Online store problem

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Online store problem - 4/3/2008 12:55:52 AM

Sarge

Posts: 2841
Joined: 3/1/2003
From: ask doggie
Status: offline

I purchased CAW ,well I think I did but after filling out all the payment info I go and hit summit or proceed (whatever) and a message in a blank screen pops up � 0- errors found �

Order # DR136811228

I took the next few days off with the kids and the wife flying out tonight to her P�s (in-laws) . You have NO idea what I had to promised the wife so I could play sick this time around

So needless to say this should be marked priority

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Post #: 1

RE: Online store problem - 4/3/2008 7:35:28 PM

Grell

Posts: 1064
Joined: 4/1/2004
From: Canada
Status: offline

I feel for you Sarge, I hope you get it sorted out soon.

Regards,

Grell

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(in reply to Sarge)

Post #: 2

RE: Online store problem - 4/3/2008 8:02:46 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

Please write an email to support@matrixgames.com

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Marc von Martial
instagram stream

(in reply to Grell)

Post #: 3

RE: Online store problem - 4/3/2008 8:24:19 PM

Sarge

Posts: 2841
Joined: 3/1/2003
From: ask doggie
Status: offline

I did, twice with no response

I also figured it was just a glitch and placed the order for a second time, only to receive the same error.

At this point its not worth the hassle

Thanks anyway

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(in reply to Marc von Martial)

Post #: 4

RE: Online store problem - 4/11/2008 3:54:45 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Sarge,

Unfortunately, I don't check this forum that often since it's intended for unofficial support among gamers. I'm sorry to hear you haven't heard back. I have no idea why that would be as support@matrixgames.com is checked daily and there are no spam filters or anything on that account that would block messages.

Have you resolved your issue at this point or do you still need help?

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC