FAILED(store):Permission denied bug

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> FAILED(store):Permission denied bug

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FAILED(store):Permission denied bug - 3/11/2020 8:25:35 PM

guggy

Posts: 55
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Joined: 4/1/2017
From: Par�s, FRANCE
Status: offline

Hi, I am playing with current latest version, v1.06.01

Got this bug message when trying to launch a new single player game - FAILED(store):Permission denied

No such bug when loading saved game or starting PBEM game

Any clue ?

Post #: 1

RE: FAILED(store):Permission denied bug - 3/12/2020 2:36:59 AM

Hubert Cater

Posts: 5199
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Joined: 7/22/2013
Status: offline

Hi Guggy,

The official patch should be released relatively soon, if you can wait until then and try that version of the game and let me know if it is working as expected that would be great. If not, then we can take it from there.

Hubert

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(in reply to guggy)

Post #: 2

RE: FAILED(store):Permission denied bug - 3/12/2020 6:04:26 AM

guggy

Posts: 55
Score: 0
Joined: 4/1/2017
From: Par�s, FRANCE
Status: offline

Hi Hubert,
Thank you for your fast answer.
I will of couse wait for the release of the next patch... hoping this will solve this bug.
Regards

(in reply to Hubert Cater)

Post #: 3

RE: FAILED(store):Permission denied bug - 3/12/2020 12:54:25 PM

Hubert Cater

Posts: 5199
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Joined: 7/22/2013
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The official patch has just been released, let me know how it goes.

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Post #: 4

RE: FAILED(store):Permission denied bug - 3/12/2020 1:51:43 PM

havoc1371

Posts: 212
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Joined: 12/5/2017
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I download and install the patch and it stills says I need the patch and that there is a client missmatch.

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Post #: 5

RE: FAILED(store):Permission denied bug - 3/12/2020 2:18:59 PM

Hubert Cater

Posts: 5199
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Joined: 7/22/2013
Status: offline

Can you confirm you grabbed and applied this one here?

https://www.matrixgames.com/forums/tm.asp?m=4774678

I just ask as I've tested it on my end and was able to gain access to the PBEM++ lobby.

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Post #: 6

RE: FAILED(store):Permission denied bug - 3/14/2020 9:34:49 AM

guggy

Posts: 55
Score: 0
Joined: 4/1/2017
From: Par�s, FRANCE
Status: offline

Got the latest update yesterday and the bug is still there : I can't start a new single player game...

I can still load older games tho.

Any idea ?

(in reply to Hubert Cater)

Post #: 7

RE: FAILED(store):Permission denied bug - 3/16/2020 4:02:37 AM

MB00

Posts: 56
Score: 0
Joined: 5/25/2002
From: Ontario Canada
Status: offline

I had bought a cd with my online download.
The CD would NOT allow for the patch. It found the patch but would not activate it.
downloading the patch and then trying to execute it...led to discovery that somehow,
the original cd installation somehow failed to notify windows 10 operating system
that the game existed on this computer.
An email to matrix...suggested I uninstall and reinstall. There is no uninstall
file or menu icon on the game or within the game directory. I went to local computer
shop...where windows 10 facilities were used to uninstall the game. Reinstalling
the game twice ...led to resolution that the disc was faulty. We then
discovered that matrix identified a default steam identifier. Downloading from steam
worked with at least the first patch update.
PROBLEM expected : Does the computer REQUIRE access to steam internet to play the game??
Taking computer to cottage or camp where I can get electricity but no internet is the
reason I BOUGHT the CD package.
result : should I send back the cd to get a "better" cd that will process the patch
updates?

Just tried the latest patch update 1.06.01 . yes it failed too!

Mike B ..Ottawa canada

(in reply to guggy)

Post #: 8

RE: FAILED(store):Permission denied bug - 3/16/2020 12:12:59 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

quote:

ORIGINAL: guggy

Got the latest update yesterday and the bug is still there : I can't start a new single player game...

I can still load older games tho.

Any idea ?

Thanks for the update as I was just curious if it was possibly related to the EXE for the hotfix not being digitally signed (the official EXE with the latest update is digitally signed etc.)

Essentially a permissions error is an operating system error and user access control error which could also be affected by your anti virus software (which sometimes likes EXEs that are digitally signed more than those that are not).

* * *

A couple of things you can try:

1) right click on your game EXE (or your desktop shortcut for the game) and try and run as an Administrator to see if this helps.

OR

2) Perform a full uninstall and then reinstall to see if that helps as well.

If you do a full uninstall and reinstall, I would also navigate to the following folder and remove this as well. It is a hidden folder created by Windows when running the game in the Program Files folder where the game typically installs.

C:\Users\<username>\AppData\Local\VirtualStore\Program Files (x86)\Matrix Games\Strategic Command WWII - World at War

Let me know how this goes and I hope this helps,
Hubert

< Message edited by Hubert Cater -- 3/16/2020 12:13:57 PM >

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Post #: 9

RE: FAILED(store):Permission denied bug - 3/16/2020 12:20:29 PM

Hubert Cater

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline

quote:

ORIGINAL: MB00

I had bought a cd with my online download.
The CD would NOT allow for the patch. It found the patch but would not activate it.
downloading the patch and then trying to execute it...led to discovery that somehow,
the original cd installation somehow failed to notify windows 10 operating system
that the game existed on this computer.
An email to matrix...suggested I uninstall and reinstall. There is no uninstall
file or menu icon on the game or within the game directory. I went to local computer
shop...where windows 10 facilities were used to uninstall the game. Reinstalling
the game twice ...led to resolution that the disc was faulty. We then
discovered that matrix identified a default steam identifier. Downloading from steam
worked with at least the first patch update.
PROBLEM expected : Does the computer REQUIRE access to steam internet to play the game??
Taking computer to cottage or camp where I can get electricity but no internet is the
reason I BOUGHT the CD package.
result : should I send back the cd to get a "better" cd that will process the patch
updates?

Just tried the latest patch update 1.06.01 . yes it failed too!

Mike B ..Ottawa canada

Hi Mike,

No the Matrix version of the game does not require steam at all to install or play the game. Only the Steam version does.

You might also be having an issue with the user access control settings for your operating system (perhaps if they are set to be very strict) and what I would suggest is to do a full uninstall and reinstall as well, but when reinstalling, launching the installer directly from the CD and running as an Administrator to see if that helps.

Installing the patch as an Administrator as well.

Here are some handy instructions on how to uninstall an application on Windows 10 that might help:

https://www.laptopmag.com/articles/uninstall-programs-windows-10

When you try and install from the CD, load the CD into the drive, then navigate to the drive via the File Explorer (This PC) and open the drive and then right click on the 'Setup' EXE and select Run as Administrator.

Please try the same for the patch file as well and let me know how it goes.

Hubert

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Post #: 10

RE: FAILED(store):Permission denied bug - 3/17/2020 9:43:06 AM

guggy

Posts: 55
Score: 0
Joined: 4/1/2017
From: Par�s, FRANCE
Status: offline

Thanks Hubert,

I will try that asap and let you know how it works.

Regards

(in reply to Hubert Cater)

Post #: 11

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