Error - Shopping Cart

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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Ardennes Offensive >> Tech Support >> Error - Shopping Cart

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Error - Shopping Cart - 11/18/2021 10:08:33 PM

PzKw43

Posts: 34
Joined: 8/21/2010
Status: offline

Checkout would not process a Credit Card payment.

< Message edited by PzKw43 -- 11/18/2021 10:23:37 PM >

Post #: 1

RE: Error - Shopping Cart - 11/18/2021 10:22:29 PM

PzKw43

Posts: 34
Joined: 8/21/2010
Status: offline

Checkout did accept PayPal.

< Message edited by PzKw43 -- 11/18/2021 10:24:14 PM >

(in reply to PzKw43)

Post #: 2

RE: Error - Shopping Cart - 11/18/2021 10:32:33 PM

jedwardpita

Posts: 68
Joined: 1/19/2021
Status: offline

I have had that happen once. I had to verify with the new CC company that the purchase was legit.

(in reply to PzKw43)

Post #: 3

RE: Error - Shopping Cart - 11/19/2021 11:22:02 AM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

This happened to me last night.
In the end the purchase went through. But twice and didn�t recognise on matrix store. I had only the confirmation emails, so had to register the games manually. I had it happen a few months ago too. It does appear to be on their end. Last time it was.
But I�m still waiting on supports reply about it charging me twice.

(in reply to jedwardpita)

Post #: 4

RE: Error - Shopping Cart - 11/20/2021 2:28:49 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

If you are having any issues still, please contact support@matrixgames.com with your order info and they will help you resolve those issues.

_____________________________

Erik Rutins
CEO, Matrix Games LLC