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Any hope for me ? :)

 
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Any hope for me ? :) - 7/2/2004 1:15:31 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline 		I've tried everything i can think of (including banging my head into the wall, hehe).

DR wont accept my credit card, the European ordering telephonenumber comes up as not in use, the North American ordering number is in use but nobody is answering, and mail support hasnt answered in the hour since i sent them a request (and knowing how fast the average supportservice is, i guess i should feel lucky if i get a reply before next week).

Is there anything i can do ? (i could always phone and terrorise Matrixgames themselves, but would there be any purpose in that apart from frustrating them ? ) That is, provided anyone is still left at the office, hehe.

I am out of ideas
Post #: 1
RE: Any hope for me ? :) - 7/2/2004 1:16:52 AM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline 		Know anyone with a credit card drawn on a different bank? The DR folks are probably sitting in the bar recovering from the beatings they took all day from the Matrix guys.

(in reply to PlacidDragon)
Post #: 2
RE: Any hope for me ? :) - 7/2/2004 1:18:29 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		PlacidDragon,

quote:

ORIGINAL: PlacidDragon

I've tried everything i can think of (including banging my head into the wall, hehe).

DR wont accept my credit card, the European ordering telephonenumber comes up as not in use, the North American ordering number is in use but nobody is answering, and mail support hasnt answered in the hour since i sent them a request (and knowing how fast the average supportservice is, i guess i should feel lucky if i get a reply before next week).

Is there anything i can do ? (i could always phone and terrorise Matrixgames themselves, but would there be any purpose in that apart from frustrating them ? ) That is, provided anyone is still left at the office, hehe.

I am out of ideas


Please e-mail us at support@matrixgames.com with some more info on your order and card and I'll see if there's anyone around at DR who can help.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to PlacidDragon)
Post #: 3
RE: Any hope for me ? :) - 7/2/2004 1:18:44 AM   
incbob


Posts: 727
Joined: 6/23/2004
From: Columbia, Missouri
Status: offline 		I had the same problem.
I called the NA line and they got me setup real quick. They are open 24/7, I asked, so don't give up. I don't no what to tell you about the European line, but I do know just an hour ago the NA line was working and they told me they would be there 24/7.


Good luck.

(in reply to PlacidDragon)
Post #: 4
RE: Any hope for me ? :) - 7/2/2004 1:19:10 AM   
daft

 

Posts: 406
Joined: 5/18/2002
Status: offline 		I hope thry're still on duty! The Euro store isn't online yet.

_____________________________


(in reply to Mr.Frag)
Post #: 5
RE: Any hope for me ? :) - 7/2/2004 1:29:49 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline
quote:

ORIGINAL: Erik Rutins

Please e-mail us at support@matrixgames.com with some more info on your order and card and I'll see if there's anyone around at DR who can help.

Regards,

- Erik

Done, thanx a lot

(in reply to Erik Rutins)
Post #: 6
RE: Any hope for me ? :) - 7/2/2004 1:32:04 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline
quote:

ORIGINAL: Mr.Frag

Know anyone with a credit card drawn on a different bank? The DR folks are probably sitting in the bar recovering from the beatings they took all day from the Matrix guys.

hehe, thats probably true Frag

The problem is that its midnight in Norway (0:30 AM), and all of my family is using the same bank. Its never been a problem before, so i didnt even consider the possibility of something happening

(in reply to Mr.Frag)
Post #: 7
RE: Any hope for me ? :) - 7/2/2004 1:37:48 AM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

never been a problem before, so i didnt even consider the possibility of something happening


Probably DR had a problem once upon a time with that bank and someones card so they stuck them on the manual verification list. Much as it sucks for you, you have to look at it from DR's perspective. Once you download, there is no ability for them to get paid. It is not like they can hold up the shipment.

Just to give you an idea of the joys of banks, the largest in Canada (Royal) dumped in some new code last month and EVERYONE's account transactions stopped for 3 days right at the end of the month. No rent, mortgage, direct deposits were bounced, you name it. Millions of people went home rather unhappy.

(in reply to PlacidDragon)
Post #: 8
RE: Any hope for me ? :) - 7/2/2004 1:43:18 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline
quote:

ORIGINAL: Mr.Frag

Probably DR had a problem once upon a time with that bank and someones card so they stuck them on the manual verification list. Much as it sucks for you, you have to look at it from DR's perspective. Once you download, there is no ability for them to get paid. It is not like they can hold up the shipment.

Just to give you an idea of the joys of banks, the largest in Canada (Royal) dumped in some new code last month and EVERYONE's account transactions stopped for 3 days right at the end of the month. No rent, mortgage, direct deposits were bounced, you name it. Millions of people went home rather unhappy.


Oh, i understand them very well, and im not angry at DR (but i am annoyed at the situation in general, that i must admit...lol)

I dont understand how it can be a problem in that sense tho, not the way i understand Visa (at least through my bank) works anyway. What i have is not a credit card in that sense, i am not allowed to go below 0 (i dont want to, that has too many pitfalls in it...lol). When i purcase something online, the money is withdrawn instantly, there is no delay. I have never tried to purchase something if i didnt have enough money on the card, so i dont know what happens if there are insufficient funds, if you simply go to minus funds, or the purchase is rejected. Maybe it works differently from bank to bank ?

In any case, i am still crossing everything that can be crossed that i'll still get my copy tonight, thanx everyone for their suggestions and help

(in reply to Mr.Frag)
Post #: 9
RE: Any hope for me ? :) - 7/2/2004 2:38:10 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline 		Guess there is no hope for me *sniffle*

Just called North America support / order phone, and they said there was nothing they could do. I'll just cry myself to sleep i guess...lol

(in reply to PlacidDragon)
Post #: 10
RE: Any hope for me ? :) - 7/2/2004 2:50:33 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		PlacidDragon,

I forwarded your request to our DR support folks. If anyone can help, they can. Hopefully they will get back to you tonight.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to PlacidDragon)
Post #: 11
RE: Any hope for me ? :) - 7/2/2004 2:52:28 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline 		Thanx Erik, it is very appriciated

(in reply to Erik Rutins)
Post #: 12
RE: Any hope for me ? :) - 7/2/2004 9:47:07 AM   
PlacidDragon

 

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline 		Nobody's gotten back to me yet

I've called my bank, and they say that everything is in perfect order, and that no request for payment has been made to them. They claim that if there is a problem, it has to lie between DR and Visa, cause they are not getting anything forwarded to them.

I've tried to purchase again, and this time, im getting a different error message....now it says "We're Sorry.
Your order cannot be completed because either inaccurate or incomplete information was entered." I'll just go back to banging my head into the wall

(in reply to PlacidDragon)
Post #: 13
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