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Solution for sound problem after patch - 7/31/2004 4:49:33 PM   
BlackVoid


Posts: 639
Joined: 10/17/2003
Status: offline 		For those, who have still issues with the sound after 1.20:

I was affected by the sound "bug" too, even after 1.20. The game would CTD and instead of some sounds only screeching could be heard.

SOLUTION:
The bug is in one of your codecs not in the game or in the sounds. Most likely you have installed a codec pack or an individual codec that has replaced a standard one and IS BUGGY.

I had ACE Mega Codecs Pack 5.93 and after uninstall everything works fine. I can play all the sounds that were bad before and now they are clean and nice.
If you have installed some other pack, you may not be so lucky as some of these packs are notoriously difficult to remove from the system.
Uninstalling individual codecs (RISKY!!!) may or may not help - unfortunately I am no expert on codecs and do not know which ones the WITP sounds use.
Maybe someoene from MATRIX can tell us what codecs do the sounds use.

If you cannot fix the sounds by uninstalling the codec pack, these are the options:
1. Wait for Matrix to tell what kind of codecs do the sounds use, until then rename sound DIR.
2. Try to remove codecs individually immediately - AT YOUR OWN RISK. This may lead to not being to able to play movies, sounds AT ALL.
3. Reinstall Windows. This will surely work, so....

Hope this helps.
Post #: 1
RE: Solution for sound problem after patch - 7/31/2004 5:00:48 PM   
Cyberbachi


Posts: 14
Joined: 12/30/2001
From: PARIS
Status: offline
quote:

3. Reinstall Windows. This will surely work, so....

90$ to reinstall Windows or my Codecs.

Thanks for the tip.



_____________________________


(in reply to BlackVoid)
Post #: 2
RE: Solution for sound problem after patch - 7/31/2004 5:03:35 PM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		I am sure there is an option 4, give it by this afternoon so Matrix can see if this works, I am sure there is another option than just the 3 listed. But thank you Blackvoid for bringing this up and offering solutions.

(in reply to Cyberbachi)
Post #: 3
RE: Solution for sound problem after patch - 7/31/2004 5:12:52 PM   
Nomad


Posts: 5905
Joined: 9/5/2001
From: West Yellowstone, Montana
Status: offline
quote:

ORIGINAL: Laurent_LAVAIL

quote:

3. Reinstall Windows. This will surely work, so....

90$ to reinstall Windows or my Codecs.

Thanks for the tip.




So you installed a buggy codex and that is Matrixs fault?

(in reply to Cyberbachi)
Post #: 4
RE: Solution for sound problem after patch - 7/31/2004 5:16:17 PM   
Cyberbachi


Posts: 14
Joined: 12/30/2001
From: PARIS
Status: offline
quote:

ORIGINAL: Nomad

So you installed a buggy codex and that is Matrixs fault?

LOOOOOOOOOOL

WitP is a buggy game. Not my codecs.
Bugs are in all Matrix games... everys games, program work fine on my PC.

Sorry guys, I like that game, but....... I can't play.

_____________________________


(in reply to Nomad)
Post #: 5
RE: Solution for sound problem after patch - 7/31/2004 5:18:02 PM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		Come on guys relax, Matrix will come up with a solution.

(in reply to Cyberbachi)
Post #: 6
RE: Solution for sound problem after patch - 7/31/2004 5:37:23 PM   
BlackVoid


Posts: 639
Joined: 10/17/2003
Status: offline 		Every other game/program worked fine too on my computer before. Yet, after codecs pack uninstall WITP WORKS FINE as well!

I believe this is not Matrix's fault. Simply the game uses a codec that is not commonly used by other applications and this codec sometimes happens to be buggy - depending on what kind stuff did you install on your computer.

Matrix could post the good codecs that the sound files use and people could install those - problem solved. I am a software engineer/programmer and I am pretty confident that this is a codec issue and not an actual bug in WITP.

