Support Center - How do I download my game again?

Question:How do I download my game again?
Categories:Downloading Problems


If you bought the game from our new Plimus store:


Our new store supports unlimited re-downloads.  However, your download link will only be available for a limited number of download attempts or a certain amount of time. If you need to download your game again and your download link is expired please contact our Help Desk or contact storesupport@matrixgames.com and we will be happy to reactivate your download for you.


If you bought the game from our old Digital River store (purchases older than 11/18/2010):


You will no longer be able to download your purchase from Digital River as the maximum extended download warranty they offer is 2 years.


Instead of contacting Digital River you should now contact our Help Desk and we will do the best we can to make your download available. Please send us as much information to help us locate your order in the archived data as possible. Our team will do everything they can to help, but in some situations it may not be possible to locate your order.


Purchases from Plimus have no time limit on their backup. You can redownload them no matter how long ago you purchased the game.


Please keep in mind that you should always make physical backups (prints, notes etc.) of important information like email invoices, serial numbers and order information. Also please remember to register your games to get the latest updates and betas.