Serial Number problem

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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Ardennes Offensive >> Tech Support >> Serial Number problem

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Serial Number problem - 11/22/2021 8:53:52 AM

Cfant

Posts: 473
Joined: 12/12/2010
Status: offline

Hi!

I bought and installed the game at home. No problem. Then I copied the game on an USB stick and tried to start it on my other computer on an other place. The launcher says: no valid serial found. Ok, no problem. Where can I tell the computer the serial number? I have it, no problem. How let the game know?

Thanks!

Post #: 1

RE: Serial Number problem - 11/22/2021 9:20:08 AM

Vic

Posts: 8262
Joined: 5/17/2004
Status: offline

Please contact support@matrixgames.com and they will help you figure out what's going wrong.

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Visit www.vrdesigns.net for the latest news, polls, screenshots and blogs on Shadow Empire, Decisive Campaigns and Advanced Tactics

(in reply to Cfant)

Post #: 2

RE: Serial Number problem - 11/22/2021 9:26:54 AM

Cfant

Posts: 473
Joined: 12/12/2010
Status: offline

Thanks, I'll do that.

(in reply to Vic)

Post #: 3

RE: Serial Number problem - 11/22/2021 11:34:28 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

You can't just copy a game over like that - you need to use the installer you downloaded to install it on the second PC.

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Erik Rutins
CEO, Matrix Games LLC