(in reply to SunDevil_MatrixForum)
Post #: 7
RE: Solution for sound problem after patch - 7/31/2004 6:58:55 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Blackvoid,

I appreciate the suggestion and I'm very glad that it worked for you, but I cannot say that we've tested this to confirm your findings. I would not advise anyone to mess with their codecs or reinstall Windows at this point. However, this is an angle that we will look at to see if we can suggest some solutions in this regard for users to try. From our testing experience, a lot of problems went away with driver/DirectX updates.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to BlackVoid)
Post #: 8
RE: Solution for sound problem after patch - 7/31/2004 7:14:38 PM   
Cyberbachi


Posts: 14
Joined: 12/30/2001
From: PARIS
Status: offline 		Blackvoid is right.

I've unistall a codeck pack... now, I think it's work.


But I can't watch some videos now...

_____________________________


(in reply to Erik Rutins)
Post #: 9
RE: Solution for sound problem after patch - 7/31/2004 7:30:09 PM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		porn vs. WITP the ulitmate showdown

(in reply to Cyberbachi)
Post #: 10
RE: Solution for sound problem after patch - 7/31/2004 7:33:11 PM   
Mr.Frag


Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline
quote:

porn vs. WITP the ulitmate showdown




At least we know what you are doing between turns

(in reply to SunDevil_MatrixForum)
Post #: 11
RE: Solution for sound problem after patch - 7/31/2004 7:36:44 PM   
SunDevil_MatrixForum

 

Posts: 783
Joined: 6/13/2001
From: Tempe, AZ
Status: offline 		Nope keeping my hands on the keyboard and the mouse thank you, and my eyes on WITP.

(in reply to Mr.Frag)
Post #: 12
RE: Solution for sound problem after patch - 7/31/2004 7:40:03 PM   
Nomad


Posts: 5905
Joined: 9/5/2001
From: West Yellowstone, Montana
Status: offline 		So does that mean we can not have porn in WitP? Open the base at San Francisco and there is a button to enter the red light district.

< Message edited by Nomad -- 7/31/2004 10:42:57 AM >

(in reply to SunDevil_MatrixForum)
Post #: 13
RE: Solution for sound problem after patch - 7/31/2004 7:53:05 PM   
BlackVoid


Posts: 639
Joined: 10/17/2003
Status: offline 		Erik is right, first try the driver/DirectX update, if the problem still persists and you are not a computer expert, better wait for an official Matrix solution.

My solution is probably good, if all else fails, however it IS RISKY. You should only try removing any codecs if you know what you are doing and do not mind that after that:
1. you may not be able to play some (or any) movies
2. you may hurt your system and may have to reinstall it.

I was pretty concerned that I have to reinstall (worth to do to play WITP), but got lucky.

Shortly: Try it only at your own risk!

As for codecs, a good place to start would be: http://www.divx-digest.com/
I recommend not to install any pack, instead try to find the codecs you really need and install them one by one. This way you will know what you have on your system and can easily change or remove it if needed.

It is a pain to get all the ones you need, but at least you do not bog down your computer with 100s of useless codecs in a pack. Also, it is best if you consult some experts on a forum (eg:http://www.divx-digest.com) about what to install. (Try to find some threads about it before posting.)

(in reply to Nomad)
Post #: 14
RE: Solution for sound problem after patch - 7/31/2004 8:43:37 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Blackvoid,

Thanks, I very much appreciate your suggestion, just don't want to have folks who might read your post and aren't experienced enough to do this creating more problems than are fixed. For those who want to do this at their own risk, the page to check from Blackvoid's links for codecs and such is:

http://www.divx-digest.com/software/index.html

Personally, apart from the base Windows XP installation, all that I have installed is the DivX Codec from http://www.divx.com/divx/download/ which as far as I know shouldn't affect this. I also have Quicktime and iTunes installed as well as a fully updated Windows Media Player. Each of those may have some effect in this area.

We'll look into this and see if we can figure out how much of an effect this might have. For those who are adventurous, please post your results in this thread and I'll check back to see if a pattern develops. Thank you.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to BlackVoid)
Post #: 15
RE: Solution for sound problem after patch - 7/31/2004 8:57:32 PM   
BlackVoid


Posts: 639
Joined: 10/17/2003
Status: offline 		Erik,

You should consider installing some codec packs on a test machine and see what happens.
Sorry, if I am stating the obvious...

