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All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Tech Support >> HELP

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HELP - 7/2/2004 3:14:47 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

I try to dowload the game and everytime the dowload frezze.sometime early sometime at 91%
helpppppp

Post #: 1

RE: HELP - 7/2/2004 3:19:53 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

KG-laugi,

Have you tried shutting down anything else that's running and could be using your internet connection? Have you tried a download resume utility like Getright or Download Accelerator?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to KG_laugi)

Post #: 2

RE: HELP - 7/2/2004 3:23:37 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

erik i have cable and i am not a pro at comp. Can we talk on the phone and you explain to me the way to do those things. I did not try anything you are saying because i do not know the way to do it

(in reply to KG_laugi)

Post #: 3

RE: HELP - 7/2/2004 3:25:17 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

i do not have anything eslse runnig

(in reply to KG_laugi)

Post #: 4

RE: HELP - 7/2/2004 3:32:08 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

KG,

The phone may be a limited help if I can't see your screen. Let's try a few things here first and I'll call you if they don't work out. First, look at the bottom right of your screen. You should see the edge of the windows bar that runs across the bottom. There should be some small icons there - if you move the mouse over them slowly, chances are they will pop up little identifying text labels. We're looking for anything non-essential. Can you post a list of what you see there? Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to KG_laugi)

Post #: 5

RE: HELP - 7/2/2004 3:37:15 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

OK,
unplug or eject hardware, volume, creative diagniostics agent, winamp agent, quick time, norton internet securuty enable, norton anti virus enable

(in reply to Erik Rutins)

Post #: 6

RE: HELP - 7/2/2004 3:41:37 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

I disable internet security, so far i am at 200mb downloaded

(in reply to KG_laugi)

Post #: 7

RE: HELP - 7/2/2004 3:42:05 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

speed 244 kb/sec

(in reply to KG_laugi)

Post #: 8

RE: HELP - 7/2/2004 3:44:46 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Ok, nothing really unusual there. The only thing that really makes me think it might affect your connection is a firewall issue, but that seems unlikely. Do you know how to temporarily turn off your Norton Firewall? If not, I can try to walk you through it. Also, please go to this site and download and run the TCP Optimizer you see at the top of the page.

http://www.speedguide.net/downloads.php

When running it, click on the Optimal Settings button, then click Apply Changes. Do not reboot. Click on the Other Settings then make sure it's also on Optimal Settings, Apply Changes and this time let it reboot. See if that helps with download performance.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to KG_laugi)

Post #: 9

RE: HELP - 7/2/2004 3:45:22 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

i disable everything i can just know. by the way it frezze again so i start again

(in reply to KG_laugi)

Post #: 10

RE: HELP - 7/2/2004 3:46:42 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: KG_laugi
I disable internet security, so far i am at 200mb downloaded
speed 244 kb/sec

Sounds good. If it aborts on you again, try downloading a download resume utility from either:

http://www.getright.com/

or

http://www.speedbit.com/DAP7/Default.asp?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to KG_laugi)

Post #: 11

RE: HELP - 7/2/2004 3:51:22 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

(in reply to KG_laugi)

Post #: 12

RE: HELP - 7/2/2004 4:14:58 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

looking good going full blast

I use DAP

(in reply to KG_laugi)

Post #: 13

RE: HELP - 7/2/2004 4:15:35 PM

KG_laugi

Posts: 72
Joined: 10/27/2000
From: Baltimore
Status: offline

5 more minutes

(in reply to KG_laugi)

Post #: 14

RE: HELP - 7/2/2004 4:19:07 PM

Arnir

Posts: 482
Joined: 10/12/2002
From: Alberta. In Texas.
Status: offline

Good luck. I hope it works for you.

_____________________________

(in reply to KG_laugi)

Post #: 15

RE: HELP - 7/2/2004 4:49:27 PM

ZOOMIE1980

Posts: 1284
Joined: 4/9/2004
Status: offline

quote:

ORIGINAL: Erik Rutins

quote:

ORIGINAL: KG_laugi
I disable internet security, so far i am at 200mb downloaded
speed 244 kb/sec

Sounds good. If it aborts on you again, try downloading a download resume utility from either:

http://www.getright.com/

or

http://www.speedbit.com/DAP7/Default.asp?

Regards,

- Erik

Yes, this is the silver bullet. I had a regular download using just IE's internal download tool timeout a couple of times. I used GetRight, and finally got the whole thing, even though it resumed 4 times in the process. As busy as the servers are going to be, downloading with a manager is the only way.

(in reply to Erik Rutins)

Post #: 16