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[Need Matrix Support] How do you change a PBEM game status from inactive back to active?

 
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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> [Need Matrix Support] How do you change a PBEM game status from inactive back to active? Page: [1]
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[Need Matrix Support] How do you change a PBEM game sta... - 8/31/2021 12:09:30 AM   
Soviet_Union

 

Posts: 17
Joined: 6/20/2017
Status: offline 		"Dear Soviet_Union,

Your multiplayer game of Gary Grigsby's War in the East 2 called 1941 Campaign is now complete. Thanks for playing and we hope you enjoyed it.

Regards,
The Slitherine Team"

Is there a way to make the game active again? My friend just took a bit of a break.



< Message edited by Soviet_Union -- 9/2/2021 5:47:47 AM >
Post #: 1
RE: [Need Matrix Support] How do you change a PBEM game... - 9/7/2021 10:07:25 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		I will email Matrix and ask. I see you have a game against Numbers that was abandoned in August after 30 days of inaction. It appears 30 days is the cutoff for when games are marked abandoned. In a case like this, you should open a support ticket with Matrix Games if you're not getting an answer on the forum. I'm interested in hearing the answer myself so I will email them.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Soviet_Union)
Post #: 2
RE: [Need Matrix Support] How do you change a PBEM game... - 9/8/2021 3:01:50 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Unfortunately the person that knows the answer to this at Matrix is out of the office for the next two weeks. So we may not have an answer for this for a few weeks. Will let you know once we find out if we can reactivate the game.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Joel Billings)
Post #: 3
RE: [Need Matrix Support] How do you change a PBEM game... - 9/12/2021 2:28:01 AM   
Soviet_Union

 

Posts: 17
Joined: 6/20/2017
Status: offline 		Awesome, let me know what he says once he comes back.

(in reply to Joel Billings)
Post #: 4
RE: [Need Matrix Support] How do you change a PBEM game... - 9/21/2021 6:28:15 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		The info for your game has been given to the right person who is now back in the office. Hopefully you're game will be reactivated within a day or two.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Soviet_Union)
Post #: 5
RE: [Need Matrix Support] How do you change a PBEM game... - 9/22/2021 2:48:55 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Your game has been reinstated. Please download it and save off and let us know that it's working for you again. Thanks.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Joel Billings)
Post #: 6
RE: [Need Matrix Support] How do you change a PBEM game... - 9/23/2021 3:23:27 PM   
Soviet_Union

 

Posts: 17
Joined: 6/20/2017
Status: offline 		Yup seemed to have worked. Thanks. Is there a way to turn off that auto inactive after a month system?

(in reply to Joel Billings)
Post #: 7
RE: [Need Matrix Support] How do you change a PBEM game... - 9/23/2021 8:44:01 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		No, however Matrix has increased the time to 6 weeks before a game goes inactive.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Soviet_Union)
Post #: 8
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