(in reply to Erik Rutins)
Post #: 16
RE: Solution for sound problem after patch - 8/1/2004 2:16:05 PM   
guke

 

Posts: 47
Joined: 7/16/2004
Status: offline 		Got my sound to work too.
I have just been able to play a whole scen 15 turn without CTD
Sound ist not garbled anymore.
I strongly suspect the Fraunhofer MP3 codec that I had installed before
caused the problem.
What I did was install the nimo codec pack to see if updated codecs
would help but they didn't. I then uninstalled the codec pack again
and it removed almost all codecs except the default XP ones, even
some that I had had on my system before installing the codec pack.

Maybe it would be a good idea if we would do a little poll to see
which sets of codecs work and which don't. We might then be able
to determine which individual codec causes the problem.

I currently have the following audio codecs installed (witp sound working):

IMA ADPCM Audio CODEC
Microsoft ADPCM Audio CODEC
Micrsost CCITT G.711 Audio CODEC
DSP Group TrueSpeech(TM) Audio CODEC
msg723.acm
Sipro Lab Telecom Audio Codec
Indeo audio software
ctmp3.acm
Microsoft PCM-Konvertierung

(in reply to BlackVoid)
Post #: 17
RE: Solution for sound problem after patch - 8/1/2004 2:55:00 PM   
Kadota

 

Posts: 42
Joined: 2/4/2003
Status: offline 		It may be safer to disable suspect codecs through the control panel rather than uninstalling them. That way you could reenable them if it doesn't help or need them for other applications.

(in reply to guke)
Post #: 18
RE: Solution for sound problem after patch - 8/1/2004 3:58:05 PM   
guke

 

Posts: 47
Joined: 7/16/2004
Status: offline 		I've found out what caused the problem on my system.
It's a DirectShow AC3 Filter. I guess for some strange reason
the DirectX Architecture decided to put this filter into the processing
chain for the witp sounds and then the filter can't cope with the
mp3 data.

The name of the filter is ac3audio.ax and it's located in
the Windows/system32 folder. When I rename that file to
buggy_ac3audio.ax, witp works without any problem. When
I rename in back to it's original filename, I get garbled sound
and CTDs again.

So maybe a good workaround for those people that still have
sound problems would be to rename the file before starting to play
and rename it back to it's original name afterwards in order to
avoid potential problems with AVI playback.

Of course, all of this could be specific to my computer.

regards,
Gunnar

(in reply to Kadota)
Post #: 19
RE: Solution for sound problem after patch - 8/1/2004 7:39:27 PM   
Banquet

 

Posts: 1184
Joined: 8/23/2002
From: England
Status: offline
quote:

ORIGINAL: guke

Got my sound to work too.
I have just been able to play a whole scen 15 turn without CTD
Sound ist not garbled anymore.
I strongly suspect the Fraunhofer MP3 codec that I had installed before
caused the problem.
What I did was install the nimo codec pack to see if updated codecs
would help but they didn't. I then uninstalled the codec pack again
and it removed almost all codecs except the default XP ones, even
some that I had had on my system before installing the codec pack.

Maybe it would be a good idea if we would do a little poll to see
which sets of codecs work and which don't. We might then be able
to determine which individual codec causes the problem.

I currently have the following audio codecs installed (witp sound working):

IMA ADPCM Audio CODEC
Microsoft ADPCM Audio CODEC
Micrsost CCITT G.711 Audio CODEC
DSP Group TrueSpeech(TM) Audio CODEC
msg723.acm
Sipro Lab Telecom Audio Codec
Indeo audio software
ctmp3.acm
Microsoft PCM-Konvertierung



I had the Fraunhofer MP3 codec too, so tried disabling it. Unfortunately I then got a CTD, which I haven't been getting after the patch.. I wondered if it would cure the squishy sound effects I was getting but no luck.

_____________________________

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(in reply to guke)
Post #: 20
RE: Solution for sound problem after patch - 8/1/2004 8:21:01 PM   
DrewMatrix


Posts: 1429
Joined: 7/15/2004
Status: offline 		It doesn't seem to be a codec problem, at least not in my house.

