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Can't purchase from Matrix Store - 6/13/2020 12:42:16 PM

KPACHblN

Posts: 7
Joined: 8/21/2017
From: Berlin
Status: offline

Tried everything already. Wrote to all possible supports.

Showing the following message while purchasing:

The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details..

Any idea what to do? Anywhere else I can get it?

Post #: 1

RE: Can't purchase from Matrix Store - 6/13/2020 1:39:29 PM

Frostwave

Posts: 109
Joined: 3/25/2013
From: Canada
Status: offline

https://www.matrixgames.com/forums/tm.asp?m=4392392

Looks like contacting bluesnap is the solution also make you are not running any Vpn's when making purchase

< Message edited by Frostwave -- 6/13/2020 1:44:20 PM >

(in reply to KPACHblN)

Post #: 2

RE: Can't purchase from Matrix Store - 6/13/2020 1:46:54 PM

KPACHblN

Posts: 7
Joined: 8/21/2017
From: Berlin
Status: offline

I have no vpn's..

And Bluesnap is not answering.

Also I'm not using PayPal.

(in reply to Frostwave)

Post #: 3

RE: Can't purchase from Matrix Store - 6/13/2020 2:10:33 PM

gatsby

Posts: 9
Joined: 5/10/2007
Status: offline

I never answer these kind of questions. Its such a hassle to login and do that captcha LOL

But this game is so good that I have to help its sales...

So I had this with every credit card I used. I have bought a number of games here so I was a bit flummoxed.

Blue snap...directed me back to Matrix who didn't immediately respond and as a guy who wants my games NOW did I say RIGHT THE F*** NOW...so I tried something else.. like a good beta tester...LOL

Use pay pal...seriously... I activated my old pay pal account and it worked. Matrix did get back to me the next and said they had rectified it but by then I was deep into he weeds of LIS points and traffic signals...Hope this helps..do whatever you have to and get this game...

(in reply to KPACHblN)

Post #: 4

RE: Can't purchase from Matrix Store - 6/13/2020 2:48:18 PM

KPACHblN

Posts: 7
Joined: 8/21/2017
From: Berlin
Status: offline

Thank you for your answer gatsby. I want to have Shadow Empires, as well.

But, sadly, I will not be using PayPay. I have a credit card and there is an option to pay with it.

If they don't want me paying, I won't.) And will wait for Steam release. Maybe get it there..

(in reply to gatsby)

Post #: 5

RE: Can't purchase from Matrix Store - 6/13/2020 2:51:19 PM

AttuWatcher

Posts: 489
Joined: 6/25/2009
From: Hex 181, 36
Status: offline

Matrix really needs to "have a little chat" with Bluesnap.

_____________________________

(in reply to KPACHblN)

Post #: 6

RE: Can't purchase from Matrix Store - 6/13/2020 3:24:50 PM

KPACHblN

Posts: 7
Joined: 8/21/2017
From: Berlin
Status: offline

quote:

ORIGINAL: AttuWatcher

Matrix really needs to "have a little chat" with Bluesnap.

For sure.)

(in reply to AttuWatcher)

Post #: 7

RE: Can't purchase from Matrix Store - 6/13/2020 4:17:43 PM

KPACHblN

Posts: 7
Joined: 8/21/2017
From: Berlin
Status: offline

quote:

ORIGINAL: KPACHblN

Thank you for your answer gatsby. I want to have Shadow Empires, as well.

But, sadly, I will not be using PayPay. I have a credit card and there is an option to pay with it.

If they don't want me paying, I won't.) And will wait for Steam release. Maybe get it there..

..Or if anyone has PayPal and is willing to gift it to me. Please pm. Will refund EUR 50.

(in reply to KPACHblN)

Post #: 8

RE: Can't purchase from Matrix Store - 6/13/2020 4:28:31 PM

76mm

Posts: 4688
Joined: 5/2/2004
From: Washington, DC
Status: offline

I have no idea why Matrix still uses BlueSnap, which for years has retained customers' credit card info even when asked not to do so. I exclusively use PayPal now when buying Matrix games.

(in reply to KPACHblN)

Post #: 9

RE: Can't purchase from Matrix Store - 6/13/2020 5:38:40 PM

KPACHblN

Posts: 7
Joined: 8/21/2017
From: Berlin
Status: offline

It worked. But PayPal was the answer, indeed. Had to ask a friend, though. His cc didn't work either by the way.

Please Matrix Games, terminate your contract with BlueSnap!

Have a good time in Shadow Empire to all! Thanks for the help!

(in reply to 76mm)

Post #: 10

RE: Can't purchase from Matrix Store - 6/13/2020 6:11:00 PM

Frostwave

Posts: 109
Joined: 3/25/2013
From: Canada
Status: offline

Happy to hear you got it worked out; now prepare to resist playing just one more turn.

(in reply to KPACHblN)

Post #: 11

RE: Can't purchase from Matrix Store - 6/13/2020 7:33:35 PM

76mm

Posts: 4688
Joined: 5/2/2004
From: Washington, DC
Status: offline

quote:

ORIGINAL: KPACHblN
It worked. But PayPal was the answer, indeed. Had to ask a friend, though. His cc didn't work either by the way.

In the past, when I tried using a credit card with BlueSnap it would not work unless I clicked the button to have BlueSnap save my credit card info. Other times, I was able to order without clicking to save my info, but BlueSnap saved it anyway. It seems that BlueSnap really, really wants to save your credit card info.

I've complained about this to Matrix many times over several years, nothing has changed, I guess BlueSnap is owned by a relative or something.

(in reply to KPACHblN)

Post #: 12