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Need help on re-downloading

 
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Need help on re-downloading - 6/24/2007 11:04:32 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline
I had a HD failure and by backup of WITP, Harpoon, and WPO are corrupted. How can I re-download. I don't have the original ordre number and the credit card I used is long gone. I have the serial numbers printed out in a file. Is there any way to redownload?

I just found another ackup for Harpoon 3. So its just WITP and WPO.

btw, they are registered under my email address so that you know I am not somehow pirating them.

< Message edited by thewood1 -- 6/24/2007 11:35:48 PM >
Post #: 1
RE: Need help on re-downloading - 6/25/2007 11:54:38 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
You can retrieve the link at any time in a time frame of 30 days from the point of purchase (please note that the 30 days is only "official", "unofficially" it should never expire). Please go to our E-Store and click on "Store FAQs" , there check the "I need help downloading." link.  Or go to www.findmyorder.com and enter your order number and password.

We recommend to backup software you downloaded to a CD or DVD. By our license agreement you're granted the right to burn one personal backup copy to either CD or DVD or the backup medium of your choice.

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RE: Need help on re-downloading - 6/25/2007 1:12:18 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline
I don't have the order numbers.

(in reply to Marc von Martial)
Post #: 3
RE: Need help on re-downloading - 6/25/2007 1:48:15 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
Write to support@matrixgames.com with a detailed description of the problem.

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RE: Need help on re-downloading - 6/25/2007 7:34:47 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline
email sent...

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Post #: 5
RE: Need help on re-downloading - 6/25/2007 8:20:44 PM   
thewood1

 

Posts: 6529
Joined: 11/27/2005
Status: offline
My wife found and old backup of her computer and it had the WITP installer.  Now I am down to needing only WPO.

(in reply to thewood1)
Post #: 6
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