I installed the game and upgraded to patch 1.20 (not 1.21 yet) on my wife's machine. The sound is perfect (actually that's the first time I ever heard what it is supposed to sound like.) But on my machine I get "R2D2 noises" (beeps and boops and whistles) mixed in with the sound. I had a couple of CTDs yesterday on my machine, none today in about 10 Combat Animations with various configurations. The CTDs have been rare/intermittent with me (but the sound has never been normal sounding)

My wife and I both have exactly the same codecs:

imaadp32.acm
msadp32.acm
msg711.acm
msgsm32.acm
tssoft32.acm
msg723.acm
Windows Media Audio
Sipro Lab Telecom Audio Codec
Indeo (r) audio software
Fraunhofer IIS MPEG Layer-3 Codec (She has no trouble with this active. I have trouble with it active and with it disabled)
Microsoft PCM Converter

So I don't think for me it is a codec problem. Obviously it may well be that those who have audio problems are not having problems for the same reasons.

As far as I am concerned, the audio problem is a very minor affair. Even were I to have perfect audio I would play almost all the time with the audio off.

_____________________________


Beezle - Rapidly running out of altitude, airspeed and ideas.

(in reply to Banquet)
Post #: 21
RE: Solution for sound problem after patch - 8/1/2004 9:24:33 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Beezle,

I assume you've also gone through the other steps - driver and directX update, sound acceleration slider?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to DrewMatrix)
Post #: 22
RE: Solution for sound problem after patch - 8/1/2004 9:55:36 PM   
guke

 

Posts: 47
Joined: 7/16/2004
Status: offline
quote:

ORIGINAL: Beezle

It doesn't seem to be a codec problem, at least not in my house.



You're right, at least in my case it wasn't an actual codec but an
audio filter (as I wrote a few posts back). The filter does not show
up in the codec list, in fact it doesn't seem to show up anywhere.
In order to get rid of it I renamed the file. Later I found a tool
(http://www.analogx.com/contents/download/audio/dxman.htm)
that can be used to uninstall/deactivate DirectX parts even when
they don't show up anywhere in the control panel.

I found this out by trial and error. I took the nimo codec pack and
repeatedly installed and uninstalled it with different options. This
way I could narrow it down the audio filter.

The purpose of the filter seems to be to extract the AC3 audio stream
from DVD mpeg data.

If you want to see if you have that filter installed, you need to look
for the file or use the dxman tool. In dxman the filter shows up as
"AC3 Prologic Decoder" and the file is \windows\system32\ac3audio.ax

regards,
Gunnar

(in reply to DrewMatrix)
Post #: 23
RE: Solution for sound problem after patch - 8/1/2004 10:32:07 PM   
PeckingFury

 

Posts: 124
Joined: 2/12/2003
Status: offline 		Maybe matrix will just start making console games, imagine WiTp on an Xbox....excuse me while I puke. I am just glad they have remained true to the pc users which is knowingly a nightmare to have work arounds because of the vast configurations and hardware out there.

(in reply to BlackVoid)
Post #: 24
RE: Solution for sound problem after patch - 8/1/2004 11:10:04 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: PeckingFury

Maybe matrix will just start making console games, imagine WiTp on an Xbox....excuse me while I puke. I am just glad they have remained true to the pc users which is knowingly a nightmare to have work arounds because of the vast configurations and hardware out there.

When i go to sleep at night i have a big smile on my face because i am proud, God has given me the intellect to play Witp "well" and jump through all the necessary hoops required to enjoy this incredible hobby: PC wargaming.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to PeckingFury)
Post #: 25
RE: Solution for sound problem after patch - 8/2/2004 12:59:54 AM   
Cmdrcain


Posts: 1161
Joined: 8/21/2000
From: Rebuilding FLA, Busy Repairing!
Status: offline
quote:

ORIGINAL: Laurent_LAVAIL

quote:

ORIGINAL: Nomad

So you installed a buggy codex and that is Matrixs fault?

LOOOOOOOOOOL

WitP is a buggy game. Not my codecs.
Bugs are in all Matrix games... everys games, program work fine on my PC.

