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Reinstalled in Steam - no go

 
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All Forums >> [New Releases from Matrix Games] >> Flashpoint Campaigns Series >> Tech Support >> Reinstalled in Steam - no go Page: [1]
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Reinstalled in Steam - no go - 10/27/2016 8:49:28 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		So I reinstalled the game (Player Edition) in Steam in anticipation of the final update. It looks like it is installed, I press play game, it says "runs" but no game starts nor is it present if alt-tab to other apps. If I try to start it again it is blocked by Steam as it "is already running". What to do?

Win 10 64-bit latest updates.

< Message edited by rocketboy -- 10/27/2016 8:50:12 PM >
Post #: 1
RE: Reinstalled in Steam - no go - 10/27/2016 8:55:57 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline
quote:

Verify Integrity of Game Cache
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335


try above first, then if it doesn't work, try below

uninstall it and exit steam, reload steam and re install game, then before running it, run Verify Integrity of Game Cache and make sure all game pre requisite are installed with the game, to check either run them again from the install folder, it will only check and won't install a double file etc

(in reply to rocketman71)
Post #: 2
RE: Reinstalled in Steam - no go - 10/27/2016 9:16:11 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		First option didn't work so I did the second. Which are the prerequisites that I should look for and where?

(in reply to zakblood)
Post #: 3
RE: Reinstalled in Steam - no go - 10/27/2016 9:30:54 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Let me back up and understand the first move. Did you remove the game from steam and then have it install again?

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 4
RE: Reinstalled in Steam - no go - 10/27/2016 9:34:41 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		Yes, and then rebooted, started Steam, installed again, verified integrity of cache - so now I don't want to start the game until I know that all prerequisites are installed. I don't know which files those would be and where to look for them. Or should I just try to start the game? I remember having similar problems when first installing the game on my old computer.

(in reply to CapnDarwin)
Post #: 5
RE: Reinstalled in Steam - no go - 10/27/2016 9:38:41 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		try starting it. What language? Do you use windows defender for AV?


_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 6
RE: Reinstalled in Steam - no go - 10/27/2016 9:47:36 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		Doesn't start. Language of Steam? Swedish. Yes, I use Windows Defender.

(in reply to CapnDarwin)
Post #: 7
RE: Reinstalled in Steam - no go - 10/27/2016 9:50:51 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		As a test, can you setup and exclusion in defender for our game folder and see if that helps? If nothing changes, you can kill off the exception.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 8
RE: Reinstalled in Steam - no go - 10/27/2016 10:05:39 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		Created an exception for the folder in the steamapps/common folder, but it didn't help.

(in reply to CapnDarwin)
Post #: 9
RE: Reinstalled in Steam - no go - 10/27/2016 10:10:12 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Can you grab a screen shot of the Game main folder? I want to see what is there and if anything is missing.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 10
RE: Reinstalled in Steam - no go - 10/27/2016 10:13:45 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		Here is a screenshot.




Attachment (1)

(in reply to CapnDarwin)
Post #: 11
RE: Reinstalled in Steam - no go - 10/27/2016 10:22:19 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Go into ...\Steam\steamapps\common\Flashpoint Campaigns Red Storm\Libraries\Animations

There are two .WMV files. Rename those extensions to .BAK and try running.

If your win10 is new, you may need to go into the _CommonRedist file and run those two exe files as admin. Then try to start the game.

I'll be back in about 2 hours. Things I have to do. Good Luck. I'll check back later.


_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 12
RE: Reinstalled in Steam - no go - 10/27/2016 10:33:25 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		When I run those exe as admin I get the choice of "Repair Microsoft Visual C++" or "Remove..." - I guess I should "Repair" - right?

(in reply to CapnDarwin)
Post #: 13
RE: Reinstalled in Steam - no go - 10/27/2016 11:59:28 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Repair is the best idea.


_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 14
RE: Reinstalled in Steam - no go - 10/28/2016 2:34:31 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		Repaired both files but still the same problem. You can tell down in the activity bar that a new window is about to be opened (icon for open programs shift), but no new window with game started.

(in reply to CapnDarwin)
Post #: 15
RE: Reinstalled in Steam - no go - 10/28/2016 3:00:00 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Do you see the Matrix video intro?

(in reply to rocketman71)
Post #: 16
RE: Reinstalled in Steam - no go - 10/28/2016 3:14:48 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		No into, no nothing. The only thing in Steam that happens is that in the list of installed games that Flashpoint in running (which prevents me for closing down Steam since I can't cancel Flashpoint in any way, has to reboot). I can run other games in Steam and if i mark another game in the list, Flashpoint is marked in green.

(in reply to VPaulus)
Post #: 17
RE: Reinstalled in Steam - no go - 10/28/2016 3:19:27 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		So you go into Steam, select Red Storm, hit play. Does the launcher pop up?

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 18
RE: Reinstalled in Steam - no go - 10/28/2016 3:24:13 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		No launcher either. It is as if I haven't clicked "Play" at all.

(in reply to CapnDarwin)
Post #: 19
RE: Reinstalled in Steam - no go - 10/28/2016 3:42:53 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		If you go to the Steam folder for the game, try launching the game directly from the exe.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 20
RE: Reinstalled in Steam - no go - 10/28/2016 4:01:03 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		This time at least the game start screen appears (no matrix intro) but after a few seconds a message that "Steam initialization failed" and after clicking "Proceed" I get kicked out. Doesn't matter if Stem is running or not when trying this, nor if I run as administrator or not.

(in reply to CapnDarwin)
Post #: 21
RE: Reinstalled in Steam - no go - 10/28/2016 4:19:29 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Okay, reboot. Start Steam. Then try to start the game from the exe again. You may also want to try the launcher from the game folder and see what it does. Strange problem, but we will keep working it.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 22
RE: Reinstalled in Steam - no go - 10/28/2016 4:43:05 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		By "launcher" I guess you mean "autorun.exe"? I tried both. No luck. Also tried the shortcut on the desktop. Nothing.

Full system specs:
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System Information
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Product Name: GS70 6QE
OS: Microsoft Windows 10 Home 64 bitar
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-------------
OS Activation
-------------

Namn: Windows(R), Core edition
Beskrivning: Windows(R) Operating System, OEM_DM channel
Ofullst„ndig produktnyckel: 4RG3R
Licenstillst†nd: Licensierad

(in reply to CapnDarwin)
Post #: 23
RE: Reinstalled in Steam - no go - 10/28/2016 4:56:12 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Shut down Nahimic and any other 3rd party app and try launching the game. Nahimic is a known incompatible program.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 24
RE: Reinstalled in Steam - no go - 10/28/2016 5:08:56 PM   
rocketman71

 

Posts: 441
Joined: 2/20/2007
Status: offline 		Nahimic was the culprit! I had problems before with it for Combat Mission games, but the new Nahimic version corrected that. But not this. There was however a workaround before that I will try again and that is to rename a file associated with streaming the game.

I'm so glad it works. You guys are great when it comes to customer support. Second to none. Quick replies and stays on it until resolved. Too few do that these days.

Thanks.

(in reply to CapnDarwin)
Post #: 25
RE: Reinstalled in Steam - no go - 10/28/2016 5:33:28 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Thanks for posting the diagnostic information. See Nahimic in the list was a red flag. Glad all is well now enjoy the game! I'll have to post about Nahimic and work with Matrix to note that issue on the store pages.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to rocketman71)
Post #: 26
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