Cant get updates

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All Forums >> [New Releases from Matrix Games] >> WarPlan >> War Plan: Tech Support >> Cant get updates

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Cant get updates - 12/16/2019 7:43:04 PM

murdock762

Posts: 41
Joined: 12/9/2019
Status: offline

When I try and check for updates under the start menu I get

Unable to download file
An error occured while trying to open an FTP file.

If I try and download the file directly from the link on matrixgames I get

Windows cannot access the specific device
Path or file you may not have the appropriate permission to access item

My antivirus (AVG) is give me all these pop up messages even though your application (warplan) has been added to the approved list. I already did a reset

Post #: 1

RE: Cant get updates - 12/16/2019 8:23:50 PM

FelixCulpa

Posts: 110
Joined: 8/17/2015
Status: offline

This is SOP for Matrix. Fortunately a link has been provided in the forum - Update 1.00.04

(in reply to murdock762)

Post #: 2

RE: Cant get updates - 12/16/2019 9:10:32 PM

murdock762

Posts: 41
Joined: 12/9/2019
Status: offline

No I get the error message trying to unzip the file.

Im sure it is my antivirus that is block this, but even when I say trust this file it still is give me the same error message.

Not trying to cause trouble, but why in the world doesnt Matrix offer games on steam like everyone else, never have issues with updates on that site

(in reply to FelixCulpa)

Post #: 3

RE: Cant get updates - 12/16/2019 9:44:41 PM

murdock762

Posts: 41
Joined: 12/9/2019
Status: offline

OK was able to upgrade to 1/00/04

I had to go into my antivirus settings and specifically exempt this file in order to make it run

Hopefully this help someone else.

And I dont recommend AVG to anyone who is looking for anti-virus software, is other issues and they try and upsell after you make initial purchase

(in reply to murdock762)

Post #: 4