Bug - GAme hangs

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Bug - GAme hangs

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All Forums >> [New Releases from Matrix Games] >> WarPlan >> War Plan: Tech Support >> Bug - GAme hangs

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Bug - GAme hangs - 11/1/2019 2:10:56 PM

E Quigley

Posts: 7
Joined: 1/6/2018
Status: offline

Playing a 1939 game as Axis vs AI and reached 1943 having taken all the USSR cities and resources. There are no USSR units left on the map.

On finishing the turn, the AI starts the Allied turn with the USSR, deploys partisans and then hangs up indefinitely.

Map still scrolls and music plays but no further activity.

Tried different resolutions and windowed mode - nothing works. Have to close the rogram in windows task manager.

Post #: 1

RE: Bug - GAme hangs - 11/1/2019 2:36:28 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

welcome to the forum, sorry about the issue, can you pm me the report, as a newer member you won't be able to attach thanks, and i'll comment on what i find, ty

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum.

installing the game and running the game as admin is recommended plus using the latest version

< Message edited by zakblood -- 11/1/2019 2:41:50 PM >

(in reply to E Quigley)

Post #: 2

RE: Bug - GAme hangs - 11/1/2019 3:19:26 PM

AlvaroSousa

Posts: 9927
Joined: 7/29/2013
Status: offline

This is a game issue zakblood.

C:\Users\"Your user name"\AppData\LocalLow\Kraken Studios\WarPlan\output_log.txt

if you can post this text here so I can look at the in game errors.

Possible close out the game and redo the last turn so the error happens and records.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to zakblood)

Post #: 3

RE: Bug - GAme hangs - 11/1/2019 3:24:11 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

ok no problem, with new users, they may not be able to post, as they are restricted by the new user spam rule, so can't post / attach for so many days after they have been here for 2 weeks and 10 posts etc, unless added to the trusted list etc

so a PM or private message sent to you may help more tbh

(in reply to AlvaroSousa)

Post #: 4

RE: Bug - GAme hangs - 11/2/2019 6:53:26 AM

E Quigley

Posts: 7
Joined: 1/6/2018
Status: offline

Attached is the DXDIAG output

Attachment (1)

(in reply to zakblood)

Post #: 5

RE: Bug - GAme hangs - 11/2/2019 7:10:16 AM

E Quigley

Posts: 7
Joined: 1/6/2018
Status: offline

Attached is the log file

Attachment (1)

(in reply to E Quigley)

Post #: 6

RE: Bug - GAme hangs - 11/2/2019 7:31:58 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)

Card name: Intel(R) HD Graphics 630
Display Memory: 8246 MB
Dedicated Memory: 128 MB
Shared Memory: 8118 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Id: SHP1453
Native Mode: 1920 x 1080(p) (59.934Hz)

Driver Date/Size: 4/20/2017 driver 2 years out of date

Card name: NVIDIA GeForce GTX 1050
Display Memory: 12139 MB
Dedicated Memory: 4021 MB
Shared Memory: 8118 MB

Driver Date/Size: 7/23/2019

so as long as the game is using the dedicated VGA, which i'd guess it's not, it should be fine, but isn't so the developer will answer the game error logs etc

https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

< Message edited by zakblood -- 11/2/2019 7:32:40 AM >

(in reply to E Quigley)

Post #: 7

RE: Bug - GAme hangs - 11/2/2019 7:33:51 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

as log says it's using the correct one, its as the developer has mentioned above, so await his reply

quote:

Initialize engine version: 2017.4.27f1 (0c4b856e4c6e)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1050 (ID=0x1c8d)
Vendor: NVIDIA
VRAM: 4021 MB
Driver: 26.21.14.3170
Begin MonoManager ReloadAssembly
- Completed reload, in 0.919 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 1.408700 ms
Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.441300 ms

Unloading 20 unused Assets to reduce memory usage. Loaded Objects now: 1199.
Total: 34.219300 ms (FindLiveObjects: 0.203900 ms CreateObjectMapping: 0.023100 ms MarkObjects: 32.448900 ms DeleteObjects: 1.542700 ms)

IndexOutOfRangeException: Array index is out of range.
at Hex.AStarProductionLandSea (Int32 startX, Int32 startY, Int32 endX, Int32 endY) [0x00000] in <filename unknown>:0
at GameCycle.ProductionCalc (Int32 moveOrder) [0x00000] in <filename unknown>:0
at GameCycle.TurnCalculator () [0x00000] in <filename unknown>:0
at GameMenu.EventTurnProcess () [0x00000] in <filename unknown>:0
at GameMenu.OnGUI () [0x00000] in <filename unknown>:0

(Filename: Line: -1)