If you had problems starting the game...

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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Tin Soldiers: Julius Caesar >> If you had problems starting the game...

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If you had problems starting the game... - 4/27/2005 6:34:31 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

The original installer apparently had a glitch on some installations related to getting Managed DirectX properly installed. We've taken two steps to correct this for customers who already bought and downloaded the game. New purchases are not affected by this issue.

1. You can download the file attached to this post. Open the zip file and double click on the mdxredist102004.msi within. That should resolve the problem.

2. Go to www.findmyorder.com, enter your order info and re-download the game from the store. The version you download has been updated to correct the glitch and should install fine on all systems. We recommend this option if you have the time and bandwidth, since it will give you an archival copy that doesn't need any additional work-arounds.

Apologies for the inconvenience to all those affected, we appreciate your patience with us and your help while we resolved this during that first night and morning.

Regards,

- Erik

Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

Post #: 1

RE: If you had problems starting the game... - 5/7/2005 7:01:31 PM

someone_new

Posts: 1
Joined: 5/7/2005
Status: offline

As at the time of this post matrixgames are still delivering a "broken" version.

To get past the "Play" button...
Run this file which is installed on your system already...

c:\matrix games\Julius Ceasar\redist\mdxredist102004.msi

(in reply to Erik Rutins)

Post #: 2

RE: If you had problems starting the game... - 5/7/2005 7:17:01 PM

sol_invictus

Posts: 1961
Joined: 10/2/2001
From: Kentucky
Status: offline

Yeah, I got the game two days ago and I still had to use the work around. No big deal but I thought it had been corrected. Very nice game so far.

(in reply to someone_new)

Post #: 3

RE: If you had problems starting the game... - 5/7/2005 8:05:48 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I hope to have another updated version online Monday. The problem is that testing this requires a clean install and to date my clean installs have not duplicated the issue. I'm hoping I'll be able to duplicate and resolve this over the weekend so that we can update the store Monday morning. Everyone who purchased to date can use the manual Managed DirectX installation work-around and re-download the new version when it shows up. The first patch, when it comes out, will also incorporate any necessary fix to install Managed DirectX properly.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sol_invictus)

Post #: 4

RE: If you had problems starting the game... - 5/10/2005 4:35:49 AM

Budge4

Posts: 77
Joined: 4/29/2005
From: Coventry, England
Status: offline

Will the updated version when available online and from findmyorder.com have a different version number Erik as the version on findmyorder.com is still listed as TSJuliusCaesar-SetupRelease-v100bDR.ese (02.35, Tues 10th Uk time)

Budge

(in reply to Erik Rutins)

Post #: 5

RE: If you had problems starting the game... - 1/30/2008 5:56:05 AM

David May

Posts: 5
Joined: 1/30/2008
Status: offline

I can't get beyond the "Play" button on the menu page. All the other buttons work, but not the play button.

I have read all of the comments about that particular problem for this game on the Forums and tech support FAQ's, I have tried all of the suggestions and workarounds including the patch that was produced to rectify the problem.

http://www.matrixgames.com/forums/tm.asp?m=848098
http://www.matrixgames.com/forums/tm.asp?m=847407

In addition I've tried reinstalling, I've tried installing directx 09c before running the game installation and that still gets no positive results.

I'd really appreciate some help. Thanks very much

Attached is the Dxdiag file and I have done a C&P on the Log File below

1/29/2008 7:26:50 PM: ******************** New Game *******************
1/29/2008 7:26:50 PM: Current Directory: C:\Matrix Games\Julius Caesar
1/29/2008 7:26:50 PM: OS Version: Microsoft Windows NT 5.0.2195.0
1/29/2008 7:26:51 PM: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
1/29/2008 7:26:51 PM: Assembly Name: TSJC, Version=1.1.1.17785, Culture=neutral, PublicKeyToken=null
1/29/2008 7:26:53 PM: Assembly Name: Lib, Version=1.1.1.17779, Culture=neutral, PublicKeyToken=null
1/29/2008 7:26:53 PM: Graphics format: R5G6B5
1/29/2008 7:26:53 PM: DeviceIdentifier: d7b78e66-5272-11cf-dd61-1820a0c2cb35
WhqlLevel: 0
Revision: 2
SubSystemId: 1642001
DeviceId: 4402
VendorId: 32902
DriverVersion: 6.13.1.3196
DeviceName: \\.\DISPLAY1
Description: Intel(R) 82815 Graphics Controller
DriverName: i81xdnt5.dll

1/29/2008 7:26:53 PM: Manager Adapter value: 0
1/29/2008 7:26:53 PM: Failed Create device.
Error in the application.
-2005530516 (D3DERR_INVALIDCALL)
at Microsoft.DirectX.Direct3D.Device..ctor(Int32 adapter, DeviceType deviceType, Control renderWindow, CreateFlags behaviorFlags, PresentParameters[] presentationParameters)
at Lib.Rasterizer.Window3D.Init(Control renderControl, Int32 screenWidth, Int32 screenHeight, Boolean isWindowed)
1/29/2008 7:26:53 PM: HardwareVertexProcessing
1/29/2008 7:26:53 PM: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: R5G6B5
BackBufferHeight: 768
BackBufferWidth: 1024
ForceNoMultiThreadedFlag: False

1/29/2008 7:26:53 PM: Create device.

1/29/2008 7:26:53 PM: SoftwareVertexProcessing
1/29/2008 7:26:53 PM: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: R5G6B5
BackBufferHeight: 768
BackBufferWidth: 1024
ForceNoMultiThreadedFlag: False

1/29/2008 7:26:53 PM: Create Flags: SoftwareVertexProcessing
1/29/2008 7:26:53 PM: Device Type: Hardware
1/29/2008 7:26:53 PM: Error in the application.
-2005529767 (D3DXERR_INVALIDDATA)
at Microsoft.DirectX.Direct3D.Font..ctor(Device device, Font font)
at Lib.Rasterizer.FontCollection..ctor()
at Lib.Rasterizer.GraphicsHandler.Instantiate3D(Control renderControl, Int32 width, Int32 height, WindowMode windowMode, BitsPerPixel bitsPerPixel, Int32 frequency)
at MainClass..ctor(CommandLine commandLine)
at MainClass.Main(String[] args)
1/29/2008 7:26:53 PM:

Attachment (1)

(in reply to Erik Rutins)

Post #: 6

RE: If you had problems starting the game... - 2/1/2008 5:25:00 AM

David May

Posts: 5
Joined: 1/30/2008
Status: offline

Issue resolved.

Thanks to the Tech team at Matrix.

I cannot speak highly enough of how hard these guys try to get you up and running.

Good gameing one and all!

(in reply to David May)

Post #: 7