[RESOLVED] Suddenly unable to load

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED] Suddenly unable to load

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[RESOLVED] Suddenly unable to load - 10/28/2018 5:28:01 PM

DanielGBallard

Posts: 3
Joined: 4/25/2016
Status: offline

After the latest update, started experiencing freezes, first time in years. Did a full uninstall, clean new shiny install. Getting an exception error, won't load.

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< Message edited by Dimitris -- 11/4/2018 8:13:32 AM >

Post #: 1

RE: Suddenly unable to load - 10/28/2018 5:30:54 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

uninstall, wipe folder and make sure it's fully gone, then reboot steam after following this order

then reboot your pc, and when steam starts, install again, make sure there is no folder saved in your doc's, yes you loose saves but get a fully clean install with no left overs to conflict etc

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< Message edited by zakblood -- 10/28/2018 5:33:00 PM >

(in reply to DanielGBallard)

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RE: Suddenly unable to load - 10/28/2018 5:34:55 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

and it works fine on the latest windows 10 version for me, on a clean install

Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

as always, first port of call, the tech support forums, as they can help more than anyone, as they know the game more than anyone tbh

http://www.matrixgames.com/forums/tt.asp?forumid=1279

good luck

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< Message edited by zakblood -- 10/28/2018 5:37:17 PM >

(in reply to zakblood)

Post #: 3

RE: Suddenly unable to load - 10/28/2018 5:41:10 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

how to make sure other stuff is working right?

goto game folder and re install all of the files the game needs, no matter how many times you have it installed, it doesn't hurt to check

_CommonRedist is the folder name, it has 3 folders inside, each will be needed for the game to run correctly, without them, game gives errors, so first port of call is to reinstall these, as it only repairs and does a over write, so you won't have more than one copy etc

the more games you install, the more you will have, and all are needed, as each game users a different version, so latest doesn't include all of the others either.

other things to check, Anti Virus logs, just in case it's updated and if a none game friendly one, has stopped a file or is holding it.

last but not least, windows updated? yes sometimes windows updates and stops of alters something a game needs, where as a fresh install of all the pre requites and the game fixes it.

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< Message edited by zakblood -- 10/28/2018 5:45:11 PM >

(in reply to zakblood)

Post #: 4

RE: Suddenly unable to load - 10/29/2018 11:59:08 AM

Dimitris

Posts: 13282
Joined: 7/31/2005
Status: offline

Has this been resolved ?

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