SERIAL ERROR: This product's serial number...

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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Legion Gold, Gates of Troy, Spartan & Chariots of War >> Tech Support >> SERIAL ERROR: This product's serial number...

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SERIAL ERROR: This product's serial number... - 12/17/2004 8:16:53 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

If you have Gates Of Troy and Windows 98/Me and are seeing the following message after installing the game:

"This product's serial number is either invalid or has not been properly authorized. Please contact Matrix Games at support@matrixgames.com to report this error."

Don't despair. Your serial number is fine, but there appears to be a glitch on some older systems with enabling it properly. The problem is on our end, but we're trying to find if it's an installer glitch or an executable glitch. Needless to say, this didn't come up on our systems before release. In fact, we just this morning found an older machine that could duplicate it for the first time. That's good news, since it means we can fix it, but we are not sure how long this will take.

I'm hoping we will have a fix today. If not, I'm confident we can get this fixed over the weekend and have something for you on Monday. Either way, we'll make sure that those customers having this trouble are up and running soon.

Our apologies for the inconvenience.

Please check this thread for an update when it is posted. If you are seeing this problem with a newer system, running Windows XP, please still e-mail us at support@matrixgames.com as that is likely to not be the same issue. FYI we have only had reports of a problem with a few older systems, this does not appear to be at all widespread.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

Post #: 1

RE: SERIAL ERROR: This product's serial number... - 12/17/2004 9:47:24 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi,

If you are having the problem reported above, please download and run the attached installer. It should fix the issue.

Please respond here and let us know if it resolved the problem for you. If feedback is good, we'll make this fix official and post it in the downloads/members area tonight. Thank you.

Regards,

- Erik

Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 2

RE: SERIAL ERROR: This product's serial number... - 4/16/2005 10:11:06 AM

Sartorius

Posts: 4
Joined: 4/11/2005
Status: offline

I just bought Campaigns on the Danube and I have Windows 98 SE and it seems I have the same install problem with invalid serial number as for Gates of Troy. Any help welcolme. Thank you.

(in reply to Erik Rutins)

Post #: 3

RE: SERIAL ERROR: This product's serial number... - 4/18/2005 11:24:43 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

I'd post in the Danube forum as they'll know more about it.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Sartorius)

Post #: 4

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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Legion Gold, Gates of Troy, Spartan & Chariots of War >> Tech Support >> SERIAL ERROR: This product's serial number...

Page: [1]