Error 12 : Download a game

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Error 12 : Download a game - 8/28/2008 1:29:54 PM

emsoulie@wanadoo.fr

Posts: 3
Joined: 8/28/2008
Status: offline

Hi all !

I purchased John Tiller Campaign serie from Digital River with extended download service the 25/08

But, after a lot of disrupt file and download problem, i have this message :

Download errorThe number of downloads you have attempted indicates you are having difficulty receiving your file. Please contact Customer Care for assistance in receiving your product.
Message Number: 12

I contacted the support, the helpdesk, but no answers or solution�
and... no game !!!!

Thank for help

Post #: 1

RE: Error 12 : Download a game - 8/28/2008 1:35:19 PM

emsoulie@wanadoo.fr

Posts: 3
Joined: 8/28/2008
Status: offline

For information, my order number : 1644951660

I used Flashget for the download

i used this email for the support : support@matrixgames.com?

(in reply to emsoulie@wanadoo.fr)

Post #: 2

RE: Error 12 : Download a game - 8/28/2008 2:13:14 PM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: arilir
I used Flashget for the download

Try the recommended Star Downloader next time - www.stardownloader.com

quote:

ORIGINAL: arilir
i used this email for the support : support@matrixgames.com?

Give it another 24 hours, then PM Erik Rutins to get it sorted out. They're a bit understaffed at the moment with Marc's wedding and other stuff.

Greetz,

Eddy Sterckx

(in reply to emsoulie@wanadoo.fr)

Post #: 3

RE: Error 12 : Download a game - 8/28/2008 7:48:20 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Arilir,

Your downloads should reset in 24 hours. If that doesn't work, we can reset them for you manually. Normally you have five download attempts allowed in the first 24 hours to get the game downloaded and we recommend using a download manager that does _not_ use multiple streams (as these can quickly run up the download count) but does allow resuming broken downloads. Star Downloader can be configured for that, among others.

Hm, I just checked your order and it shows 6,968 downloads used... ?! That's a new record. How did you use that many? I actually can't reset that manually, I'll have to ask Digital River for help. I would suggest first waiting for 24 hours to see if it resets and allows another download.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sterckxe)

Post #: 4

RE: Error 12 : Download a game - 8/28/2008 8:57:39 PM

sterckxe

Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline

quote:

ORIGINAL: Erik Rutins
Hm, I just checked your order and it shows 6,968 downloads used... ?! That's a new record.

It's an indication of how badly he wants to play that game - and who can blame him ?

Greetz,

Eddy Sterckx

(in reply to Erik Rutins)

Post #: 5

RE: Error 12 : Download a game - 8/29/2008 7:00:38 AM

emsoulie@wanadoo.fr

Posts: 3
Joined: 8/28/2008
Status: offline

I use Flashget !

This program try to open a lot of connection...

I will try with Star Downloader and a single thread

For the moment, the same error 12. I wait :p

Thank

(in reply to sterckxe)

Post #: 6

RE: Error 12 : Download a game - 9/10/2008 12:04:36 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

Just for the record. Download managers like Flashget that open hundreds of connection are never a good idea when you download from a shop system. Most shop system have a download connection / retry cap, that you can easily exceed with download managers like this.

_____________________________

Marc von Martial
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