to try Win8, Win7, and WinXP still same crash in German turn

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(in reply to hingram)
Post #: 16
RE: 2 (?) in one save - 6/5/2018 12:38:31 PM   
hingram


Posts: 129
Joined: 2/6/2002
From: SW Virginia
Status: offline 		Have you tried re-installing the game? I had to do that on one of my machines when it just refused to run.

_____________________________

Hank

If you aren't part of the solution, there is good money to be made prolonging the problem.

(in reply to fastfrank)
Post #: 17
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