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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Can't run the game Page: [1]
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Can't run the game - 3/25/2021 4:44:12 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		When clicking PLAY in Launcher nothing happens. Attached DxDiag File

Attachment (1)

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Post #: 1
RE: Can't run the game - 3/25/2021 4:57:40 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		1. Did you also allow DirectX 9 to install during the installation?

2. Please try the below:

Just to check, can you please try this:

Windows Media Player in Windows 10

To proceed with this method, right-click Start, select ‘Control Panel’ > ‘Programs’ > ‘Programs & Features’ and then click on ‘Turn Windows Features On or Off’.

Apps and Features. Click “Turn Windows features on or off”. Expand Media Features and check the box marked against ‘Windows Media Player’ and click OK.

3. Please also try going to your installation folder and double-clicking on the WarInTheEast2 application file directly (bypassing the game menu on the desktop shortcut) to see if that makes any difference.






Attachment (1)

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Meroka37)
Post #: 2
RE: Can't run the game - 3/25/2021 5:02:05 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		Erik, tried everything you mention, game doesn't run and nothing in Task Manager. DX9 and NET was installed during WitE2 installation. Also check that Windows Media Player ON without any change.

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Post #: 3
RE: Can't run the game - 3/25/2021 5:35:44 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please try this:

https://www.matrixgames.com/forums/tm.asp?m=4987629

As a test, please try re-naming the "Video" sub-folder to "_Video". It's inside the "Dat" sub-folder of your installation, then try launching the game again.

Also, please try right clicking on the WarintheEast2 application in your installation folder, then choose "Run as Administrator" and let us know if that makes any difference.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Meroka37)
Post #: 4
RE: Can't run the game - 3/25/2021 5:46:16 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		It is running as administrator, the PPP configuration was as suggested, and renaming vid folder to _vid still not working for me

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(in reply to Erik Rutins)
Post #: 5
RE: Can't run the game - 3/25/2021 5:49:02 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I'm seeing that you have both a dedicated GPU and an integrated GPU. Is it possible for you to check in your device settings and/or BIOS to make sure the integrated GPU is disabled?

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 6
RE: Can't run the game - 3/25/2021 6:40:17 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		Done, no luck

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'Better honor without ships, than ships without honor"

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Post #: 7
RE: Can't run the game - 3/25/2021 6:45:17 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848


Please note that we have confirmed that the Nahimic Audio Software from MSI is conflicting with War in the East 2. Try disabling that first if you have it installed.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Meroka37)
Post #: 8
RE: Can't run the game - 3/25/2021 7:53:00 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		No way, I'm uninstalling the game and will try to install again

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'Better honor without ships, than ships without honor"

(in reply to Erik Rutins)
Post #: 9
RE: Can't run the game - 3/25/2021 7:58:05 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Meroka37
No way, I'm uninstalling the game and will try to install again


Just to be clear, did you try the above and it didn't work or you are unwilling to try it and are uninstalling/reinstalling instead?

If you uninstall/reinstall, please also try this before you reinstall:

1. Delete the installer you downloaded.
2. Redownload a new one from the Members Area / My Page


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Meroka37)
Post #: 10
RE: Can't run the game - 3/25/2021 8:03:35 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		I tried all above and it didn't work.

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'Better honor without ships, than ships without honor"

(in reply to Erik Rutins)
Post #: 11
RE: Can't run the game - 3/25/2021 8:08:45 PM   
geforth


Posts: 115
Joined: 6/5/2020
From: Germany
Status: offline 		1.press windows key+R to open Run program.
2.type msconfig then enter
3.select 'selective startup'
4.go to services tab and check the box labeled 'hide all Microsoft services'
5.scroll to the 'NVIDIA corperation' and uncheck the 'NVIDIA localsytem selector' box
6.click 'apply' and 'okay' then when prompted, click the restart button and that may solve your problem.

source: https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/games-wont-launch-and-run-in-background/8acbdced-d266-4572-a3ad-a15fcc6e7de7

Maybe it works, give it a try. :)

(in reply to Meroka37)
Post #: 12
RE: Can't run the game - 3/25/2021 8:36:56 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		Don't work for me. I give up for today...

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'Better honor without ships, than ships without honor"

(in reply to geforth)
Post #: 13
RE: Can't run the game - 3/25/2021 8:41:39 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		1. Have you tried temporarily disabling any anti-virus/security software? I assume that would have been covered above, but just in case it's somehow intercepting the game. We've seen some truly weird issues due to this type of software in the past.

2. If you check your Windows Event Viewer, is anything relating to WITE2 listed in the Application logs? If you're not sure how to do this:

Step 1. Type Event Viewer in the Windows 10 search box. Then right click the best match Event Viewer and choose Run as Administrator.
Step 2. Click on Windows Logs, then Application and look for red exclamation point icon error logs that reference the WarintheEast2.exe application.
Step 3. If you find any, please post the info in the details here.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Meroka37)
Post #: 14
RE: Can't run the game - 3/25/2021 10:21:19 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Can you check if you got a crash dump file name WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps ?

If you find one, please zip and attach it to the forum message. Thanks.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Meroka37)
Post #: 15
RE: Can't run the game - 3/26/2021 6:27:17 AM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		I've found an event error each time I try to start WitE2, attached the screenshots

Attachment (1)

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'Better honor without ships, than ships without honor"

(in reply to Erik Rutins)
Post #: 16
RE: Can't run the game - 3/26/2021 6:27:44 AM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		No files found.

_____________________________

'Better honor without ships, than ships without honor"

(in reply to Helpless)
Post #: 17
RE: Can't run the game - 3/26/2021 6:56:07 AM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Can you try attached exe in this thread - https://www.matrixgames.com/forums/tm.asp?m=4987692



_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Meroka37)
Post #: 18
RE: Can't run the game - 3/26/2021 7:00:08 AM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		Yes, it works now!, by the way I have installed War in the East again in my computer and I have the same problem as with WitE2, same error in Event Viewer.

_____________________________

'Better honor without ships, than ships without honor"

(in reply to Helpless)
Post #: 19
RE: Can't run the game - 3/26/2021 7:04:51 AM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Great! You may use provided exe. It should be safe to use it till we provide official version soon.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Meroka37)
Post #: 20
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