Sorry guys, I like that game, but....... I can't play.



I'm using XP with no custom etc codecs, if one uses an non-standard codec, why should it then be any game makers fault when I'd think most would program the game to work with microsofts STANDARD codecs?

Any time someone installs something other then the standard they risk something like this occuring.

Get real, blaming Matrix if you have codecs not standard is silly.



_____________________________

Noise? What Noise? It's sooooo quiet and Peaceful!

Battlestar Pegasus

(in reply to Cyberbachi)
Post #: 26
RE: Solution for sound problem after patch - 8/2/2004 1:09:11 AM   
Cmdrcain


Posts: 1161
Joined: 8/21/2000
From: Rebuilding FLA, Busy Repairing!
Status: offline
quote:

ORIGINAL: BlackVoid

Erik is right, first try the driver/DirectX update, if the problem still persists and you are not a computer expert, better wait for an official Matrix solution.

My solution is probably good, if all else fails, however it IS RISKY. You should only try removing any codecs if you know what you are doing and do not mind that after that:
1. you may not be able to play some (or any) movies
2. you may hurt your system and may have to reinstall it.

I was pretty concerned that I have to reinstall (worth to do to play WITP), but got lucky.

Shortly: Try it only at your own risk!

As for codecs, a good place to start would be: http://www.divx-digest.com/
I recommend not to install any pack, instead try to find the codecs you really need and install them one by one. This way you will know what you have on your system and can easily change or remove it if needed.

It is a pain to get all the ones you need, but at least you do not bog down your computer with 100s of useless codecs in a pack. Also, it is best if you consult some experts on a forum (eg:http://www.divx-digest.com) about what to install. (Try to find some threads about it before posting.)



Just a question on re-installing..

Wouldn't it be simplier to use XP's Restore function?

Before I do any install's I create a restore point, if the install messes up something I can restore usually to the point before installed
and so Roll back my system to a working point.

Critical updates, any game installs, any such changes prompts me to create a restore point before doing them...

So am I thinking wrong in that a restore point would be better to have then to go through a re-install of the O/S etc?

Of course Pre- XP doesn't support restore (Me does but I don't think it is as good as in XP)

_____________________________

Noise? What Noise? It's sooooo quiet and Peaceful!

Battlestar Pegasus

(in reply to BlackVoid)
Post #: 27
RE: Solution for sound problem after patch - 8/10/2004 5:37:56 AM   
donkuchi19


Posts: 1062
Joined: 3/14/2004
From: Cleveland, Ohio
Status: offline 		I went through my codecs file and have the same ones as Beezle above.

I also searched my Windows/System32 file for an A3C or AC3 file and there are none. I still have CTD with sound.

Something else is still causing them besides these codecs and sound cards.

(in reply to Cmdrcain)
Post #: 28
RE: Solution for sound problem after patch - 8/11/2004 12:46:31 AM   
robuk23

 

Posts: 4
Joined: 8/2/2004
Status: offline 		Problem solved on my PC, thanks partly to the link to the dxman tool that guke posted, to show the ac3 codec / filters i had installed.

I had a third party divx-ac3 codec installed called mpgaudio.ax

ran the following command:

regsvr32 /u mpgaudio.ax

this removed it from the registry. Now i can play WITP with the original sounds as they were intended. No CTD or sound garbling so far!

Thanks again

(in reply to guke)
Post #: 29
RE: Solution for sound problem after patch - 8/11/2004 1:16:18 AM   
Wilhammer

 

Posts: 449
Joined: 5/24/2002
From: Out in the Sticks of Rockingham County, North Caro
Status: offline 		Having encountered the need to use a tool like 'System Restore' many times, I have yet to have it solve much - usually a need for a system retore is locked up in restore points, and you have just restored it to an earlier phase of 'soon to be broken'.

Back up and complete rebuild is about the only firm way to get it right, and System Restore is unreliable and often dangerous - I've seen it corrupt profiles, for example.

Tonight, I will try these suggestions Oleg and Black Void have earned Gold Stars for their efforts - thanks, guys.

(in reply to robuk23)
Post #: 30
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