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Launcher error - 10/12/2019 7:57:20 AM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		Seems that I'm having the same problem as a few other people; when I press 'launch', the menu screen just reappears. I've attached the dxdiag file to this post, and would appreciate any help that can be given!
Post #: 1
RE: Launcher error - 10/12/2019 11:49:00 AM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		Do the other buttons in the launcher work? What is your anti-virus software? Can you reinstall the game?


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Post #: 2
RE: Launcher error - 10/12/2019 1:16:12 PM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		I can view the manual and patch notes. I can't change the settings or launch the game. The updater to version 1.042 does not work (and I cannot download from the Matrix Games website, either). I have Norton anti-virus. I can uninstall OK, and I've tried doing that and reinstalling but no luck.

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Post #: 3
RE: Launcher error - 10/12/2019 2:02:08 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		So you have tried to run the version 1.000 without any updates? I just want to be sure that this is not related to the latest patch.

When it comes to downloading the update, try to clear your browser cookies for the site.


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Post #: 4
RE: Launcher error - 10/12/2019 2:04:33 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		Does the game start if you go to the installation folder and run ArmoredBrigade.exe?


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Post #: 5
RE: Launcher error - 10/13/2019 6:25:39 AM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		I've only tried launching the 1.000 version so far, and haven't had any luck with downloading the patch. I also tried running the .exe file but still nothing - it didn't seem to do anything at all.

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Post #: 6
RE: Launcher error - 10/14/2019 12:22:05 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		I don't see your DxDiag file.


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Post #: 7
RE: Launcher error - 10/14/2019 1:23:35 PM   
DoubleDeuce


Posts: 1247
Joined: 6/23/2000
From: Crossville, TN
Status: offline 		Norton's AV is pretty bad about interfering with some program installations (one of the main reasons I switched to McAfee years ago). If you haven't tried already, I would uninstall the Armored Brigade copy you have now, temporarily disable Norton's and then try re-installing.

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Post #: 8
RE: Launcher error - 10/14/2019 1:40:18 PM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		Dxdiag file

Attachment (1)

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Post #: 9
RE: Launcher error - 10/14/2019 6:30:46 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		On Discord I had a chat with a person who had a very similar issue, nothing happening when the .exe is run. The problem is that if I can't debug the crash I can't trace the exact spot where it occurs in the code. What is common in the DxDiag reports is that the other person had the Intel(R) HD Graphics 630 display card, and you have Intel(R) HD Graphics 530. Over the years I've learned that the integrated Intel graphics cards have issues.

Here's one case with Mobile Intel(R) 4 Series Express Chipset Family: https://www.matrixgames.com/forums/tm.asp?m=4596660

The only thing I can recommend is updating the video card drivers. It would be interesting to debug this and see where it crashes, but without the hardware I'm unable to do it.


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Post #: 10
RE: Launcher error - 10/14/2019 6:43:10 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Sounds like they are not getting into the starting splash screen animations. That could be a missing codex issue. Is there a way to rename/delete those animations and see if the game starts?

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Post #: 11
RE: Launcher error - 10/14/2019 7:01:17 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline
quote:

ORIGINAL: CapnDarwin

Sounds like they are not getting into the starting splash screen animations. That could be a missing codex issue. Is there a way to rename/delete those animations and see if the game starts?


The splash screen doesn't have animations, just a few .png's. I believe their system fails to create the settings window where you select the window size etc.


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Post #: 12
RE: Launcher error - 10/14/2019 11:51:23 PM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		I would like to play this, but the technical issues are beyond me and I don't think I will be able to get this working. How can I go about getting a refund for this?

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Post #: 13
RE: Launcher error - 10/15/2019 9:22:54 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Please do the following:

1. Download the last Nvidia drivers.
https://www.nvidia.com/Download/driverResults.aspx/152009/en-us

2. When updating the drivers, please tick the "Perform a clean installation" box.

3. Set the Nvidia GPU as the preferred graphic processor for the game. You can do this via the Nvidia Control Panel. Check the link below for on how to do this:
http://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

Run the game and check if the issue persists.

(in reply to andyana)
Post #: 14
RE: Launcher error - 10/15/2019 1:00:34 PM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		Thanks, I will try this tomorrow when I get a moment.

(in reply to VPaulus)
Post #: 15
RE: Launcher error - 10/16/2019 11:12:37 PM   
andyana

 

Posts: 7
Joined: 10/12/2019
Status: offline 		Brilliant, that did the trick. Many thanks! Now I just need to learn to play well...

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Post #: 16
RE: Launcher error - 4/17/2020 12:32:22 PM   
RenegadeResolute

 

Posts: 3
Joined: 5/25/2018
Status: offline 		I am having the same issue, but the Nvidia download isn't compatible with my system for some reason. I have an Intel(R) HD Graphics 630 display card chip as well. Is there an alternate way to update?

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Post #: 17
RE: Launcher error - 4/19/2020 12:06:46 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline
quote:

ORIGINAL: RenegadeResolute

I am having the same issue, but the Nvidia download isn't compatible with my system for some reason. I have an Intel(R) HD Graphics 630 display card chip as well. Is there an alternate way to update?


Is the Intel integrated graphics the only video card on your system? Have you tried to update its own drivers?


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Post #: 18
RE: Launcher error - 5/28/2020 8:59:40 AM   
MirabelleBenou

 

Posts: 310
Joined: 4/3/2010
Status: offline
quote:

ORIGINAL: RenegadeResolute

I am having the same issue, but the Nvidia download isn't compatible with my system for some reason. I have an Intel(R) HD Graphics 630 display card chip as well. Is there an alternate way to update?


Hello !
Maybe a late reply, but with Intel Graphics, you have to apply this "fix" :
https://www.matrixgames.com/forums/tm.asp?m=4641057&mpage=2&key=�

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Post #: 19
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